Hotel Chalet Suizo

Hotels
8.1 (116 reviews)
Villanelo 395 , Viña del Mar , cl

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Tour desk
Table tennis
Non-smoking throughout
Shared kitchen
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Cleanliness issues
Limited breakfast options
Room maintenance needed

Categories

Cleanliness
7.63
Several reviews mention dirty rooms and bathrooms, indicating a need for improvement in cleanliness.
Service
8.6
Overall positive comments about staff's friendliness and helpfulness.
Location
8.64
Many guests appreciate the proximity to attractions and find the location convenient.
Room Quality
7.89
Reviews mention comfort but also highlight issues such as lack of light and maintenance needs.
Amenities
8.22
Amenities received mixed reviews, indicating some strengths but also areas for improvement.
Value for Money
8.08
Some guests find the price reasonable for the services, while others expect more for their money.
Food and Beverage
7.13
Consistent feedback indicates dissatisfaction with breakfast options, suggesting significant room for improvement.
Overall Experience
8.6
Overall positive experiences reported, with recommendations for the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:42

Property Description

Hotel Chalet Suizo offers cozy accommodation just a short walk from Viña del Mar's city centre and the iconic Flower Clock. With free WiFi, cable TV, and a delicious continental breakfast served daily, your stay is guaranteed to be comfortable and convenient.

Comfortable Rooms and Relaxing Terrace: Each room is equipped with heating and a private bathroom, ensuring a cozy stay. Guests can unwind on the large terrace, soaking up the sun and enjoying the beautiful view.

Entertainment and Dining: The hotel features a games room with a pool table for entertainment. Start your day right with a tasty breakfast served in the charming dining area.

Experience convenience and relaxation at Hotel Chalet Suizo - book your stay now!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars cash and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 116 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.64
Room Quality: 7.89
Amenities: 8.22
Value for Money: 8.08
Food and Beverage: 7.13
Overall Experience: 8.6
P
Pastrian • solo_traveller • ca
5
Cons:

El lugar está en decadencia, le falta mantencion y el desayuno muy pobre

2026-04-20 • via Nuitee
M
Marlon • couple • br
8
Excelente lugar para conhecer Viña Del Mar.
Pros:

A equipe do hotel tem uma excelente receptividade.

Cons:

Falta um breve ajuste na infraestrutura física do hotel.

2026-04-17 • via Nuitee
C
Campos • family_with_children • cl
7
2026-03-30 • via Nuitee
M
Manuel • family_with_children • cl
8
2026-03-22 • via Nuitee
C
Carmen Gloria • couple • cl
7
Pros:

Lo cerca de la Quinta vergara

Cons:

La fachada

2026-03-16 • via Nuitee
J
jocelyn • couple • cl
10
Pros:

La calidez del personal es como estar en casa.... todo muy limpio habitación super cómoda y bien temperadas

Cons:

El tener que retirarme del lugar es muy calido

2026-03-15 • via Nuitee
J
jhoan jose • couple • cl
7
2026-03-14 • via Nuitee
N
NATALYSV • family_with_children • cl
7
Pros:

Ubicación era excelente, por que fuimos al festival de viña y queda solo a pocas cuadras (se puede ir caminando), el desayuno es bueno (café , jugo, leche, yogurt, pan jamón/queso, flan), el baño limpio pero hubo falta de papel higiénico, champo, jabón.

Cons:

La habitación solo tenia un ventana en lo mas alto de la pared, entonces no había vista al exterior.

2026-03-12 • via Nuitee
C
Carlos Javier • solo_traveller • cl
3
Para solo dormir está bien
Pros:

En si las instalaciones están lindas, pero descuidadas.

Cons:

Falta mantenimiento y modernización.
_TV vieja y pequeña.
_Ventanas que piden a gritos cambio.
_Tina con parches de silicona.
_El desayuno deja mucho que desear(Diría que fue lo peor).
_No tiene estacionamiento.
_Nunca hay nadie en recepción y es un problema entrar o salir.
_Se ven bonitas las alfombras, pero hay que limpiarlas.

2026-03-09 • via Nuitee
A
Adolfo • extended_group • cl
10
2026-03-07 • via Nuitee
A
Alvarez Torres • couple • cl
5
Cons:

Muchas escaleras, desayuno muy simple.

2026-03-07 • via Nuitee
T
Tamara • couple • cl
10
2026-03-02 • via Nuitee
G
Guzman • solo_traveller • cl
10
Pros:

La amabilidad del personal, la atención, lo cómodo que es llegar al hotel .

2026-03-02 • via Nuitee
C
Camila • family_with_children • cl
8
2026-03-01 • via Nuitee
M
Maria Ines • solo_traveller • ar
5
2026-03-01 • via Nuitee
V
Valeska • couple • cl
10
2026-03-01 • via Nuitee
T
Tapia • family_with_children • cl
7
2026-03-01 • via Nuitee
M
Macarena • solo_traveller • cl
1
Malísima me fui
Pros:

Horrible, nada que ver con las fotos publicadas
Son cuartos sin ventilación, camas duras y ni siquiera llega la red de celulares

Cons:

Nada me gustó

2026-02-28 • via Nuitee
A
Aguirre • family_with_children • cl
10
Excelente lugar tranquilo, cómodo y limpio
Pros:

La atencion, la linpieza y la tranquilidad.

Cons:

Las vistas de mi habitacion

2026-02-28 • via Nuitee
C
Claudia • couple • cl
9
2026-02-28 • via Nuitee