Hotel Real del Valle

Hotels
6.9 (50 reviews)
Real de Guadalupe #14 Centro , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
Housekeeping on request

Review Highlights

Pros:
Central location
Friendly staff
Cons:
Lack of soundproofing
Insufficient amenities

Categories

Cleanliness
5.06
The place needs renovation as the rooms are very old and cold, and lack basic amenities like shampoo and soap.
Service
8.53
The staff is very friendly and accommodating.
Location
8.57
Central location and perfect for accessing different parts of the city.
Room Quality
6.02
Rooms are pleasant but could be larger, and some lack soundproofing.
Amenities
6.05
Basic amenities are lacking, such as toiletries.
Value for Money
7.01
Good value considering the central location, but issues with cleanliness and amenities.
Food and Beverage
7.06
No specific feedback mentioned, assumed standard offerings.
Overall Experience
6.93
Overall experience was decent, though improvement needed in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-16 08:50

Property Description

Luxurious Accommodations
Hotel Real del Valle in San Cristóbal de Las Casas offers free WiFi and a sun terrace for guests to enjoy. Each room includes a cable TV and a private bathroom with a shower.

Convenient Services
Guests can take advantage of the 24-hour front desk, tour desk, daily maid service, and luggage storage provided by Hotel Real del Valle.

Prime Location
Situated just minutes away from Plaza De La Paz, San Cristobal Cathedral, and Parque Central, this hotel is the perfect choice for travelers looking to explore the city.

Ready to experience comfort and convenience at Hotel Real del Valle? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 50 reviews
Cleanliness: 5.06
Service: 8.53
Location: 8.57
Room Quality: 6.02
Amenities: 6.05
Value for Money: 7.01
Food and Beverage: 7.06
Overall Experience: 6.93
F
Fratini • couple • it
8
Pros:

La posizione è ottima.

2026-03-11 • via Nuitee
M
Miguel • solo_traveller • us
8
Pros:

Está en el centro, es bonito, el personal muy amable y buena relación calidad precio. Aunque el mobiliario es muy elemental.

Cons:

Me dieron una habitación privilegiada pero estaba encima de la recepción y cuando llegaba alguien se oía toda la conversación. Esto no dejaba dormir a primera hora de la mañana.

2026-03-10 • via Nuitee
J
Jary • couple • mx
8
2026-03-09 • via Nuitee
L
Luz Maria • couple • mx
10
2026-03-05 • via Nuitee
L
Leidy Rocio • extended_group • mx
8
Excelente ubicación. Buen servicio.
Pros:

Muy limpio, las camas no son las más cómodas pero cumplen su función y esta bien en relación precio-calidad

Cons:

Las camas definitivamente son muy incómodas, la tv no se veía bien aunque eso no me disgusto mucho ya q no soy una persona q ve mucha tv.

2026-03-03 • via Nuitee
P
PipeFelipe • solo_traveller • us
10
Pros:

El personal es super amable, la ubicación es excepcional. El precio por calidad vale la pena. Las personas de la limpieza dejan la habitación super limpia. Gracias 🙏🏽

2026-03-02 • via Nuitee
C
Cesar • extended_group • mx
9
Excelente ubicación, calidad precio 10 de 10
Pros:

Ubicación, comodidad

Cons:

Nada, fueron muy amables

2026-02-28 • via Nuitee
M
Morales • couple • mx
8
Pros:

Lo céntrico que está

Cons:

La cama esta dura y se sienten los resortes, el agua caliente tarda en salir caliente, por lo demás excelente

2026-02-26 • via Nuitee
E
Edvin Orellana • couple • gt
9
2026-02-26 • via Nuitee
C
Claudia Isabel • couple • mx
10
Pros:

Excelente ubicación, y la atención del personal del hotel

Cons:

El colchón, duro

2026-02-22 • via Nuitee
S
salvatore • extended_group • it
10
2026-02-22 • via Nuitee
R
rudra • solo_traveller • it
8
Pros:

La posizione centrale, è qualità prezzo ottimo

Cons:

Camera non insonorizzata e presa corrente

2026-02-09 • via Nuitee
Y
Yeraldi Lopez • couple • mx
1
No respetan el precio que publican
Pros:

No me gustó porque no respetaron el precio de la reserva de booking.com y la instalaciones no eran cómodas

Cons:

No me gustó porque no respetaron el precio de la reserva de booking.com y la instalaciones no eran cómodas

2025-09-05 • via Nuitee
A
Alejandro • couple • mx
7
2025-09-03 • via Nuitee
L
Laura • extended_group • es
7
Pros:

La ubicación es perfecta, el patio interior acogedor y las habitaciones agradables

Cons:

El tamaño de la habitación y del baño podría ser más grande

2025-08-28 • via Nuitee
M
Moreno Marroquín • couple • mx
10
2025-08-25 • via Nuitee
Y
YaGoGo • extended_group • mx
10
Pros:

Todo, las instalaciones, ubicación el personal muy amable!!

2025-08-23 • via Nuitee
T
Théo • solo_traveller • fr
10
2025-08-18 • via Nuitee
A
Ana Gisell • couple • mx
6
Pros:

La ubicación es buena

Cons:

La habitación estaba cerca de la entrada y se podía escuchar a todo el que entraba y salía de él, lo cual lo hizo muy incómodo y difícil para descansar por el ruido. Además el lugar necesita renovarse ya que sus cuartos son muy viejos y frios. Igual no dan ni shampoo ni jabón

2025-08-18 • via Nuitee
M
Miriam Heingård • couple • se
8
Perfect location
Pros:

The location is perfect, right on the main street. Room was spacious and overall good value for money.

Cons:

Beds were very uncomfortable. The room was not quiet. We could hear people throwing up in rooms nearby. The room did not have grounded power outlets, so we were unable to use our adapters and charge our devices (however the staff helped us out).

2025-08-11 • via Nuitee