Westlake Village Inn

Hotels
8.8 (276 reviews)
31943 Agoura Road , Westlake Village , US
+1 (818) 889-0230
[email protected]

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Paid
Children allowed
Pets allowed

Facilities

Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly, attentive and helpful staff (several glowing mentions)
Gorgeous grounds and venue—ideal for weddings and special occasions
Large, comfortable rooms and spa suites (fireplace, robes, terraces)
Excellent restaurants and enjoyable food/drinks
Strong on-site amenities (spa, pool, Stonehaus, plentiful towels)
Cons:
No elevators / accessibility issues (stairs caused problems for a guest)
Weekend pool parties — rowdy/drunk guests and not always kid-friendly
Some staff perceived as snarky or disengaged in certain instances
Poor coffee reported in-room and at Stonehaus
Very soft pillows and occasional lack of room privacy (balcony)

Categories

Cleanliness
7.5
Mixed comments: generally good upkeep of grounds but explicit note 'Pulizia buona non ottima' (cleaning good but not excellent) and occasional balcony smoking smell reported.
Service
9.2
Mostly praised as friendly, attentive and helpful (wedding planning praised specifically), though a few guests noted snarky, flippant or disengaged staff at times.
Location
9.2
Beautiful, attractive grounds and setting repeatedly mentioned (ideal for weddings and relaxing getaways); no major complaints about location itself.
Room Quality
9
Large, comfortable rooms and spa suites with terraces, fireplace and robes praised; some negatives include very soft pillows, less-private balcony and occasional confusing directions to rooms.
Amenities
9.2
Strong amenity offering: spa, pool, in-room spa features, Stonehaus and restaurants; notes about weekend pool parties, security incident and lack of elevators affecting accessibility.
Value for Money
7.5
Mixed value perception: many enjoyed the experience but some felt amenities (e.g., lack of smart TV/streaming) and service did not fully match the price point.
Food and Beverage
9
Restaurants and food described as very delicious by several guests and Stonehaus praised; isolated but strong negative feedback about very poor coffee.
Overall Experience
9.8
Overall very positive for many guests (weddings, anniversaries, repeat visitors, 'incredible' experiences), tempered by a few accessibility and service-related disappointments for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 14:10

Property Description

Luxury resort and spa on a 17-acre property halfway between Santa Barbara and Los Angeles, with a lake, vineyards, gardens and 156 guest rooms and suites in nine freestanding two-story buildings. Indulge in a beautiful room with a fireplace, garden views, and modern amenities like free WiFi, flat-screen TV, and gourmet coffee machine. Savor culinary excellence at Mediterraneo, a Zagat-rated restaurant offering a taste of European bistro charm for a memorable meal.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 3 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Private parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.8
Based on 276 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9.2
Room Quality: 9
Amenities: 9.2
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.8
K
Kristine • couple • us
10
Staying in this hotel was incredible experience
Pros:

The staff were so friendly,good environment in every restaurant the food was very delicious.Definitely a place to come back again. Thank you!

Cons:

N/A

2026-09-15 • via Nuitee
H
Hannah • couple • us
9
2026-09-09 • via Nuitee
A
Art • couple • us
5
It was not a very good experience since my son had to stay in the room for most of the trip
Cons:

The property has no elevators. I was with my son that had surgery on his leg was not able to get out of the room due to the stairs so that was kind of a bummer ..

2026-09-08 • via Nuitee
L
Louise • couple • gb
10
Amazing staff. Gorgeous property & accommodation. Excellent restaurants.
Pros:

Everything

Cons:

Nothing

2026-09-06 • via Nuitee
K
Katharina • family_with_children • de
8
Nice place during the week (skip the weekend due to events)
Pros:

Large rooms and very comfortable beds, nice terrace, friendly and attentive staff

Cons:

Party-/event place on weekends… Too many (drunk) people on the pool partying. Absolutely not suitable for kids. Strange encounter with a guy who would block the entrance when we returned from dinner. Security had to call the sheriff.

2026-09-01 • via Nuitee
S
Salvador • couple • us
10
Pros:

Beyond amazing and beautiful. Had everything you need.

2026-08-31 • via Nuitee
J
juanorealtor • Family • Los Angeles, California
10
Our Wedding at Westlake Village Inn
Pros:

We recently had our wedding at Westlake Village Inn, and we couldn't be more grateful for Lupe and the amazing staff. From the planning process all the way through our wedding day, she was incredibly helpful, professional, organized, and attentive.

The Westlake Village Inn was absolutely beautiful, and our wedding turned out even better than we imagined. We received so many compliments from our family and friends about the venue and the entire experience.

Thank you for all of your help, patience, and attention to detail. Westlake Village Inn played such an important part in making our wedding day so special and memorable. We will always be grateful! ❤️

2026-08-26 • via Tripadvisor
I
Ilaria • couple • it
8
Molto bello
Pros:

Il luogo l’atmosfera la bellezza del posto

Cons:

Pulizia buona non ottima
Servizi la mattina scarso

2026-08-21 • via Nuitee
D
Denise • couple • us
7
2026-08-20 • via Nuitee
M
Mark • family_with_children • us
6
2026-08-19 • via Nuitee
M
Maor • couple • il
10
Pros:

מקום גדול ומהמם שירות איכותי ואוכל טוב

2026-08-14 • via Nuitee
D
Delmy • couple • us
10
Over all it’s wonderful
Pros:

I loved everything

Cons:

Directions to our room

2026-08-08 • via Nuitee
J
john • couple • au
4
Disappointed overall......will not be returning.
Pros:

Overall, the grounds were very well maintained and attractive. There were some nice touches in the room. Fireplace, robes, and spa in room were nice. The pool area was pleasant and relaxing. Staff there were friendly. The lounge chairs were comfortable and the spa was very relaxing......always plenty of towels available.

Cons:

Overall the staff seemed like they'd prefer to be anywhere else but at work. I would have to say the coffee from both the room and the Stonehaus was some of the worst I've ever experienced.
I was hoping for a more private balcony based on the photos advertised. It had a more communal feel....and smelling cigarette smoke from the balcony above didn't help matters. The room was comfortable overall but the pillows were very soft and made sleeping uncomfortable.
I think at this price point every room should have a smart TV. There were no streaming options!

2026-08-06 • via Nuitee
A
Arzuman • solo_traveller • am
10
Pros:

All

2026-08-05 • via Nuitee
K
Karie • couple • us
10
2026-08-03 • via Nuitee
S
Sara • couple • us
8
2026-08-03 • via Nuitee
K
KHB_20201234 • Couples
10
Great Stay!
Pros:

My husband and I recently celebrated our anniversary weekend at the Westlake Village Inn, and it was a wonderful experience! We stayed in a beautiful Spa Suite, enjoyed a relaxing couples massage at Spa Relais, and spent time at Stonehaus for drinks and light bites. Every part of our stay was enjoyable, and the beautiful grounds made it the perfect place to unwind. We highly recommend the Westlake Village Inn to anyone looking for a relaxing and memorable getaway.

2026-08-02 • via Tripadvisor
L
Lia • extended_group • us
10
Pros:

we loved the property and thought it was absolutely magical although the service was not the best. The service was not equivalent to the beauty of the property

Cons:

we just didn’t like the snarky, flippant way that the staff reacted

2026-07-25 • via Nuitee
M
Mark • couple • us
8
2026-07-23 • via Nuitee
M
Martin • couple • au
10
A thoroughly relaxing and comfortable stay in magnificent surroundings and very friendly, welcoming and helpful staff.
Pros:

The magnificent gardens and surrounds
The Stonehaus

Cons:

There was nothing I didn’t like about the property.

2026-07-15 • via Nuitee