Greystone Lodge on the River

Hotels
8.8 (6325 reviews)
559 Parkway , Gatlinburg , US
+1 (800) 451-9202
[email protected]

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Free
Children allowed

Facilities

Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent central location / walking distance to attractions
Clean rooms reported by many guests
Friendly, helpful staff
Free breakfast included
Balcony/river views and wildlife sightings
Convenient parking and easy room access
On-site amenities: pool and laundry
Close to downtown and trolley
Cons:
Breakfast repetitive / limited selection
Occasional cleanliness issue (ant report)
Some rooms feel dated / need updating
Reports of hard mattresses for some guests
Breakfast area can be cramped
Parking can be crowded at times

Categories

Cleanliness
8.5
Rooms are reported as generally clean across many reviews, though one guest reported a notable ant problem in a garbage can which lowered this score slightly.
Service
9.3
Staff are repeatedly described as friendly, helpful and responsive (assisting with car trouble, accommodating room changes); one review mentioned a lack of empathy in a specific incident, but overall sentiment is very positive.
Location
9.7
Overwhelmingly positive — frequently cited as an ideal, central location within walking distance to attractions, with many guests praising river/balcony views and easy access to downtown.
Room Quality
8.4
Rooms are generally comfortable and clean with convenient parking access, though a number of guests noted hard mattresses, some need for updates, and at least one accessibility-related shower/step issue.
Amenities
8.8
Good set of amenities cited (free breakfast, pool, laundry, parking, balcony views); breakfast service and seating can feel limited or cramped for some guests.
Value for Money
8.6
Many guests feel they get good value due to location and included breakfast; a few guests were disappointed by outdated appearance or deceptive creek-view photos, which slightly reduced perceived value.
Food and Beverage
8
Breakfast is consistently noted as included and convenient, but several guests described it as repetitive or limited in selection (bland/powered eggs, same items daily). Some comments also mention food being good.
Overall Experience
9.1
Majority of reviews describe an enjoyable stay, wildlife/view highlights, and willingness to return; a handful of negative points (ants, dated rooms, breakfast limitations) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-15 06:12

Property Description

Greystone Lodge on the River in Gatlinburg offers family rooms with balconies, private bathrooms, and river views. Guests can enjoy a fitness centre, sun terrace, seasonal outdoor swimming pool, and outdoor fireplace. A continental, American, or buffet breakfast is served daily, featuring fresh pastries, fruits, and juices. Located a 2-minute walk from Ripley's Aquarium of the Smokies and near attractions such as Anakeesta and Gatlinburg Space Needle.

Important information:

Greystone Lodge on the River guarantees one parking spot per room. No trailers, campers, or RVs are permitted. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.8
Based on 6325 reviews
Cleanliness: 8.5
Service: 9.3
Location: 9.7
Room Quality: 8.4
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 9.1
S
Stephen • couple • gb
8
Overall it was a good place to stay in Gatlinburg
Pros:

Location was good - friendly staff - access to rooms from parking lot

Cons:

Breakfast room cramped.

2026-09-19 • via Nuitee
C
Cary • couple • us
9
2026-09-14 • via Nuitee
T
Tonye Brown Adams • solo_traveller • us
10
Pros:

The location and staff was great the facility was clean and very nice comfortable beds etc

Cons:

No dislikes really

2026-09-14 • via Nuitee
A
Alex • couple • us
10
2026-09-14 • via Nuitee
D
Daniel • family_with_children • us
9
2026-09-13 • via Nuitee
D
Dana • couple • us
10
loved seeing the Bears!!
Pros:

breakfast was blah, same thing every day. powered eggs, sausage gravy and biscuits.

2026-09-12 • via Nuitee
D
Drusilla • couple • us
10
We were able to enjoy all the things we went for without even driving around. It was a very enjoyable stay.
Pros:

Close to everything. Comfortable and clean. Breakfast included. Friendly staff. Asked for a different room higher up and they found one for us.

Cons:

Nothing. It was all great!

2026-09-11 • via Nuitee
C
Cherie • couple • us
10
2026-09-10 • via Nuitee
H
Hope • couple • us
7
2026-09-10 • via Nuitee
D
Doug • solo_traveller • us
9
Pros:

Solid breakfast each morning. Close to the southern end of the city, but a long walk to the other end. Front desk staff were friendly and helpful.

Cons:

On 3rd floor and only way to walk to/from was to either come from garage (not safe) or walk down outside steps. No ADA available. Shower was difficult to fetch in/out of due to it being oddly elevated.

2026-09-09 • via Nuitee
T
Tammy • couple • us
10
Pros:

Very convenient for walking to where I needed to go

Cons:

N/A

2026-09-08 • via Nuitee
N
Nicole • couple • us
8
Pros:

Location is excellent

2026-09-06 • via Nuitee
J
Joni • couple • us
9
Pros:

Clean and comfortable

Cons:

Doors closing sounds a little like slaming early in the am with people going for breakfast/checking out. Music till 10 at Margaritaville

2026-09-05 • via Nuitee
C
Clark • couple • us
10
Great location and view of the river from our balcony
Pros:

Great location and view of the river from our balcony

Cons:

Great location of view of the river

2026-09-03 • via Nuitee
J
Jian • couple • us
10
2026-09-03 • via Nuitee
V
Victoria Knecht • solo_traveller • us
8
2026-09-02 • via Nuitee
M
Matallana • solo_traveller • co
5
Pros:

La ubicación

Cons:

La atención del personal, poca empatia ante la situación de encuentro con Osos en el hotel.

2026-09-02 • via Nuitee
C
Carroll-Dailey • couple • us
5
2026-09-02 • via Nuitee
M
Maryam • solo_traveller • om
10
Pros:

The view with the running lake and we saw some geese, a mama duck with her ducklings and a badger stopped by to say hi. Truly magical. I will stay here again.

Cons:

Nothing. All was amazing.

2026-09-01 • via Nuitee
A
Arthur • couple • us
10
2026-08-30 • via Nuitee