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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Valet parking
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Lockers
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Tennis equipment
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Pet basket
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Spa Facilities
The boutique 5-star Alexander House and Utopia Spa offers a luxurious stay just 6 miles from Gatwick. Surrounded by 120 acres of parkland, indulge in spacious rooms with large beds, marble bathrooms, and designer toiletries. Unwind at the award-winning Utopia Spa with plunge pools, yoga studio, and beauty treatments.
Gourmet Dining and Relaxation Options
Enjoy fine dining at AG's 3-Rosette restaurant or casual meals at Reflections Restaurant with a champagne bar. Relax in terraces for al fresco dining or luxurious lounges. With free Wi-Fi, parking, and close proximity to major junctions, your stay at Alexander House promises both convenience and indulgence.
Wellness and Recreation Amenities
Take advantage of the gym, fitness suite, and tennis courts during your stay. Whether you seek relaxation or activity, Alexander House caters to all preferences. Book now to experience the epitome of luxury and comfort at Alexander House and Utopia Spa.
All children are welcome in the hotel but please be aware that guests under the age of 18 are not permitted in the restaurant or to use the swimming pool or spa facilities.
Please note spa facilities are not included and are subject to a surcharge.
The hotel accepts a maximum of up to 4 rooms, therefore anything over that may be contacted and cancelation requested or room reduction. Group reservations of 5 or more rooms can only be reviewed at hotel level.
Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for £40 per person per night when using an existing bed.
Children up to and including 11 years old stay for £40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The stuff is polite and trying to help
Terribly hot inside. Unbearable to sleep in the rooms pr stay inside. No air conditioning-nowhere. Too old. To much needed to be repaired. The elevators were out of order. Two of them. In the morning there is nobody on reception desk. There is an impression of badly managed hotel
The property is beautiful, and has stunning scenery and views. The location is good. There is a variety of seating and dining areas, all with wonderful decoration. The food is nice, but nothing special.
The service is appallingly slow, and the staff aren’t particularly eager to help. Several times we were left waiting almost an hour for a drinks order, and the food almost twice as long. The Utopia Spa is very basic, especially considering the money you pay at a place like this. There is only one outdoor hot tub which is over crowded, and then a couple very small saunas/steam rooms. The outdoor private hot tub area is also very disappointing - it is like sitting in someone’s back garden with a minuscule hot tub that could barely fit myself and my partner comfortably. Considering we spent a ridiculously large sum of money at this place not only on the rooms, but on food, drinks, and spa and treatments the service we received was atrociously underwhelming. The saving grace was the cocktails and other drinks were incredibly strong so at least we felt merry amidst the disappointment.
omgeving, gebouw
geen airco
Very shabby and in need of refurbishment
It’s dated and almost everything including jacuzzi, TV and car chargers, were broken.
Amazing facilities. The only problem was as soon as we got out of the room on the top floor the heat hit us. Very hot and stuffy up there although they did provide us with a fan.
staff
- I let the hotel know that it was my wife;s birthday in my booking, nothing special was done for her
- We could not even enjoy dinner as no table was made available for us (no time at all for just 2 people who paid £625.00 for just a room for one night). We stayed in our room, no dinner - unforgiveable.
- We came for the spa and in particular HOT TUB. ONE HOT WAS OUT OF ORDER - THE OTHER HAD DAY GUESTS IN THERE FOR THE WHOLE 2 HOURS WE WERE THERE MEANING WE NEVER EVEN GOT INTO A HOT TUB.
- In the sauna i burnt the back of my head of the wall where the wood had broken off (men's changing room sauna).
The actual spa was lovely but my overall experience was horrible as they refused to honour the price that we had paid for our rooms, I’d booked 3 rooms and we were refused them all on arrival and asked to pay a further £200 each for all three rooms.
I had to sit and negotiate a price for one rooms even though we had booked and paid in full for three rooms x
Staff were very responsive.
Location, building and grounds all very nice.
Upon check-in, we were asked whether our visit was for a special occasion, to which we explained that it was our anniversary. We were then informed that the restaurant was already fully booked for the evening, leaving us with the options of ordering from the room service menu or visiting a local pub instead. This was a disappointing start to what was meant to be a celebratory stay.
We had booked one of the attic rooms at £290 per night. The room was small with low ceiling height. The concierge service is accessed primarily via tablet/app. The Wi-Fi signal in this room was extremely poor, making the system frustrating to use. Wi-Fi connectivity for phones and laptops was equally unreliable.
The room service offering was disappointing, particularly considering the restaurant was unavailable to us. The menu was limited, heavily overpriced and quality of food was average.
The spa facilities were the biggest disappointment of all.
The indoor hot tub was cold, and the pool itself felt unheated. The sauna and steam room facilities are separated into the men’s and women’s changing areas, meaning couples cannot enjoy these together.
In the men’s area specifically, the steam room was barely warm and had a noticeably musty odour, making it an unpleasant experience. The sauna also failed to reach an enjoyable temperature.
Cleanliness was also an issue. Looking beneath the sauna seating, there was visible grime and build-up that suggested the area had not been properly cleaned for some time.
The outdoor sauna, while visually appealing, was also ineffective due to poor insulation.
Alexander House markets itself as a luxury hotel and spa, but unfortunately this visit did not deliver anything close to the level of quality or experience we expected — especially given the price paid.
This review was shared with the manager prior to posting.
Lovely character to the building, very good location. Quiet
Staff were very friendly and helpful
The swimming pool was slightly on the cold side, but rest of facilities were really good
Smart and well represented
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