Rosario Village

Do not book here.

The property itself feels largely abandoned, with closed amenities and no on-site staff. This was not disclosed before booking.

Customer service is handled remotely (appears offshore), and while they acknowledged the issue by phone and mentioned a possible partial refund, they then stopped responding entirely. We were told to “wait to hear back from management,” which felt like a delay tactic until the stay was complete.

Once that happened, communication ended.

The unit we received was not what was advertised — listing photos showed a bright space with a vaulted ceiling and large windows, but the actual unit was structurally different with low ceilings and little natural light.

This was a clear case of misrepresentation followed by bad-faith handling. Learn from our experience and book elsewhere.

The first few times I stayed at “Rosario Resort”, the room was nice and the water view was exceptional. The balcony sat just over the water. The room was also large and fully equipped.
This is not the case today. I blame myself for not calling “Rosario Village” and specifically requesting the room I had previously. Somehow I got roped into an Expedia “deal” online. Lesson learned.
Also, now that the “village” is under new ownership, it seems as though the quality of the facility has deteriorated. Why are there stains on the carpet as if someone was murdered and the body was dragged across the carpet? Even in my younger days at Motel 6, I had never seen carpet this bad.
My other gripe is that the mansion was supposed to be reopened in the summer of 2025. Summer has come and gone. So now I am paying for a peekaboo water view that I believed was going to be the “stunning” water view, filthy carpets, and I don’t even have access to the amenities such as the spa, the pool, or the restaurant.
Suffice it to say I will be staying somewhere else next time.

The pictures are deceiving. The Main building and pool were closed. I thought I was staying in the "resort." Turns out the Rosario Resort consists of 1 building of hotel rooms. There is no one on property to check you in. It is self check in on your phone. Although I had no problems with my stay, I felt deceived and slightly nervous as a female solo traveler. It felt isolated and I expected a "Resort."

Our stay here was not as expected. After reading about this hotel online, I followed tips and chose what others had said was a great room (1316) and it did not disappoint in its main feature: stunning views right over the water. It had a beautiful private deck (that has seen better days, but still nice) and a gas fireplace. However, I was unprepared for the level of neglect that seems to have taken over. There were small things: no caffeinated beverages of any kind in the room (only decaf coffee); no tissues; the fireplace didn't work; the TV didn't work; there was one bathrobe instead of two for a king suite. All of these were minor in themselves, but made significantly worse by the big thing: there is no lobby, and no one on duty to speak with. Instead everything is done via a text chatbot. It's true that several hours after I noted the absence of coffee, some arrived, which was good because there was literally nowhere else for miles that I could have gotten a cup of coffee or tea or anything at all to eat or drink. The restaurant was closed, and there is no open common space whatsoever. When the chatbot asked about my stay and I mentioned some of the issues, it assured me that this would "never happen again." This response was a) cold comfort when what I wanted was to have someone come help -- but again, no one on site to do so -- and b) unlikely to reassure me because (again) there was no one to address any of these issues. So I fully expect that nothing has been done about the fireplace or the TV. All of this said, it was a beautiful place to stay. But so poorly managed, and so utterly neglected, that I won't be going back and I cannot recommend that anyone else go, unless you come prepared with all of the food and drink for your stay, and with the knowledge that if something is broken or missing, you will do without. Then you can decide whether or not the price is worth it.

The Rosario Resort seems to have fallen on hard times. While we liked the seaside setting and the cute little boat marina, the rest of the facilities looked abandoned or neglected. The two-story building we stayed in was well maintained, but we hardly saw anyone (other guests or staff) during our 2 night stay. We also discovered that the museum and restaurant are closed for renovations. Again, nothing unpleasant if you like secluded places but the whole thing had kind of weird vibe.

Go somewhere else! It is far removed from areas with shops and restaurants and the only cafe around was closed the entire time we were there. We were shocked when we opened the door to our room - stains on the carpet and bed coverings, the latch to the sliding bathroom door was bent and hanging on by one screw making it very difficult to slide the door, sooo much dust behind the TV, shower curtain was not long enough to cover the opening so water went on the floor... A woman in the room next to our said they had no towels and could not reach anyone. We received texts asking out the room and stay to which we listed the above, for which an auto reply was sent in response. On the second day I saw a woman with a cleaning cart coming out of a room full of towels and asked about getting more towels, but she never responded and just stared at me blankly.

What a surreal experience. We arrived at Rosario. No front desk. No map. No one around. We called the information number and were connected to someone who hadn’t seemed to have ever been on the property. We were given rough directions to our building and a code to open up our door. We had to call a couple of times to finally get into the room. Once in, it was clear that there were many things that suffered from not having a manager routinely inspect the premises. (Broken curtain rods, stained carpets). The room was right on the water and Rosario has outstanding potential. Though with no restaurant, no pool, no amenities it’s a strange virtual hotel stay.

We read reviews after we booked but hoped we'd be okay because we booked a Bayview room. We are on the first level in room 1300. The Bay can be seen if we go outside and peek through the weeds. We have zero privacy on the patio and in the room. The coffee supplier failed to deliver anything but decaf and the restaurant on the grounds is closed today and tomorrow. This place is a complete disappointment.

Miss the mansion. Also, key code did not work and we had to borrow another visitor's phone to contact office for a new code. They need management there. There were a few minor repairs needed in the bathroom; I took care of the squeaky hinges and tightened the toilet seat. Left the tub trim and TP holder for them.

We booked our stay in April 2025 for late August 2025 and the website said that the Mansion would be open in the summer. It was not and there is only one restaurant in the Marina (it is fabulous and not associated with the hotel). There was no food on Tuesday and Wednesday other than a snack bar at the Marina because that restaurant was closed and the Mansion is shuttered. Our check in was contactless but when we arrived our room was HOT and there was only Decaf coffee because they had "run out" of regular coffee! There was no AC, there were other guests on the same patio (no dividers) who were smoking and making noise late into the night. Although the room was big, it was tired and the carpet dirty, the shower drain was plugged, and I can only say that the King size bed was a King size. There was no room service on our second day and housekeeping came into the room when we were out to eat on the morning we were checking out and cleaned our room BEFORE checkout time! We came back to our room having the door wide open. Oh and the safe is not bolted to anything. For the money, this was so not worth it and we would not stay again.

stains on carpet, food crumbs on carpet, microwave oven not cleaned

The main mansion is being renovated and doesn’t look that great. The carpet in the room was so stained, it was yucky and no screen on the slider so we couldn’t leave it open and it was quite hot/stuffy inside the room and no a/c, but I did find two fans in the closet. Staff were very responsive via text and code got us into the room easily. Restaurant walking distance was great!!!

Beautiful ocean landscape, private, clean, and spacious inside. However, I had no where to sleep and there was NO STAFF ON SITE to resolve my ESSENTIAL needs problem. I booked the "honeymoon suite" via AirBnB for 3 guests per the listing as I was "treating my parents on a trip" from the original booking. Around 8:30PM, noticed no linen anywhere in the room for the pullout couch. Used room phone to attempt to contact both the "front desk" and "after hours manager" with no answer(just rang). Messaged the host via AirBnB in which they responded saying, "housekeeping left for the day and linen cannot be delivered until the AM." This wouldn't work as where was I supposed to sleep and we were only staying 1 night. Despite long waited messages, there was no solution by 10:30PM because "bedding was provided for the bed, which is their standard setup" despite transparency of 3 guests from the start(parents and 1 adult child). Not to mention house keeping was there at check-in time finishing up (they may have forgot to restock). The host refused to resolve this over text despite known minimal phone service in the area and they could not call into the room phone? For resolution, the host waited until I had service after checkout to talk offering unfair compensation for forcing me to sleep upright in a chair due to no linen for the pullout couch. Luckily, I booked through AirBnB who I reached out to about the issue and easily refunded 33% of the price and resolved the issue.

Nice but the staff and others seemed disconnected.. maybe lack of leadership?
Food was quite good with a cordial wait staff. Salmon was 4 stars.

The area is nice and convenient to many things we wanted to do. The room was clean, but the floor had many stains. The room itself was dated and needs updating. Stayed two nights and only received wash clothes for one night. Missed not having any tissues in the room.

Great stay nice room view all good.

We feel scammed. This is not as advertised. The website is not a good representation of what it looks like. The carpet is really dirty. The pool is empty. The mansion is closed.
The view from the room is gorgeous.

This more of a motel than a resort. They use a “virtual front desk” which is completely useless due to lack of cell signal in the area.

Overall, medium quality and the customer service poor.

I wouldn’t go back.