Dar Jasmine

The property is built on a hillside, so there are quite a few stairs throughout the hotel. While this adds to its unique character and the stunning views, it may be challenging for guests with mobility issues. Other than that, the stay was excellent.

Enige punt is niet geschikt voor rolstoel en te oude mensen!

The hotel has enormous potential, but the service level needs significant improvement if it wants to compete with other luxury hotels internationally.

There were simply too few staff available to serve guests (especially in the pool area) and even ordering simple drinks or snacks often took far too long. On one occasion we waited approximately 1.5 hours for lunch.

The black metal sun loungers become extremely hot in 36°C sunshine and are uncomfortable to use, as you constantly risk burning yourself.

The hotel also needs a better system for pool towels. Guests should not have to spend time searching for towels or asking staff repeatedly.

In addition, I still have not received an invoice for my stay, which is disappointing. That should be a brainer. At check-out, nobody asked whether everything had met our expectations or if there was anything they could have improved.

Finally, having to order dinner well in advance was something we have never experienced at comparable hotels around the world. It gave the impression that the hotel is understaffed or that the service operation is not yet sufficiently organised.

Use this information as constructive feedback.

La montée difficile qui dissuade d’aller en ville

- L'hôtel n'est pas adapté aux personnes à mobilité réduite.
- La cuisine est très moyenne au regard des prix pratiqués, que je trouve excessifs.
- À la suite des dernières pluies, l'hôtel n'est plus accessible en voiture. Les clients sont contraints de stationner leur véhicule plus loin.
- Malgré cette situation, l'établissement n'a pas investi dans une voiturette pour assurer le transport de ses clients et propose à la place de les acheminer dans des triporteurs habituellement destinés au transport de marchandises.

Rien à part les escaliers … mais honnêtement on s y habitue !

We were not informed that the road coming up to the hotel had collapsed and we had to walk a bit to get to it, but one of the staff came to meet us and help with the luggage. Also there are 150 steps leading up to the hotel so be prepared for the climb. Chefchaouen is all about steps anyway, so think if you are up for it before you visit it.

הכל מושלם

The stairs are almost unbearable! Granted our visit was in July 2026 so multiple times up the stairs each day was a challenge. The staff are amazing to do it with such ease. We thought we were in pretty good shape too!
There were two younger front desk staff that misguided us a bit. We needed a taxi and none were answering so we were told to just walk down the hill and they’d be there. None were there so we ended up way30 minutes in heat. We were told about the distance by another It wasn’t a 10 min walk! Everyone else was great, including staff that carried our bags up the hill, IN THE HEAT, with a smile!! Breakfast servers too!!
Overall, great stay at a beautiful hotel with great people and food AND SPA! Just be ready for a lot of stairs!!

The stairs to get there

La route fermée allant vers l'hôtel nécessite une marche de 10 min vers l'hôtel pas très agréable sous forte chaleur malgré l'aide du staff. Le parking dans la rue à payer à un inconnu avec un tarif "spécial touriste"...