Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Express check-in/check-out
Private check-in/check-out
Street parking
Private beach area
Beach
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
4.83
Multiple mentions of unclean surroundings, including dirty sheets and a lack of cleaning.
Service
8.3
Consistently mentioned helpful and friendly staff.
Location
8.84
Positive feedback on convenient location near the beach and amenities.
Room Quality
5.79
Noted issues such as humidity and maintenance problems.
Amenities
5.82
Basic amenities available but with some operational flaws.
Value for Money
5.78
Perceived as reasonable given location, but issues may impact value perception.
Food and Beverage
6.33
Not explicitly mentioned, so standard quality for this hotel tier.
Overall Experience
6.3
Mixed experiences overall leading to a moderate satisfaction level.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:12

Property Description

Private Beach Area for Ultimate Relaxation
Escape to a private beach area at AHAU Playa for a truly tranquil getaway. Enjoy the sun, sand, and sea just steps away from your room, perfect for unwinding and soaking up the beauty of Playa del Carmen.

Modern Amenities for Comfort and Convenience
Experience comfort at its best with air-conditioned, allergy-free rooms equipped with a flat-screen TV, kitchen, and free WiFi. Each room features a private bathroom with luxurious toiletries, ensuring a relaxing stay for all guests.

Convenient Location Near Major Attractions
Located just minutes away from Playacar Beach and the city centre, AHAU Playa offers easy access to popular landmarks like ADO International Bus Station and Playa del Carmen Maritime Terminal. Explore the best of the area with convenience at your doorstep.

Book now for an unforgettable stay at AHAU Playa and indulge in luxury by the beach.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.5
Based on 104 reviews
Cleanliness: 4.83
Service: 8.3
Location: 8.84
Room Quality: 5.79
Amenities: 5.82
Value for Money: 5.78
Food and Beverage: 6.33
Overall Experience: 6.3
T
Tatiana • solo_traveller • mx
1
Заселили 25го в грязный номер без туалетной бумаги , не убирали до 26го 16-00 , застелили грязную постель и не предоста
Pros:

Локация

Cons:

Грязно , отсутствие туалетной бумаги и полотенец до окончания бронирования , непрофессиональный и грубый персонал, вымогательство денег , переплату наличными , сдачу отказались вернуть . Удачный сервис и условия

2026-10-29 • via Nuitee
T
Tatiana • solo_traveller • mx
1
There were cockroaches upon arrival, and the dishes and baking trays had been left dirty and unwashed by previous guests
Pros:

Location , design

Cons:

Very rude personal , not responsible , dirty room

2026-10-26 • via Nuitee
T
Tatiana • solo_traveller • mx
1
I suffered severe back pain and was temporarily unable to move. The cleaner brought someone who demanded 250 usd simply
Pros:

Location , design

Cons:

Not professional stuff, the cleaning service was consistently unreliable. I often had to wait , for hours for the cleaning staff to arrive , and they never showed up at the agreed time . This made it impossible to plan my day

2026-10-26 • via Nuitee
T
Tatiana • solo_traveller • mx
1
The room was not properly cleaned upon arrival. Dirty dishes were left unwashed, there was no toilet paper throughout th
Pros:

Location , design

Cons:

No toilet paper , dirty dishes , stuff treats and extortion money , missing personal belongings

2026-10-26 • via Nuitee
T
Tatiana • solo_traveller • mx
1
The cleaning staff were always late, leaving me waiting for hours and unable to plan my day
Pros:

Location , design

Cons:

The cleaning staff were always late, leaving me waiting for hours and unable to plan my day

2026-10-26 • via Nuitee
T
Tatiana • solo_traveller • mx
1
2026-10-26 • via Nuitee
I
IG • family_with_children • mx
10
Pros:

Lo premium que son los muebles

Cons:

Todo bien

2026-10-25 • via Nuitee
T
Tatiana • solo_traveller • mx
10
Супер счастлива пребывать тут спасибо
Pros:

Все

Cons:

Ничего

2026-10-15 • via Nuitee
S
Saury • couple • mx
7
No es malo el lugar pero no regreso
Pros:

Está un lugar agradable

Cons:

Me cobraron fee por pagar en tarjeta y había cucharas, solo nos dejaron un rollo de papel, cuando pedímos mas no fueron nada amables

2026-10-14 • via Nuitee
L
Luis • solo_traveller • mx
10
2026-10-11 • via Nuitee
B
Belen • solo_traveller • mx
7
El lugar está bien pero hay que mejorar la atención
2026-09-19 • via Nuitee
L
Luis r vazquez • solo_traveller • mx
7
2026-09-15 • via Nuitee
A
Alejandro Daniel • solo_traveller • mx
10
2026-09-14 • via Nuitee
R
Romero • solo_traveller • mx
9
2026-09-11 • via Nuitee
J
Jérôme • solo_traveller • fr
10
J’ai passé un très bon moment, et je recommande à 100 % cet établissement
Pros:

J’ai passé un excellent moment dans cet établissement, et je le recommande à 100 %.

2026-09-10 • via Nuitee
L
Luis r vazquez • solo_traveller • mx
7
Pros:

La ubicación y el precio

Cons:

La limpieza y hora de entrega

2026-09-07 • via Nuitee
E
Edgar Alejandro • solo_traveller • mx
9
Pros:

La habitacion era muy comoda.

Cons:

Todo era perfecto.

2026-08-17 • via Nuitee
R
Rigoberto • solo_traveller • mx
10
2026-08-11 • via Nuitee
R
Rigoberto • solo_traveller • mx
10
2026-08-11 • via Nuitee
L
Luis r vazquez • solo_traveller • mx
7
Pros:

La ubicación está muy bien

Cons:

Cobran 5% más si pagas con tarjeta y me entregaron el cuarto a las 4pm

2026-08-03 • via Nuitee