Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable atmosphere
Cons:
High prices for amenities
Cleanliness issues
Old room conditions

Categories

Cleanliness
7.79
The cleanliness was noted as poor with some rooms having dirty towels and issues with lightbulbs not being replaced.
Service
9.06
Most reviews highlighted friendly and helpful staff, enhancing the overall impression of service.
Location
8.8
Multiple reviews appreciated the good location of the hotel.
Room Quality
7.25
Concerns were raised about the old condition of some rooms and insufficient heating.
Amenities
8.28
Amenities such as the spa received praise, though some reviews noted high costs associated with their use.
Value for Money
7.04
Several commenters felt the pricing was too high for the quality and offerings.
Food and Beverage
7.79
Mixed reviews with some stating the food was overpriced and of average quality.
Overall Experience
8.76
Despite some issues, many guests reported a generally enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:35

Property Description

Luxurious Accommodation and Spa Facilities

The boutique 5-star Alexander House and Utopia Spa offers a luxurious stay just 6 miles from Gatwick. Surrounded by 120 acres of parkland, indulge in spacious rooms with large beds, marble bathrooms, and designer toiletries. Unwind at the award-winning Utopia Spa with plunge pools, yoga studio, and beauty treatments.

Gourmet Dining and Relaxation Options

Enjoy fine dining at AG's 3-Rosette restaurant or casual meals at Reflections Restaurant with a champagne bar. Relax in terraces for al fresco dining or luxurious lounges. With free Wi-Fi, parking, and close proximity to major junctions, your stay at Alexander House promises both convenience and indulgence.

Wellness and Recreation Amenities

Take advantage of the gym, fitness suite, and tennis courts during your stay. Whether you seek relaxation or activity, Alexander House caters to all preferences. Book now to experience the epitome of luxury and comfort at Alexander House and Utopia Spa.

Important information:

All children are welcome in the hotel but please be aware that guests under the age of 18 are not permitted in the restaurant or to use the swimming pool or spa facilities.

Please note spa facilities are not included and are subject to a surcharge.

The hotel accepts a maximum of up to 4 rooms, therefore anything over that may be contacted and cancelation requested or room reduction. Group reservations of 5 or more rooms can only be reviewed at hotel level.

Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £40 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 637 reviews
Cleanliness: 7.79
Service: 9.06
Location: 8.8
Room Quality: 7.25
Amenities: 8.28
Value for Money: 7.04
Food and Beverage: 7.79
Overall Experience: 8.76
P
Peter • couple • gb
8
2026-02-14 • via Nuitee
J
Jennifer • couple • gb
9
Wonderful escape for a few days to recharge
Pros:

Location in the countryside was perfect and easy to get to from M23
Wonderful Spa and tasty food. Bar staff very good

Cons:

Room very hot, but we turned the heater off completely!

2026-02-11 • via Nuitee
P
PatrickRoll • family_with_children • gb
6
A bit of luxury in the Sussex country-side
Pros:

The Alexander House is a well recommended hotel out in the Sussex country-side. Nice fittings in the rooms. Nice combination of modern and traditional.

Cons:

I noticed that behind a sideboard in the hallway there was an empty plastic water bottle and what looked like a glass container from ketchup. For a 5-star hotel it is disappointing that this was not picked up.
We had some cocktails in the bar. The bar lady was very friendly and communicative. Didn't provide a coaster for our drinks. Small details like that count. We decided to add the bar bill to our rooms but the bar lady couldn't do it at her station so we had to go to the reception desk. When we arrived, a manager walked out and very sternly asked us what we wanted. I felt a little more of a courteous manner could have served them well. Finally, there was a Google nest terminal installed in our room. It was turned on but not hooked up or connected so we had a light source that we had to unplug to get rid of. Again, small details but they matter. For such a prestigious location we were somewhat disappointed with the service.

2026-02-08 • via Nuitee
P
Peter • couple • gb
8
Beautiful venu great service and facilities.
Pros:

Beautiful looking building. Exceptionally clean with tremendous spa facilities.
All of the staff were exceptionally friendly and welcoming. The meal in the restaurant was one of the best I have ever had.

Cons:

Our room was cold because the radiator had not been switched on. A simple fix that I did myself. However, for the price and the fact it’s five star you would have expected it to have been warm when we entered the room.

2026-01-26 • via Nuitee
M
Matt • couple • gb
5
Not very special, but very expensive.
Pros:

The building itself is very nice, and the spa is quiet and relaxed.

Cons:

I just had higher expectations for 400 a night than a bog standard hotel room that is in need of maintenance with a towel rail that doesn't function, cracked tiles, a window that doesn't operate well, missing door stop and doesn't even have any USB slots. And, for some inexplicable reason, the downlights in the ceiling are right above your face.

2026-01-26 • via Nuitee
L
Lucy • couple • je
10
Very relaxing stay in a beautiful setting.
Pros:

The property was stunning and the spa was lovely. Food was excellent and the staff were friendly and attentive.

Cons:

I found there was not enough seating around the pool area for the number of guests so we could not relax around the pool or put our things anywhere. My treatment room for one of my treatments was a bit chilly but these are only small matters and has not taken away from the experience at all.

2026-01-25 • via Nuitee
L
Lindsay • couple • gb
4
Great staff but could have been more obliging and given us a decent room following on from the issue with the heating
Pros:

Staff were brilliant. Especially Lilly Webber

The food was very good

Loved the open fires

The spa pool area was very noisy with the jacuzzi jets etc. I think this is because the pool is in a basement area

Cons:

The first room was too hot as the heating had broken. We asked to move. The second room was a tiny tatty box room. We couldn’t open the window at night as the air conditioning units were outside and making a lot of noise

2026-01-24 • via Nuitee
C
Charlie • couple • gb
5
2026-01-20 • via Nuitee
K
Kerry • solo_traveller • gb
9
2026-01-19 • via Nuitee
G
Gjoni • couple • gb
10
2026-01-19 • via Nuitee
D
Daniel • couple • gb
8
Pleasant
Pros:

Spa and seating outside

Cons:

Two separate beds out together in a king room - disappointing

2026-01-19 • via Nuitee
P
Paul • couple • gb
6
Pros:

Great staff very polite

2026-01-19 • via Nuitee
A
Anastasiya • extended_group • gb
10
worth it!!!
Pros:

I was celebrating my bday with 3 friends in this hotel - definitely will return for more! Highly recommended: perfect location, wonderful staff, clean rooms and amazing food in the restaurant !!!

2026-01-15 • via Nuitee
R
Robert • couple • gb
9
2026-01-08 • via Nuitee
A
Aaron • couple • gb
10
2026-01-07 • via Nuitee
S
Salih • couple • gb
5
No
Pros:

The property's setting and grandeur are exactly what you’d expect from a country retreat.

Cons:

The staff were helpful, but the overall operation of the hotel was disappointing. It did not meet the expectations set by its star rating and price. The spa was lovely, but the temperature was not hot enough. The outside sauna was out of order, and there was no signage or explanation; staff seemed unaware of the issue. The restaurant provided terrible service; when we inquired about the menu, the waiter was unfamiliar with the set menu courses. Additionally, plates were being removed before we finished, which is not the experience expected for a £405 bill.

2026-01-02 • via Nuitee
S
Sam • couple • gb
5
Generally okay but not worth it for the cost. Being charged per day to use the pool is crazy and embarrassing.
Pros:

We enjoyed our stay

Cons:

The rooms look tired and are in need of an update. The reception staff need to cheer up. It was disappointing to find out that you need to pay an additional £20 per person to use the swimming pool whilst being a resident. This has put me off staying with you again if honest. Ive never stayed in a hotel that charges a premium to use the swimming pool!

2026-01-01 • via Nuitee
M
Melanie • couple • gb
9
Relaxing, welcoming, perfect break for the Christmas run up.
Pros:

Amazing staff and facilities.

Cons:

Nothing- besides not really being able to work out the walks/ where to walk to.

2025-12-31 • via Nuitee
D
Darren • couple • gb
7
2025-12-26 • via Nuitee
D
Dean • couple • gb
10
2025-12-17 • via Nuitee