Greystone Lodge on the River

Hotels
8.9 (6137 reviews)
559 Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean rooms
Cons:
Outdated rooms
Breakfast could improve
Noisy amenities

Categories

Cleanliness
8.65
Generally clean rooms mentioned in reviews, but some issues noted.
Service
9.45
Numerous mentions of friendly and helpful staff.
Location
9.45
Consistently praised for its convenience and proximity to attractions.
Room Quality
8.45
Some reviews complain about outdated decor and uncomfortable beds.
Amenities
8.95
General mentions of good amenities, though some reviews noted specific issues.
Value for Money
8.95
Mixed sentiment; some felt it was overpriced during the holiday period.
Food and Beverage
7.95
Reviews indicate breakfast options could be improved.
Overall Experience
9.35
Overall satisfaction expressed despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:27

Property Description

Scenic Riverside Accommodation
Nestled in Gatlinburg, just steps away from Ripley's Aquarium of the Smokies, Greystone Lodge on the River is a picturesque retreat offering a seasonal outdoor pool, complimentary parking, and a well-equipped fitness center.

Convenient Amenities
Guests can enjoy the convenience of a 24-hour front desk, a business center, and complimentary high-speed WiFi throughout the property. The non-smoking rooms feature cozy beds, flat-screen TVs, and refreshing air conditioning, with some rooms boasting a relaxing seating area for added comfort.

Nearby Attractions
Explore nearby entertainment options such as The Grand Majestic Theater and Country Tonite Theatre, both within a short drive from the lodge. For travelers, the McGhee Tyson Airport is conveniently located just 69 km away.

Ready to experience a tranquil riverside getaway? Book your stay at Greystone Lodge on the River today!

Important information:

Greystone Lodge on the River guarantees one parking spot per room. No trailers, campers, or RVs are permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 15, 2025 until Wed, Apr 15, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 6137 reviews
Cleanliness: 8.65
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 7.95
Overall Experience: 9.35
B
Bailey • family_with_children • us
10
Great location, comfortable rooms, would stay again!
Pros:

The location of this property is great! It’s right next to the aquarium and the strip, close to shopping and restaurants. The rooms are clean and the beds are comfortable. There’s vending and ice machines on all the floors. Parking for us was super convenient in the deck, the rooms are right inside. Our room looked over the river and it was very nice to sit on the balcony.

Cons:

The only thing I can think of is the loud music from Margaritaville next door, but it was only during the day and they turn it off in the evening.

2026-01-24 • via Nuitee
C
Cathy • family_with_children • us
10
2026-01-20 • via Nuitee
M
Megan • family_with_children • us
10
We had a great stay and will keep stay here again!
Pros:

The location of the Greystone Lodge was perfect. We were able to walk the main strip and navigate everything very easily. We arrived very early in town and the staff was able to provide a parking pass so we could go check out the town. We were able to get a room with a balcony over the river. It was very peaceful and relaxing sitting and listening to the water. The beds were comfortable and the room was clean.
Not sure if this is good or bad, we wanted to see a bear while visiting, although we did not see a bear in town near the lodge, we did have evidence that a bear put two muddy paws on the windows look in. My daughter dropped some crackers on the floor, which might have attracted him.

Cons:

This is not a make it or break it for me but the shower water did not get very hot.

2026-01-20 • via Nuitee
A
Anne • extended_group • us
4
Won’t stay there again
Pros:

Location

Cons:

Room was very small with only 1 chair. There were 2 people in the room

2026-01-20 • via Nuitee
D
Douglas • family_with_children • us
10
Had a great time can’t wait to come back.
Pros:

It was a great location.

Cons:

Breakfast could have had more options such as bacon or sausage.

2026-01-20 • via Nuitee
T
Trey • extended_group • us
9
I had an overall great experience, staff were kind, breakfast was good and location was great!
Pros:

Staff were incredibly kind! Breakfast was good. Location was excellent. Pool was refreshing, good temperature, towels provided. Shower pressure and temp were good.

Cons:

Bed springs were felt during sleep. Room had a musky smell from A/C and age.

2026-01-19 • via Nuitee
K
Knowles • couple • us
10
Wonderful
Pros:

Being within walking distance of parkway and all attractions and shopping and food

Cons:

Hotel needs a better breakfast selection. Add a precooked bacon, sausages, pancake

2026-01-19 • via Nuitee
K
Katherine • couple • us
9
I would recommend staying at this property.
Pros:

Our room was very comfortable and so was the bed. One of the beds made a weird noise and they fixed it right away. The front desk was very helpful. The property is well taken care of and the location was great for being able to walk everywhere.

Cons:

The only complaint was the breakfast. There weren’t many choices and it was very disappointing.

2026-01-19 • via Nuitee
A
Alastair • solo_traveller • gb
7
Good location but slightly average hotel
Pros:

Good location

Cons:

A bit noisy

2026-01-19 • via Nuitee
B
Brooke • couple • us
7
2026-01-19 • via Nuitee
R
Ronald • extended_group • us
9
We will be staying here again and recommended this hotel to our family and friends!
Pros:

Beautiful view, perfect location! Staff was truly kind and seemed to really appreciate our business which is rare to find now-a-days. We came in 2023 and stayed at another location and they were not nearly as kind! We are now sold on this hotel every time we visit!

Cons:

Didn't have hot water one morning but issue was resolved QUICKLY! This is not against the hotel but guests throw trash over the balcony and contaminate the land and beautiful view the hotel offers!

2026-01-19 • via Nuitee
M
Marcus • couple • us
9
Overall the room was nice, view of river was perfect and we enjoyed it very much.
Pros:

Every thing was very nice and clean. Staff were also very friendly.

Cons:

Other than the tub drain not sealing good so that bath water would stay in the tub it was a great stay.

2026-01-19 • via Nuitee
M
Maria • family_with_children • us
7
The location is phenomenal!! The best, truly. So much within walking distance. The river view!
Pros:

Your daily break fast is definitely a plus. Great selections and availability every day. Sitting area was pleasant and everything was very clean! Thanks!

Cons:

1. The room lighting, despite several lamps, was dim. Part of the reason is the type of bulb light, which is grayish, giving the room an overall grayish hue. The lampshades further darken the available light.
2. Bathtub has no grab bar or anything else to hold on to, entering or exiting. Even 1 grab bar would be helpful...and safer, for any age.

2026-01-19 • via Nuitee
A
Andrea • couple • us
4
Good for convenience of access to places in Gatlinburg, bad for musty outdated rooms
Pros:

We liked how close the hotel is to downtown Gatlinburg. Easy walking distance to most of the places we wanted to go during our stay. The only time we drove was to go into Pigeon Forge for an hour or two. It's also just across the road from Ripley's Aquarium so that was nice.

Cons:

The rooms look like they haven't been updated in quite some time. A lot of the furniture is scuffed up. The biggest issue was how musty our room and the hallways and etc smelled. This is the second time we stayed here, and while we stay for walking/ convenience, we really do not like how musty and damp the hotel is. The bathroom fan barely works (we have experienced this both times in the last 3 years) which doesn't help with the moisture. Also the lighting in the room we stayed in was very minimal.

2026-01-19 • via Nuitee
V
Valeria • extended_group • us
10
2026-01-19 • via Nuitee
X
Xinhe • extended_group • us
1
Cons:

Terrible Experience – Bugs, Bad Milk, and Rude Staff!

My stay at this hotel was an absolute nightmare! First, there were bugs in the room, totally unacceptable for the price I paid. Then, the breakfast milk was spoiled, which gave me serious diarrhea and completely ruined my trip. My friend, who drank less than me, had to run to the bathroom twice that morning.

When I complained, the staff responded in the rudest way possible, saying, "We check the milk every day, that’s not possible," in a haughty and dismissive tone. No apology, no concern, just denial.

Zero accountability, terrible hygiene, and awful customer service. Do not stay here unless you want food poisoning and disrespectful treatment.

2026-01-19 • via Nuitee
K
Kathy • family_with_children • us
8
Overall, it was a great vacation. It was nice to come back to a clean room at the end of the day.
Pros:

Great location close to everything, yet set back with a creek running by our balcony/patio. The breakfast was good and there were some healthy items to choose from. The mattresses were very comfortable. The staff was very helpful and knowledgeable about the area. The cleaning staff did a great job as well.

Cons:

The air conditioner blows right on the bed closest to it and there is no way to change the vent to a different angle.

2026-01-19 • via Nuitee
S
Sammy • couple • us
9
2026-01-19 • via Nuitee
R
RICHARD • couple • us
10
2026-01-19 • via Nuitee
P
Philip • couple • us
10
2026-01-19 • via Nuitee