The Bull and Bush Hotel Kingston

Hotels
5 (653 reviews)
Washington Road , Kingston upon Thames , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor service responsiveness

Categories

Cleanliness
3.5
The cleanliness was significantly criticized with mentions of dirty rooms and bathrooms.
Service
5
Mixed reviews; some found staff friendly, but others noted severe issues with responsiveness.
Location
7.5
Location received positive remarks for convenience but lacked facilities.
Room Quality
4.5
Rooms were often described as basic or comfortless, with several cleanliness concerns.
Amenities
4
Amenities were mentioned as lacking; very basic offerings noted.
Value for Money
5.5
Value perceived as acceptable for budget travelers, but questionable given the cleanliness.
Food and Beverage
5.5
No significant comments regarding food and beverage; treated as standard.
Overall Experience
4.5
The overall experience was largely negative due to serious issues despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:52

Property Description

Convenient Location
Located just a short walk from Norbiton Railway Station, The Bull and Bush Hotel Kingston offers easy access to Kingston Upon Thames centre and popular attractions like Hampton Court Palace and Gardens.

Modern Amenities
Enjoy modern rooms with en suite bathrooms at The Bull and Bush. Stay connected with free Wi-Fi access and request complimentary tea/coffee facilities, hairdryers, and ironing amenities for a comfortable stay.

Nearby Attractions
Explore Kingston University, just 2 miles away, and reach central London within 25 minutes by car. Don't worry about parking with free street parking available nearby.

Book your stay at The Bull and Bush Hotel Kingston for a convenient and comfortable experience.

Important information:

Please note, in line with government guidelines, the property can only accommodate key workers. Evidence of key-worker status will be required prior to arrival.

Kindly note that this hotel does not accept payments by credit card. Guests need to pay in cash.

Kindly note that reception closes at 23:00. To arrange check-in after this time, please call the hotel in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 10 and older are allowed.
    Children from 10 years old to 17 years old stay for £10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5
Based on 653 reviews
Cleanliness: 3.5
Service: 5
Location: 7.5
Room Quality: 4.5
Amenities: 4
Value for Money: 5.5
Food and Beverage: 5.5
Overall Experience: 4.5
V
Vish couple gb
1
WE WERE THREATENED WITH VIOLENCE, DO NOT STAY HERE
Pros:

Nothing , service was horrible

Cons:

There was a man who said he lived at the hotel in the next room to us and he aggressively banged on our door when we arrived back after our evening event telling us we were too loud but it was unnecessarily aggressive of him and he threatened violence with sexist language to the female out of us. When he left he continued screaming about us in his room, winding himself up saying he was going to force himself through our door, even though we were no longer speaking, and we were so scared we packed our stuff up at 1am and left to go to another hotel. We called the hotel on our way out and the hotel owner didn't care, nor did he come to deal with the problem. He left us. We left terrified because the man who was aggressively coming at us was a big guy and said he lived there and "do you know who I am?" Etc. We explained to the hotel owner on the phone that the man had threatened the female out of us with physical violence , that he had said to the male of us 'tell your bird to shut the fuck up before I hit her" or something words to that affect. The owner didn't care. The next day he called us to say we'd taken the key (by accident) but he didn't see if we were ok and we were not about to go back to potential violence over a key. The owner was unbelievably insensitive and we could've been actually physically attacked and he just left us. We wanted our money back as we did not stay the night but did not get it. Frankly we were glad to be safe but having to find and pay for a new hotel at 1am was not fun!
DO NOT GO TO THIS HOTEL!!

2025-09-30 via Nuitee
O
Oarussell couple gb
7
2025-09-30 via Nuitee
solo_traveller gb
3
Just about bearable
Pros:

it was warm. but not a hotel by any stretch of the imagination! this shouldn’t be listed.

Cons:

no reception very old and dark inside.

2025-09-20 via Nuitee
G
Georgia solo_traveller gb
3
Spend more to go somewhere else.
Pros:

The staff were super nice!

Cons:

The room wasn't ready when I arrived and even though I knew it would be a bit basic it was worse than I thought. Dirty glasses and make up on the bed sheets. The bed was also super uncomfortable. The place could be nice with a bit of effort!

2025-09-15 via Nuitee
S
Sinaron solo_traveller gb
7
2025-09-15 via Nuitee
P
Philip solo_traveller gb
7
2025-09-15 via Nuitee
T
Trevor solo_traveller gb
1
2025-09-14 via Nuitee
couple gb
6
2025-09-07 via Nuitee
S
Steven family_with_children gb
7
2025-09-01 via Nuitee
N
Ndidi couple gb
8
lovable area
Pros:

room was comfortable and clean

Cons:

actually the kitchen was small to manage

2025-08-31 via Nuitee
D
dafydd family_with_children gb
3
Low cost and not somewhere to take your family.
Pros:

Location was close to shops and easy to get from motorway.

Cons:

Rooms were very basic. No facilities in the ‘hotel’.

2025-08-30 via Nuitee
C
chevaux couple fr
6
Pros:

J'ai récemment séjourné à l'hôtel Bull and Bush à Kingston, Londres, pour deux nuits. L'emplacement est idéal, proche des transports en commun et des attractions locales. Les chambres sont simples mais propres, avec un lit confortable et une salle de bain fonctionnelle. Le personnel était accueillant et serviable. Globalement, un excellent rapport qualité-prix pour un séjour sans prétention, particulièrement adapté aux courts séjours et aux budgets limités. Je recommande pour les voyageurs à la recherche d'une option abordable.

Cons:

, l'hôtel était très bruyant, avec une lumière insuffisante dans les chambres. , et les murs fins entre les chambres adjacentes permettaient d'entendre clairement les gémissements intimes, les sons romantiques et même les cris d'orgasme des femmes des voisins. Le personnel était accueillant et serviable, mais globalement, ce n'est pas l'endroit idéal si vous cherchez la tranquillité. C'est une option abordable pour un court séjour à petit budget, mais je recommande de vérifier les avis sur le bruit avant de réserver.

2025-08-30 via Nuitee
G
Gildas couple gb
7
2025-08-30 via Nuitee
R
Rachel couple gb
1
Pros:

The room was shockingly flithy dirty it was so dirty it looked like it hadn't been clean for a very long time

2025-08-26 via Nuitee
B
Buta extended_group gb
1
Pros:

The location

Cons:

The bathroom was not clean. Some bad smell was coming up from the toilet going into the bedroom, dust everywhere I could never book it again.

2025-08-18 via Nuitee
couple gb
5
Pros:

In the shower room mould in corners…… one milk for two people evening and morning, rest not bad clean linen etc

Cons:

See last question

2025-08-14 via Nuitee
S
Sophie couple gb
6
2025-08-11 via Nuitee
F
Freddie solo_traveller gb
8
Clean, lovely, comfy room and a good price for the facilities.
Pros:

Clean, lovely, comfy room. Great price overall. Shops nearby and food all around.

Cons:

Strong smell of food coming from the staff room when I returned in the evening.

2025-08-05 via Nuitee
B
Birzhan couple gb
8
2025-08-03 via Nuitee
G
Gerry solo traveller gb
7
Good
2025-08-01 via Nuitee