Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable atmosphere
Cons:
High prices for amenities
Cleanliness issues
Old room conditions

Categories

Cleanliness
7.79
The cleanliness was noted as poor with some rooms having dirty towels and issues with lightbulbs not being replaced.
Service
9.06
Most reviews highlighted friendly and helpful staff, enhancing the overall impression of service.
Location
8.8
Multiple reviews appreciated the good location of the hotel.
Room Quality
7.25
Concerns were raised about the old condition of some rooms and insufficient heating.
Amenities
8.28
Amenities such as the spa received praise, though some reviews noted high costs associated with their use.
Value for Money
7.04
Several commenters felt the pricing was too high for the quality and offerings.
Food and Beverage
7.79
Mixed reviews with some stating the food was overpriced and of average quality.
Overall Experience
8.76
Despite some issues, many guests reported a generally enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:35

Property Description

Luxurious Accommodation and Spa Facilities

The boutique 5-star Alexander House and Utopia Spa offers a luxurious stay just 6 miles from Gatwick. Surrounded by 120 acres of parkland, indulge in spacious rooms with large beds, marble bathrooms, and designer toiletries. Unwind at the award-winning Utopia Spa with plunge pools, yoga studio, and beauty treatments.

Gourmet Dining and Relaxation Options

Enjoy fine dining at AG's 3-Rosette restaurant or casual meals at Reflections Restaurant with a champagne bar. Relax in terraces for al fresco dining or luxurious lounges. With free Wi-Fi, parking, and close proximity to major junctions, your stay at Alexander House promises both convenience and indulgence.

Wellness and Recreation Amenities

Take advantage of the gym, fitness suite, and tennis courts during your stay. Whether you seek relaxation or activity, Alexander House caters to all preferences. Book now to experience the epitome of luxury and comfort at Alexander House and Utopia Spa.

Important information:

All children are welcome in the hotel but please be aware that guests under the age of 18 are not permitted in the restaurant or to use the swimming pool or spa facilities.

Please note spa facilities are not included and are subject to a surcharge.

The hotel accepts a maximum of up to 4 rooms, therefore anything over that may be contacted and cancelation requested or room reduction. Group reservations of 5 or more rooms can only be reviewed at hotel level.

Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £40 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 652 reviews
Cleanliness: 7.79
Service: 9.06
Location: 8.8
Room Quality: 7.25
Amenities: 8.28
Value for Money: 7.04
Food and Beverage: 7.79
Overall Experience: 8.76
B
bc2f23255170709844c2dc6ad617d836 • couple • gb
10
2026-04-18 • via Nuitee
0
09cffad389777121174c9f0e43c93ba5 • couple • gb
9
We had a really relaxing stay and were made to feel very welcome
Pros:

Very comfortable hotel. Lovely atmosphere. Great and attentive staff nothing was too much trouble

Cons:

Nothing really. We felt the main spa room was a little cool but otherwise all was gorgeous

2026-04-13 • via Nuitee
S
Samantha • solo_traveller • gb
9
Wonderful hotel , but
Pros:

Love the room, the hotel, the location. The spa is exceptionally good. Evening meal was outstanding.

Cons:

My issue is having to pay an extra £50 early check in charge in order to use the spa. Most hotels allow full use of their facilities before the usual 3pm check in. Having to pay extra , on top of the spa entry fee is both opportunistic and exploitative.

2026-04-11 • via Nuitee
C
Chapman • couple • gb
3
Average.
Pros:

The building is beautiful.

Cons:

The buiding and grounds itself is beautiful. Having visited this hotel several times over the past 15 years, it feels that it has not been maintained or updated. The rooms are very dated, the spa was unclean, and the outdoor hot tub was in a poor state of repair, with concrete crumbling into the water. The outdoor area to spa was unkempt, external flooring covered in moss, and overall the place felt tired and neglected.
I stayed in a Garden Suite, which is close to the top room category, yet it felt no better than a high end suite at a nearby three-star hotel I’ve used, at less than half the price for two nights not one.

On top of that, everything comes at an additional cost. I ended up spending around £200 extra during my stay, bringing the total to approximately £850 for what was, ultimately, very average experience. I felt the hotel is significantly overpriced for the quality offered and is in clear need of investment and upkeep.

2026-04-06 • via Nuitee
L
Luis • couple • gb
5
2026-04-03 • via Nuitee
P
Peter • couple • gb
3
2026-03-29 • via Nuitee
M
Michael • couple • au
9
2026-03-22 • via Nuitee
R
Richard • extended_group • gb
8
Nice
Pros:

Lovely hotel but then its not cheap so it should be. The waiter that served us dinner was very attentive and informative.

Cons:

The food and beverages were quite expensive and I hadn't realised that hotel guests had to pay extra to use the spa but this was my mistake.

2026-03-13 • via Nuitee
H
Haydon • couple • gb
10
Pros:

.

Cons:

.

2026-03-02 • via Nuitee
H
Henri • couple • gb
8
2026-02-28 • via Nuitee
L
Lynda • couple • gb
10
2026-02-25 • via Nuitee
D
Daniel • couple • gb
5
2026-02-22 • via Nuitee
P
Peter • couple • gb
8
2026-02-14 • via Nuitee
J
Jennifer • couple • gb
9
Wonderful escape for a few days to recharge
Pros:

Location in the countryside was perfect and easy to get to from M23
Wonderful Spa and tasty food. Bar staff very good

Cons:

Room very hot, but we turned the heater off completely!

2026-02-11 • via Nuitee
P
PatrickRoll • family_with_children • gb
6
A bit of luxury in the Sussex country-side
Pros:

The Alexander House is a well recommended hotel out in the Sussex country-side. Nice fittings in the rooms. Nice combination of modern and traditional.

Cons:

I noticed that behind a sideboard in the hallway there was an empty plastic water bottle and what looked like a glass container from ketchup. For a 5-star hotel it is disappointing that this was not picked up.
We had some cocktails in the bar. The bar lady was very friendly and communicative. Didn't provide a coaster for our drinks. Small details like that count. We decided to add the bar bill to our rooms but the bar lady couldn't do it at her station so we had to go to the reception desk. When we arrived, a manager walked out and very sternly asked us what we wanted. I felt a little more of a courteous manner could have served them well. Finally, there was a Google nest terminal installed in our room. It was turned on but not hooked up or connected so we had a light source that we had to unplug to get rid of. Again, small details but they matter. For such a prestigious location we were somewhat disappointed with the service.

2026-02-08 • via Nuitee
M
Matt • couple • gb
5
Not very special, but very expensive.
Pros:

The building itself is very nice, and the spa is quiet and relaxed.

Cons:

I just had higher expectations for 400 a night than a bog standard hotel room that is in need of maintenance with a towel rail that doesn't function, cracked tiles, a window that doesn't operate well, missing door stop and doesn't even have any USB slots. And, for some inexplicable reason, the downlights in the ceiling are right above your face.

2026-01-26 • via Nuitee
P
Peter • couple • gb
8
Beautiful venu great service and facilities.
Pros:

Beautiful looking building. Exceptionally clean with tremendous spa facilities.
All of the staff were exceptionally friendly and welcoming. The meal in the restaurant was one of the best I have ever had.

Cons:

Our room was cold because the radiator had not been switched on. A simple fix that I did myself. However, for the price and the fact it’s five star you would have expected it to have been warm when we entered the room.

2026-01-26 • via Nuitee
L
Lucy • couple • je
10
Very relaxing stay in a beautiful setting.
Pros:

The property was stunning and the spa was lovely. Food was excellent and the staff were friendly and attentive.

Cons:

I found there was not enough seating around the pool area for the number of guests so we could not relax around the pool or put our things anywhere. My treatment room for one of my treatments was a bit chilly but these are only small matters and has not taken away from the experience at all.

2026-01-25 • via Nuitee
L
Lindsay • couple • gb
4
Great staff but could have been more obliging and given us a decent room following on from the issue with the heating
Pros:

Staff were brilliant. Especially Lilly Webber

The food was very good

Loved the open fires

The spa pool area was very noisy with the jacuzzi jets etc. I think this is because the pool is in a basement area

Cons:

The first room was too hot as the heating had broken. We asked to move. The second room was a tiny tatty box room. We couldn’t open the window at night as the air conditioning units were outside and making a lot of noise

2026-01-24 • via Nuitee
C
Charlie • couple • gb
5
2026-01-20 • via Nuitee