Villa Vista, Mirissa by The Serendipity Collection

Nothing to complaint

Unfortunately, the room was not clean and had a serious insect problem. There were bed bugs, spiders, and many different types of insects throughout the room. This made our stay very uncomfortable, especially when trying to sleep.
As a result, we developed allergic reactions on our bodies. We even used insect spray ourselves, but it was not effective in eliminating all the insects. Overall, these were the worst two nights of sleep we had during our entire trip.

Not clean
Too many bugs
No privacy

Omdat de villa in een stuk naruur is gelegen zijn er best wat insecten in het buiten gedeelte van de villa, en het zwembad van de kleine villa kon wat schoner. Verder top

Maybe floors cleaned more in the main areas

In the smaller villa It would be great to have a bigger fridge, so we can store more cold water.

Nothing

The property was not cleaned properly, furniture were falling apart, the swimming pool was dirty. We had booked for 2 nights and we ended staying for one night only. We left the second day. I would never recommend anyone to stay at villa vista. It is badly maintained and our stay was not enjoyable at all. A complete rip off taking into account the price we paid for 2 nights.

When looking for a hotel to celebrate Valentine’s Day, the photographs from Mirrissa Villa Vista were very impressive. For a special day, spending $250 on a room for one night was supposed to be a treat.

However, we left feeling misled and extorted.
The room had not been maintained well. There was a one minute supply of hot water, the shower handle was broken and there was a large cockroach scuttling around the bathroom.

As a warning to potential customers they should know that there is no restaurant or even a reception. The beautiful views of the ocean can’t be seen from the one bedroom villa.

If you’re planning to eat while there then you need to provide the staff with cash for groceries and tell them what you want for dinner. We gave them $70 and asked for lobster with a salad, garlic butter sauce and some homemade chips.
We got two jumbo prawns, some watermelon with a leaf of lettuce and a cold pot of dry bland mashed potato. Clearly the chef had never heard of a salad before.

Nonetheless we endeavoured to enjoy our stay despite a feeling of being ripped off.

In the morning, after conversing, we decided we would talk to the manager about our complaints. We said to him that we didn’t feel it was worth $250. He told us that it was nothing to do with him and asked us to contact the sales team in Colombo. We messaged them our complaints and said we thought $150 would be a more reasonable price.

We said we would be happy to pay full price but we will be leaving a bad review. Their response was to accuse us of threatening them. This seemed very passive aggressive and unsettling. So we paid the full price and left feeling bitterly disappointed.

Later that day we got a call from the manager saying we had underpaid him by $14 which was utterly baffling and insulting. He had counted the money in front of us at the time and said it was all good before we left.

these are the only things that need to improve and I believe it is easily can be done:
-although the staff are very nice and helpful, they need a bit more training to enhance their hospitality skills
-need to keep more attention on the pool cleanliness ( I don’t blame them as you will get the feel that you are in the middle of the jungle :) so it is normal to see many insects in the pool)
-Need to isolate the kitchen from the main room corridor to prevent the cooking smell to get in to the main room