Hotel Santa Cruz Punta Zicatela

La agua de la alberca sucia, sin estacionamiento, acierta ahora no dejan pasar con carro, no tomaron en cuenta mi recomendación de 2 habitaciones en planta baja y no cuentan con zonas para discapacitado

Bathrooms are small. Like really small. Towels were not issued to children so they had to share their parents towel.
No phones in the rooms so any requests mean we had to go to front desk.

Un hotel que le falta mucha atencion, la Alberca está siempre sucia, no tienen toallas suficientes, los baños son super pequeños, no cuentan con mobiliario suficiente para acomodar cosas mientras estás hospedado, no tienen estacionamiento

Bathroom is indeed small and the sink is super small. Way too small.
Very noisy until 11pm+ and very early in the morning. Walls do not isolate sound much. But if you book in the main touristic street , you must take it into account or it's on you.

No tenía espejo y el baño pequeño.

Water out night time. At night when I got back to the hotel and wanted to take a shower we had no water. I had to ask the reception to turn it on. Sometimes we did not have hot water.
I stayed at the last floor amd could hear the people talking/partying nearby so I couldn’t sleep

The air was unbreathable, a strong smell of sewage, and there was no water all evening, and they refused to refund me an hour after I checked in. The worst hotel I have seen after spending 3 months in Mexico.

No water in the room for the whole night.
Zero care from the receptionist.

Where to start? First, you will NOT be sleeping before 11 p.m. You won't be watching any TV in the meantime either. You can't even hear it. Paper thin walls and a band right next door. It's LOUD. But when the band stops, at least the normal loud street noise through paper thin walls seems quieter.

The first impression is the pool that is basically in the lobby. It's filthy. Nasty hairs and lots of other debris floating in plain sight. The lazy receptionist would rather argue about the pool cleanliness than put down Tik Tok for five minutes and grab the skimmer.

There were big brown stains on the bedspread. And the infamous sink. So many reviews about the bathroom sink. And rightfully so. It's the dumbest thing I've ever seen in my life. The room is plenty big enough for the bathroom to be larger than it is. Was the architect drunk? Blind? The world will never know. The sink makes it almost worth checking out a room here for the head-shake value. I've included a photo, so you don't have to bother.

Almost forgot to mention that the internet is absolute crap, as well. Stay somewhere else.

Everything else. For reference, I grew up in Mexico and have seen and stayed in many hotels that would freak out most American and European tourists. This hotel fell way below my standards for what I paid. In fact, I feel cheated by Booking.com and Santa Cruz Punta Zicatella.

Here is my experience: The toilet combo sink made it impossible to do any normal activities like shaving, brushing teeth, etc. The toilet area was constantly flooded by the shower. So imagine using the toilet while your feet are in 3 cm of water. The light switch for the bathroom was located in the shower (not exactly safe if you know anything about electricity). At night, there was no security to complain to when an obnoxious guest kept banging on the door, offering sex. Additionally, the swimming was unclean and dangerous, with swimming pool lights hanging from the side of the pool. Families cooking around the pool with their portable stove in the morning and a bar/disco next door. Finally, there was a continuous line at the reception of people waiting to use the ATM.

In the end, my family didn't feel safe, and the accommodations were disaster.