Greystone Lodge on the River

Hotels
8.8 (6398 reviews)
559 Parkway , Gatlinburg , US
+1 (800) 451-9202
[email protected]

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Free
Children allowed

Facilities

Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location / walkable to attractions
Friendly, helpful staff
Clean rooms and grounds
Free breakfast included
On-site parking / close-to-room parking
Balcony/river views
Laundry and pool available
Cons:
Limited/repetitive breakfast selection
Ants reported in garbage can (isolated incident)
Squeaky or hard mattresses
Noise from ice machine / laundry / entry doors near some rooms
Cramped breakfast / dining area
Shower accessibility / awkward elevated shower on one floor

Categories

Cleanliness
9
Multiple reviews repeatedly mention very clean rooms and grounds; one isolated incident of ants in a garbage can noted but overall strong cleanliness feedback.
Service
9.3
Staff repeatedly described as friendly, helpful and excellent (front desk/reception helped with problems and room changes), driving a very positive service impression.
Location
9.6
Overwhelmingly praised for being within walking distance to attractions, great river/balcony views and convenient parking; location is a standout strength across reviews.
Room Quality
8.1
Rooms are described as clean and comfortable with balconies and close parking, but issues reported include squeaky or hard mattresses, noise near ice/wash machines and occasional layout/access concerns.
Amenities
8.6
Amenities like free breakfast, parking, laundry and a pool are mentioned positively; some limitations noted (cramped breakfast room, basic disposable items in dining area).
Value for Money
8.7
Good value is implied by included breakfast, parking and location convenience; generally guests felt the stay served them well though a few cited mattress comfort as a downside.
Food and Beverage
7.5
Breakfast is consistently available and serviceable but several guests called it limited/repetitive, requested more selection (meat/fruit) and one noted issues with dining-room crowding and utensils.
Overall Experience
9.6
The aggregate guest sentiment is very positive (enjoyable stays, seeing wildlife, balcony views, helpful staff); a small number of negatives did not outweigh the generally excellent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Greystone Lodge on the River in Gatlinburg offers family rooms with balconies, private bathrooms, and river views. Guests can enjoy a fitness centre, sun terrace, seasonal outdoor swimming pool, and outdoor fireplace. A continental, American, or buffet breakfast is served daily, featuring fresh pastries, fruits, and juices. Located a 2-minute walk from Ripley's Aquarium of the Smokies and near attractions such as Anakeesta and Gatlinburg Space Needle.

Important information:

Greystone Lodge on the River guarantees one parking spot per room. No trailers, campers, or RVs are permitted. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.8
Based on 6398 reviews
Cleanliness: 9
Service: 9.3
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 7.5
Overall Experience: 9.6
J
James • solo_traveller • us
10
2026-11-07 • via Nuitee
B
Brad • family_with_children • us
10
Pros:

Comfortable beds, very clean & good location

Cons:

Price is a little higher than I usually spend on hotels

2026-11-07 • via Nuitee
P
Pam • family_with_children • us
10
Pros:

We've been staying many years here. Great walking to nearby shops and restaurants. Very cozy, great staff.

2026-11-07 • via Nuitee
Y
Yael • family_with_children • il
6
2026-11-06 • via Nuitee
W
Wei • couple • us
10
2026-11-06 • via Nuitee
E
Emmett • couple • us
9
Pros:

Great office team. We will stay again an again.

2026-11-02 • via Nuitee
K
karen • couple • us
10
Go to gatlinburg every year. Will definitely stay here again.
Pros:

This place for exceeded our expectations and was convenient to everything

Cons:

It was all good

2026-11-02 • via Nuitee
E
Edward • couple • us
10
Great place to stay in Gatlinburg
Pros:

Location and value

Cons:

Nothing

2026-11-02 • via Nuitee
G
Greg • couple • us
10
Pros:

Cleanliness, staff very friendly

2026-10-31 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

Everything and everone there is amazing

2026-10-31 • via Nuitee
A
Arturo • family_with_children • ar
9
Pros:

Ubicacion

Cons:

Desayuno

2026-10-30 • via Nuitee
T
Travis • couple • us
9
The staff was excellent.
Pros:

Needed some type of meat on the breakfast.

Cons:

The breakfast.

2026-10-30 • via Nuitee
S
Shannon • couple • us
10
2026-10-30 • via Nuitee
S
Steven • family_with_children • us
9
2026-10-28 • via Nuitee
J
Jeffrey • couple • us
9
2026-10-27 • via Nuitee
R
Rhonda • couple • us
10
2026-10-26 • via Nuitee
A
Alice • couple • us
10
2026-10-26 • via Nuitee
L
Louis • family_with_children • us
9
Pros:

Great location you can walk to everything.

2026-10-26 • via Nuitee
A
Abmer • family_with_children • us
7
Pros:

Location and staff was very good.

Cons:

The beds were very squeky. Metal boxsprings?

2026-10-26 • via Nuitee
S
Sandra • couple • us
9
2026-10-25 • via Nuitee