Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable atmosphere
Cons:
High prices for amenities
Cleanliness issues
Old room conditions

Categories

Cleanliness
7.79
The cleanliness was noted as poor with some rooms having dirty towels and issues with lightbulbs not being replaced.
Service
9.06
Most reviews highlighted friendly and helpful staff, enhancing the overall impression of service.
Location
8.8
Multiple reviews appreciated the good location of the hotel.
Room Quality
7.25
Concerns were raised about the old condition of some rooms and insufficient heating.
Amenities
8.28
Amenities such as the spa received praise, though some reviews noted high costs associated with their use.
Value for Money
7.04
Several commenters felt the pricing was too high for the quality and offerings.
Food and Beverage
7.79
Mixed reviews with some stating the food was overpriced and of average quality.
Overall Experience
8.76
Despite some issues, many guests reported a generally enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:35

Property Description

Luxurious Accommodation and Spa Facilities

The boutique 5-star Alexander House and Utopia Spa offers a luxurious stay just 6 miles from Gatwick. Surrounded by 120 acres of parkland, indulge in spacious rooms with large beds, marble bathrooms, and designer toiletries. Unwind at the award-winning Utopia Spa with plunge pools, yoga studio, and beauty treatments.

Gourmet Dining and Relaxation Options

Enjoy fine dining at AG's 3-Rosette restaurant or casual meals at Reflections Restaurant with a champagne bar. Relax in terraces for al fresco dining or luxurious lounges. With free Wi-Fi, parking, and close proximity to major junctions, your stay at Alexander House promises both convenience and indulgence.

Wellness and Recreation Amenities

Take advantage of the gym, fitness suite, and tennis courts during your stay. Whether you seek relaxation or activity, Alexander House caters to all preferences. Book now to experience the epitome of luxury and comfort at Alexander House and Utopia Spa.

Important information:

All children are welcome in the hotel but please be aware that guests under the age of 18 are not permitted in the restaurant or to use the swimming pool or spa facilities.

Please note spa facilities are not included and are subject to a surcharge.

The hotel accepts a maximum of up to 4 rooms, therefore anything over that may be contacted and cancelation requested or room reduction. Group reservations of 5 or more rooms can only be reviewed at hotel level.

Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 695 reviews
Cleanliness: 7.79
Service: 9.06
Location: 8.8
Room Quality: 7.25
Amenities: 8.28
Value for Money: 7.04
Food and Beverage: 7.79
Overall Experience: 8.76
T
tancos • couple • gb
10
Pros:

Absolutely fantastic experience! My wife and I had an amazing stay at this beautiful 5-star spa hotel. From the moment we arrived, everything was perfect — the atmosphere, the facilities, the cleanliness and, most importantly, the service.

The spa was absolutely amazing and the whole place felt luxurious, relaxing and peaceful. The staff were friendly, professional and very welcoming.

We had a wonderful time together and honestly couldn’t have asked for a better experience. We will definitely be coming back and would highly recommend this hotel to anyone looking for a relaxing and special getaway.

Thank you for an unforgettable stay! ❤️

2026-08-04 • via Nuitee
M
Michael • couple • gb
10
A lovely and relaxing stay in a beautiful setting.
Pros:

Very grand and luxurious stay. Outside spa area is beautiful.

Cons:

No air conditioning in the room. Super king size bed made up of two single mattresses.

2026-08-03 • via Nuitee
C
Cheryl • couple • gb
6
It’s was nice
Pros:

Beautiful grounds

Cons:

Our blind was stained wall paper peeling off and spiders on the ceiling

2026-08-03 • via Nuitee
J
Jack • couple • gb
1
2026-07-24 • via Nuitee
S
Sally • solo_traveller • gb
10
Pros:

Instantly start relaxing as soon as you enter . Love this hotel

Cons:

Nothing

2026-07-21 • via Nuitee
Y
Yana • couple • ru
4
Not recommended
Pros:

The stuff is polite and trying to help

Cons:

Terribly hot inside. Unbearable to sleep in the rooms pr stay inside. No air conditioning-nowhere. Too old. To much needed to be repaired. The elevators were out of order. Two of them. In the morning there is nobody on reception desk. There is an impression of badly managed hotel

2026-07-14 • via Nuitee
Y
Yana • couple • ru
4
2026-07-14 • via Nuitee
A
Alexandra • solo_traveller • gb
10
2026-07-11 • via Nuitee
N
Nathaniel • couple • gb
10
2026-07-09 • via Nuitee
C
Caitlin • couple • gb
6
Good drinks, wouldn’t return.
Pros:

The property is beautiful, and has stunning scenery and views. The location is good. There is a variety of seating and dining areas, all with wonderful decoration. The food is nice, but nothing special.

Cons:

The service is appallingly slow, and the staff aren’t particularly eager to help. Several times we were left waiting almost an hour for a drinks order, and the food almost twice as long. The Utopia Spa is very basic, especially considering the money you pay at a place like this. There is only one outdoor hot tub which is over crowded, and then a couple very small saunas/steam rooms. The outdoor private hot tub area is also very disappointing - it is like sitting in someone’s back garden with a minuscule hot tub that could barely fit myself and my partner comfortably. Considering we spent a ridiculously large sum of money at this place not only on the rooms, but on food, drinks, and spa and treatments the service we received was atrociously underwhelming. The saving grace was the cocktails and other drinks were incredibly strong so at least we felt merry amidst the disappointment.

2026-07-05 • via Nuitee
T
Thierry • couple • be
8
Pros:

omgeving, gebouw

Cons:

geen airco

2026-07-02 • via Nuitee
R
Ryan • couple • gb
10
2026-06-29 • via Nuitee
N
Nikolay • family_with_children • bg
8
2026-06-29 • via Nuitee
E
Emma • couple • gb
1
Dismal
Pros:

Very shabby and in need of refurbishment

Cons:

It’s dated and almost everything including jacuzzi, TV and car chargers, were broken.

2026-06-29 • via Nuitee
N
Nicky • couple • gb
8
Pros:

Amazing facilities. The only problem was as soon as we got out of the room on the top floor the heat hit us. Very hot and stuffy up there although they did provide us with a fan.

2026-06-28 • via Nuitee
A
Alan • couple • gb
10
2026-06-26 • via Nuitee
A
Aristos • couple • gb
2
extremely underwhelming, angry with way hotel treats hotel guests for a simple dinner on a birthday!
Pros:

staff

Cons:

- I let the hotel know that it was my wife;s birthday in my booking, nothing special was done for her
- We could not even enjoy dinner as no table was made available for us (no time at all for just 2 people who paid £625.00 for just a room for one night). We stayed in our room, no dinner - unforgiveable.
- We came for the spa and in particular HOT TUB. ONE HOT WAS OUT OF ORDER - THE OTHER HAD DAY GUESTS IN THERE FOR THE WHOLE 2 HOURS WE WERE THERE MEANING WE NEVER EVEN GOT INTO A HOT TUB.
- In the sauna i burnt the back of my head of the wall where the wood had broken off (men's changing room sauna).

2026-06-15 • via Nuitee
R
Rebecca • couple • gb
1
I felt humiliated and still never got a refund for the three rooms that I paid for and were refused on arrival
Pros:

The actual spa was lovely but my overall experience was horrible as they refused to honour the price that we had paid for our rooms, I’d booked 3 rooms and we were refused them all on arrival and asked to pay a further £200 each for all three rooms.

Cons:

I had to sit and negotiate a price for one rooms even though we had booked and paid in full for three rooms x

2026-06-14 • via Nuitee
D
Dem • couple • gb
10
2026-06-14 • via Nuitee
J
joseph • couple • gb
10
2026-06-14 • via Nuitee