Ultra Modern Room

It turned out to be an apartment with individual rooms rented to different guests, which I hadn’t fully understood when booking. Check-in was available only until 10 pm and the instructions beforehand were not very clear. You need to meet the host in person and leave a deposit, and in my case we had to go out to find a cash machine as there was no option to pay by card.

I also want to say I booked in a hurry, so part of the confusion was mine. Still, the arrival felt a bit stressful after a long journey.
I would have never gone to a place with those conditions. I needed freedom and easygoing access.
If you arrive after 10 pm you need to pay £10 extra.

On the day I needed to check in, I received a call asking for proof of identity (this is no problem, but you need to take a photo and send it to a private phone), the ID on the front and back has the name, birthday and various private information, and the funny thing is that the conversation record on the booking website keeps reminding me not to provide private information. That night I was already on the street outside the target building, but I was told that (over the phone call) I had to send it to the phone without checking my ID in person, and finally I gave up communicating in the super cold night wind and booked another hotel. I paid for the room and didn't get the keys, got a headache (physical)

The room was very small, extremely dirty, and very dusty, with a strong unpleasant smell. The bedding did not feel fresh or properly cleaned.
A £100 cash deposit was taken at check-in and was not fully returned. After checkout, the host deducted money using fees that were never clearly explained or agreed to in advance, which only appeared after the stay ended.
We were also wrongly accused of smoking in the room, which is completely untrue. Anyone who smoked exited the building to do so, and no evidence was provided.
The person who showed us the room was rude, unprofessional, and condescending, and raised his voice, which made the interaction uncomfortable.
By the end of the stay, it appeared that scenarios and charges were being created after the fact to justify keeping part of the deposit. In total, £50 was kept, despite no damage to the room.

Oczekuję zwrotu pieniędzy gdyż nie udostępniono mi usługi

Booking.com if you are a reputable company, get these greedy people off your platform. How can you take a £50 deposit because i brought a make up artist in to do my makeup! ???? This has been the worst experience of my life!!!!

Nothing bad to say!

The heaters didn’t go on it was cold and the water didn’t have hot water we were told it’s going to be repaired but in the morning there shower was still cold

This property denied me entry, gave misleading information, handled my personal details through insecure methods, and showed a pattern of unprofessional behaviour echoed by many other guests, making it a place no one should ever book.

Kept in the dark on certain informations.

It was not an hotel.i stood outside the building making calls to gain access and at tge end i left to get a proper hotel to stay. I paid £63 and tried to get my money back even when i paid for insurance, but all did not work. And till now i did not get my money. Even you boooking.com did not help. I just thought it was all a scam

There are no significant negatives I can point out.