Facilities

Air conditioning
Express check-in/check-out
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Fire extinguishers
Invoice provided
Guests can opt-out any cleaning services during stay
Key access
CCTV outside property
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
4.83
Multiple mentions of unclean surroundings, including dirty sheets and a lack of cleaning.
Service
8.3
Consistently mentioned helpful and friendly staff.
Location
8.84
Positive feedback on convenient location near the beach and amenities.
Room Quality
5.79
Noted issues such as humidity and maintenance problems.
Amenities
5.82
Basic amenities available but with some operational flaws.
Value for Money
5.78
Perceived as reasonable given location, but issues may impact value perception.
Food and Beverage
6.33
Not explicitly mentioned, so standard quality for this hotel tier.
Overall Experience
6.3
Mixed experiences overall leading to a moderate satisfaction level.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:12

Property Description

Private Beach Area for Ultimate Relaxation
Escape to a private beach area at AHAU Playa for a truly tranquil getaway. Enjoy the sun, sand, and sea just steps away from your room, perfect for unwinding and soaking up the beauty of Playa del Carmen.

Modern Amenities for Comfort and Convenience
Experience comfort at its best with air-conditioned, allergy-free rooms equipped with a flat-screen TV, kitchen, and free WiFi. Each room features a private bathroom with luxurious toiletries, ensuring a relaxing stay for all guests.

Convenient Location Near Major Attractions
Located just minutes away from Playacar Beach and the city centre, AHAU Playa offers easy access to popular landmarks like ADO International Bus Station and Playa del Carmen Maritime Terminal. Explore the best of the area with convenience at your doorstep.

Book now for an unforgettable stay at AHAU Playa and indulge in luxury by the beach.

Important information:

Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.5
Based on 71 reviews
Cleanliness: 4.83
Service: 8.3
Location: 8.84
Room Quality: 5.79
Amenities: 5.82
Value for Money: 5.78
Food and Beverage: 6.33
Overall Experience: 6.3
I
Irēne • family_with_children • lv
10
Pros:

Ļoti labs un ērts dzīvoklis. Pieejams viss nepieciešamais.

Cons:

Man nav ko atbildēt.

2026-01-27 • via Nuitee
C
charlymas • family_with_children • ar
8
Bien
Pros:

Muy completo, tiene de todo para cocinar y es amplio. Dos ventiladores y aire. Buena ubicación, a 400 metros del mar. Cama muy grande y cómoda.

Cons:

Horno sucio, no te contestan los mensajes. La persona que limpia/atiende, antes del buenas tardes te quiere cobrar.

2026-01-27 • via Nuitee
A
Amber • couple • us
1
Awful experience. AVOID this place. Disgusting and rude.
Pros:

Absolutely nothing. Staff was unreachable to check in and once a woman in street closed arrived and u locked the doors she was very rude and requested we pay her cash to get in, despite the booking clearly saying they accepted cards. The entry was filthy and it felt unsafe. We had to find other accomodations that were clean and safe and accepted card payment

Cons:

Everything. It was filthy, staff was rude and sketchy. The woman (not dressed in staff clothing), who came to let us in was late, and rude, and requested we give her cash to be let inside. We felt unsafe and left.

2026-01-26 • via Nuitee
E
Erik Ramon • couple • mx
10
2026-01-20 • via Nuitee
J
Julio Andres • couple • mx
1
Incumplimiento
Cons:

Al llegar a la ubicación no había nadie para entrega de habitación por lo que tuve que pagar hospedaje en otro lugar.

2026-01-19 • via Nuitee
W
WilliamsFranco • family_with_children • mx
10
Pros:

La comodidad y la ubicación del lugar

Cons:

Sin comentarios

2026-01-18 • via Nuitee
L
Lopez • family_with_children • mx
7
Pros:

La ubicación

Cons:

.

2025-12-21 • via Nuitee
L
Llamosas • family_with_children • ar
7
2025-12-11 • via Nuitee
C
Capera Sanchez • couple • co
8
Cons:

Olía bastante a humedad , como sugerencia ya es hora de pintura , estaba limpio pero las paredes ya sucias y el apartamento es muy lindo pero tiene problemas de humedad

2025-11-17 • via Nuitee
M
Maria del Rosario Gpe • family_with_children • mx
10
Pros:

Cerca de la playa y la 5 ta avenida caminando a dos cuadras y llegas hay un Chedraui cerca para tus compras entonces si ubicación es muy comoda

Cons:

Nada

2025-11-06 • via Nuitee
J
jose • couple • co
8
Pros:

Ubicacion

Cons:

Q tiene una discoteca al lado

2025-11-04 • via Nuitee
S
Sauly Penagos • family_with_children • mx
10
Cómodo y acogedor
Pros:

Siempre que voy me atienden de la mejor manera, la camarista super amable

Cons:

Todo es perfecto

2025-10-30 • via Nuitee
C
cesar • couple • mx
1
Cons:

El baño esta mega resbaloso, tienen un tipo porcelanato blanco resbaloso y me cai, me voy todo con dolor. Ni en donde agarrarse. Espero no tener repercusiones o pedir solicitar su seguro

2025-10-29 • via Nuitee
T
Tomas • couple • es
4
Pros:

Buena ubicación

Cons:

Tanto las sábanas como la ducha estaban con pelos de otras personas, dudo que lo hubieran limpiado. En la habitación había ruidos incompatibles con el descanso durante toda la noche. El parking que incluye es la calle, y esta zona tiene parkímetro, por lo tanto, en realidad no incluye parking.

2025-10-23 • via Nuitee
L
LUIS ANGEL • solo_traveller • mx
9
Pros:

La Ubicacion

Cons:

La luz

2025-10-22 • via Nuitee
M
Marisa • family_with_children • mx
8
Pros:

El espacio y facilidades para poder cocinar y refrigerar cosas.

Cons:

Había polvo parecía que no se había limpiado, pa colcha de la cama y el baño necesita fumigación hay fauna no deseada en la regadera

2025-10-21 • via Nuitee
L
Lorely • family_with_children • mx
10
Pros:

Muy completo, lo necesario para hacer cómoda la estancia y esta céntrico

Cons:

Que la regadera solo servía el agua caliente, y la fría salia muy poco, porque estaba tapada

2025-10-11 • via Nuitee
L
LUIS ANGEL • couple • mx
9
No muy bien
Pros:

La ubicación

Cons:

Había fauna y el Internet fallo

2025-10-06 • via Nuitee
U
Uziel M • family_with_children • mx
10
2025-10-06 • via Nuitee
L
LUIS ANGEL • couple • mx
9
Excelente fin
Pros:

La ubicación

Cons:

No había agua caliente

2025-10-06 • via Nuitee