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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Pets allowed
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Luggage storage
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Tour desk
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Concierge service
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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Access to health care professionals
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24-hour security
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Internet access
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Housekeeping on request
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Pool waterfall
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Exercise/lap pool
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Swimming nearby
Review Highlights
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Property Description
Luxurious Accommodation
Hotel Santa Cruz Punta Zicatela offers 4-star accommodation just 300 meters from the stunning Zicatela Beach. The air-conditioned rooms with free WiFi and private bathrooms provide a comfortable stay for guests.
Relaxing Outdoor Pool
Guests can unwind by the outdoor swimming pool or enjoy city views from the hotel's terrace. The 24-hour front desk ensures convenience and assistance whenever needed.
Convenient Amenities
Each room at Hotel Santa Cruz Punta Zicatela features a patio, flat-screen TV, and complimentary toiletries. Located near Marinero Beach and Commercial Walkway, the hotel's prime location offers easy access to the best of Puerto Escondido. Book now for a memorable stay!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
La atención del personal excelente y ubicación
El baño extremadamente reducido, paredes, con poco de hongos, entiendo el concepto ecológico, pero el lavabo está en la caja del sanitario, no es apto para lavarse la cara o cepillarse los dientes, la alberca ligeramente sucia y muy clorada.
La ubicación es excelente, no hay sala de estar ni dentro o fuera de la habitación y no tome fotos
La limpieza del cuarto
La agua de la alberca sucia, sin estacionamiento, acierta ahora no dejan pasar con carro, no tomaron en cuenta mi recomendación de 2 habitaciones en planta baja y no cuentan con zonas para discapacitado
Location was good. Safety was good. Close tot he beach & to the local businesses. Hot water & good water pressure.
Bathrooms are small. Like really small. Towels were not issued to children so they had to share their parents towel.
No phones in the rooms so any requests mean we had to go to front desk.
Solo la ubicación es buena
Un hotel que le falta mucha atencion, la Alberca está siempre sucia, no tienen toallas suficientes, los baños son super pequeños, no cuentan con mobiliario suficiente para acomodar cosas mientras estás hospedado, no tienen estacionamiento
It was better than what I was worried about after reading the reviews.
Position is perfect for anything, beach, shops, restaurants, etc.
Bed was comfy and bedroom was bright with a big balcony.
Staff was nice and helped me with some extra requests, like booking a cab etc.
Bathroom is indeed small and the sink is super small. Way too small.
Very noisy until 11pm+ and very early in the morning. Walls do not isolate sound much. But if you book in the main touristic street , you must take it into account or it's on you.
La ubicación es perfecta, tienes todo cerca.
No tenía espejo y el baño pequeño.
Está muy bien ubicada, en la zona de Punta Zicatela.
Solo que la habitación que me dieron, el baño estaba muy pequeño.
El aire acondicionado muy bien !!!
The hotel is 10 min walk from the beach. There is a great Peruvian restaurant nearby - which I highly recommend. The room was very clean
Water out night time. At night when I got back to the hotel and wanted to take a shower we had no water. I had to ask the reception to turn it on. Sometimes we did not have hot water.
I stayed at the last floor amd could hear the people talking/partying nearby so I couldn’t sleep
The air was unbreathable, a strong smell of sewage, and there was no water all evening, and they refused to refund me an hour after I checked in. The worst hotel I have seen after spending 3 months in Mexico.
Pesimo, si pueden evitenlo
Nothing
No water in the room for the whole night.
Zero care from the receptionist.
Las instalaciones en muy buen estado
Solo la alberca que está un poco sucia pero lo demás muy bien
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