Family Hotel Relaxa

Hotels
7.4 (52 reviews)
16 Yordan Popmihaylov Street , Sapareva Banya , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Hot tub/Jacuzzi
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Good location
Multiple amenities available
Cons:
Dirty towels
Unfriendly staff
Misleading descriptions

Categories

Cleanliness
4.54
Negative comments about dirty towels and overall cleanliness affected the experience.
Service
9.01
Standard quality for this hotel tier.
Location
9.05
The location received positive remarks, making it convenient for guests.
Room Quality
7.5
Some issues with comfort and bedding quality were mentioned.
Amenities
7.53
Amenities mentioned included pools and sauna; however, some were misleading.
Value for Money
7.49
Several complaints about misleading descriptions; affects perceived value.
Food and Beverage
6.54
Issues with breakfast and food freshness were highlighted.
Overall Experience
7.51
The overall stay was less than satisfactory due to various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:57

Property Description

Mountain Views and Spa Retreat
Located in Sapareva Banya, Guesthouse Relaxa offers stunning mountain views and a complimentary spa center with a hot tub, steam bath, and sauna.

Cozy Rooms with Terraces
Each room at Guesthouse Relaxa comes with a TV and a private terrace boasting beautiful mountain views. The rooms also feature private bathrooms with showers for added comfort.

Delicious Dining and Nearby Attractions
Guests can savor a drink at the bar or indulge in authentic Bulgarian cuisine at the on-site restaurant. Additionally, the property is conveniently close to the town's largest public outdoor swimming pool with mineral water.

Experience relaxation and comfort at Guesthouse Relaxa - book your stay now for a memorable getaway!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 50% of the adult rate per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 100% of the adult rate per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 52 reviews
Cleanliness: 4.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.49
Food and Beverage: 6.54
Overall Experience: 7.51
Серьожа • couple • bg
4
2026-03-02 • via Nuitee
Виолета • couple • bg
5
2026-03-01 • via Nuitee
Z
Zora • couple • bg
9
Pros:

Храната, беше много вкусна.Обслужването на ниво.Собственичката, много лъчезарна.

2026-02-23 • via Nuitee
I
Irena • couple • bg
9
2026-02-12 • via Nuitee
I
Istratkova • couple • bg
10
Pros:

Всичко

Cons:

Всичко ми хареса

2026-01-26 • via Nuitee
B
Borisova • couple • bg
10
2026-01-20 • via Nuitee
Мария • family_with_children • bg
2
Cons:

Имахме включена закуска щ, която не ни беше предоставена.

2026-01-19 • via Nuitee
A
Anastasov • couple • bg
10
2026-01-09 • via Nuitee
C
Casari • couple • bg
8
Pros:

Si vede bene la panorama.. davanti ci sono diverse piscine.. inoltre al piano di sotto c'è la sauna e piscina carina con 40 gradi circa che fa bene alle ossa..ci sono due balconi piccoli ottimi per prendere boccata d'aria e c'è anche tomba romana in cucina molto interessante.. c'è storia romana ed c'è parcheggio libero sulla stradina

Cons:

Il letto poco scomodo perché c'è il legno che quasi supera il materasso ma importante che la coperta è buona che ci tiene al caldo e i cuscini dovrebbero essere più gonfi

2025-10-24 • via Nuitee
T
Tsvetelina Dochev • extended_group • bg
9
по-добре от предварителната представа
2025-10-20 • via Nuitee
Соня • extended_group • bg
5
2025-10-05 • via Nuitee
J
Jivko • family_with_children • bg
5
2025-09-15 • via Nuitee
Анита • couple • bg
10
2025-09-04 • via Nuitee
Анна • family_with_children • bg
9
Pros:

Стаите бяха чисти, имаше достатъчно хавлии и халати, както и топла вода. Имаше тераса, за пушачите много удобна. Локацията е добра.

2025-09-01 • via Nuitee
P
Paz • solo_traveller • il
10
2025-08-28 • via Nuitee
T
Teodora • couple • bg
10
2025-08-17 • via Nuitee
Георги • family_with_children • bg
10
2025-08-13 • via Nuitee
Бойка • couple • bg
10
Pros:

Всичко беше на ниво

2025-07-27 • via Nuitee
D
Daniela • family_with_children • us
1
Honestly, this was the worst hotel experience I've ever had!
Pros:

What a terrible experience! Starting with a huge scary dog jumping all over people (including kids) to finding black spots on the white bathroom towels and smoking in the restaurant where food is prepared. Wow. I was speechless! Even if the price seems cheaper, DO NOT recommend this property.

Cons:

Attaching a few photos of the broken pipes in the bathroom, how “private” personal data is treated and a front door that just stopped working. Manager was extremely rude and yelling around, initially refused to offer child-friendly breakfast. Last but not least, misleading description of pool (there is NO swimming pool) in this hotel, just a hot tub that appeared to be barely cleaned…

In conclusion, our entire stay was unpleasant and anything but “relaxing” ... how ironic to name the hotel that :(

2025-07-25 • via Nuitee
Лилия • family_with_children • bg
3
Cons:

Изключително нелюбезно посрещане и отношение от страна на собстеничката на хотела.Записа лични ни данни на хвърчащи листове, които остави без наблюдение на общодостъпно място.В хотела трудно можеш да влезеш, защото огромното куче на собствениците лежи пред входната врата и ако случайно не е там е в ресторанта, където предлагат закуска.Хавлиитте в стаята бяха с черни мръсни петна.

2025-07-23 • via Nuitee