Complex Koko Hills

Hotels
8.5 (667 reviews)
4, Malina Str. , Sapareva Banya , bg

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good food
Friendly service
Cons:
Strong frying smell
Beds need some improvement

Categories

Cleanliness
7.89
Noted cleanliness but some concerns with odors in the restaurant area.
Service
8.86
Positive remarks about kind and attentive staff.
Location
8.9
Great location with ample parking and a peaceful atmosphere.
Room Quality
8.35
Rooms were comfortable, but some beds need new mattresses.
Amenities
8.38
Spa and salt room appreciated; some minor comments on condensation.
Value for Money
8.34
Good value for the price, but some mentioned portions were small.
Food and Beverage
8.89
Food was fresh, delicious, and positively received.
Overall Experience
8.36
Overall, a very pleasant experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:04

Property Description

Luxurious Spa Centre: Complex Koko Hills offers a rejuvenating spa experience for guests, with options ranging from spa baths to salt room therapy.

Elegant Rooms: The rooms are elegantly designed and equipped with modern amenities, including flat-screen TVs, private bathrooms, and comfortable seating areas.

Outdoor Activities: Guests can explore the beautiful surroundings through activities like cycling and horse riding, with bike hire services available on-site.

Experience relaxation and adventure at Complex Koko Hills. Book now to indulge in a memorable stay!

Important information:

Please note that the half board offer does not include alcohol.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 667 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
V
VALI - IRINEL • extended_group • ro
7
A fost conform asteptarilor
Pros:

OK

Cons:

Lipsa loc de parcare

2026-08-25 • via Nuitee
N
Nataliya • solo_traveller • gb
8
Pros:

Чисто,приятно със закрит басейн.Любезен персонал.

Cons:

Еднообразна храна и много малко скара.

2026-08-25 • via Nuitee
G
Georgi Georgiev • solo_traveller • bg
7
Pros:

Тихо място с отзивчив персонал. Наличие на солна стая и басейн. Разнообразна и вкусна храна.

Cons:

Може да се помисли за поставяне на комарници на прозорците.

2026-08-22 • via Nuitee
Юлия • solo_traveller • bg
9
2026-08-20 • via Nuitee
T
Tali • family_with_children • il
9
Great visit, we would be glad to come again
Pros:

It is a small Family hotel, the stuff was super friendly, very clean rooms. the pool was excellent. The food was lovely.
Nice quiet place perfect for families

Cons:

There was no soap in the toilet at the first flour of the rook. It is not very convenient to come up to the second flour for hand wash.
Smoking aria was very close to the pool so sometimes there was some smell at the pool. Not too strong but it coule be better to put the smoking aria in other place.

2026-08-19 • via Nuitee
V
Vladislav • family_with_children • bg
7
2026-08-18 • via Nuitee
Симона • extended_group • bg
3
2026-08-18 • via Nuitee
F
FANNY • family_with_children • fr
6
Pros:

La demi pension
Le repas était de qualité
Propositions différentes les deux soirs de suite
La proximité pour faire la randonnée des 7 lacs

La piscine

Cons:

La maisonnette avait une belle superficie mais les chambres et la salle de bain étaient reparties à l’étage, nous avons donc été à l’étroit

aucune utilité le salon en bas

Le rapport qualité prix est très mauvais (en comparaison à d’autre hôtel dans la région)

L’hôtel est réparti sur une grande maison et tout se passe en sous-sol, les repas, le petit déjeuner.
Tout est assez sombre

2026-08-18 • via Nuitee
I
isabelle • solo_traveller • fr
3
A éviter
Pros:

La vue de la chambre.

Cons:

Tout le reste. Inconfortable (3eme adulte lit dans un fauteuil sans matelas inconfortable), l' accès au second étage, la qualité du petit déjeuner le 1 er jour ainsi que le choix sur le repas du 1 er soir, l' absence d'amabilité des propriétaires et l'impression de déranger, loin du centre ville.
Nous mettons rarement des avis négatifs mais nous avons été extrêmement déçus par cet établissement.

2026-08-16 • via Nuitee
Y
Yann • couple • fr
7
2026-08-15 • via Nuitee
ΧΑΡΑΛΑΜΠΟΣ • solo_traveller • cy
9
Pros:

Δωμάτιο φιλοξενία τοποθεσια ησυχία

2026-08-15 • via Nuitee
A
Asya • couple • bg
10
Pros:

Страхотна вечеря. Чисти стаи. Невероятен басейн.

2026-08-13 • via Nuitee
V
vadimsch • solo_traveller • il
10
Pros:

Всё

Cons:

Ничего

2026-08-11 • via Nuitee
C
Celia • solo_traveller • es
4
Pros:

En su momento debió ser un lugar con encanto y con habitaciones amplias. La piscina y la sauna.

Cons:

Le falta mantenimiento, por ejemplo, en el baño había permanentemente un charco de agua, solo funcionaba una de las luces de la lámpara de la habitación.
En la piscina era imposible hallar la tranquilidad, niños jugando en el agua a la pelota, salpicándolo todo, gritando...no pueden venderlo como un spa.
Resulta difícil entenderse con el personal del restaurante, no saben inglés. Poco personal, esto provocó que en el desayuno no hubiera ni pan ni huevos ni pudiéramos pedir café durante in buen rato.
La limpieza tampoco era el fuerte

2026-08-11 • via Nuitee
Стефани • extended_group • bg
9
2026-08-11 • via Nuitee
S
Simeonov • solo_traveller • bg
3
2026-08-10 • via Nuitee
C
Caftori • family_with_children • il
7
Pros:

יחסית למחיר החסר ממש בסדר, במקום יפה. כלל ארוחת ערב ובוקר שהיו מוצלחות ושוות את המחיר

Cons:

הצוות היה מאוד לא נעים, לא מדבר אנגלית, עשה פרצופים, לא היה זמין ונוכח.

2026-08-10 • via Nuitee
M
Milena • solo_traveller • bg
7
2026-08-07 • via Nuitee
K
Kristiyan Kirilov 1914 • solo_traveller • bg
10
2026-08-06 • via Nuitee
M
Maria • solo_traveller • es
3
Pros:

Hay que decir en su favor que tiene buena ubicación y que nos dieron las habitaciones antes de la hora.

Cons:

Las habitaciones y baños necesitan una reforma, junto con el mobiliario.
El desayuno y la cena son escasos.

2026-08-06 • via Nuitee