Palazio Serviced Apartments by RR JBcity

Hotels
6.5 (86 reviews)
Jln Mutiara Emas 9/23, Taman Mount Austin , Johor Bahru , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Sauna
Chapel/shrine
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good air conditioning
Great location
WiFi and TV Box work well
Cons:
Bed sheet cleanliness
Mattress quality needs improvement
Shower could be better

Categories

Cleanliness
4.64
The bed sheet and mattress should be kept clean.
Service
7.61
Standard service quality for a hotel of this rating.
Location
8.15
Location is great.
Room Quality
5.6
Not bad as described in the previous comments.
Amenities
7.13
The air conditioning, WiFi, and TV Box work well.
Value for Money
6.09
Standard quality for this hotel tier.
Food and Beverage
6.14
Standard quality for this hotel tier.
Overall Experience
6.61
Mixed feelings about the stay, hopes for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 00:32

Property Description

Luxurious Amenities

Indulge in the year-round outdoor pool, sauna, and steam room for the ultimate relaxation during your stay.

Stunning Views

Wake up to breathtaking lake and city views from the comfort of your own private unit.

Family-Friendly Features

Enjoy a children's playground and garden area perfect for families to unwind and have fun together.

Experience luxury and comfort at Palazio Serviced Apartments by JK Home - book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.5
Based on 86 reviews
Cleanliness: 4.64
Service: 7.61
Location: 8.15
Room Quality: 5.6
Amenities: 7.13
Value for Money: 6.09
Food and Beverage: 6.14
Overall Experience: 6.61
V
Vikneswaran • couple • my
1
Cons:

I have to pay extra rm 20 just because they don't provide parking space as they mention .. and also they didn't refund me the the amount i paid as they said

2026-03-24 • via Nuitee
U
Ummi • family_with_children • my
7
2026-03-11 • via Nuitee
A
Aedvon Chow • solo_traveller • my
8
Hope the host got my pm and improving on it.
Pros:

The aircond is good.
Location is great.
WiFi and TV Box works well.

Not bad as described in the previous comments.

Cons:

The bed sheet
Mattress
Should keep it real clean

If the shower comes with pump, it will be excellent.

2025-12-14 • via Nuitee
S
Siti • young couple • sg
4
Disappointing
2024-12-02 • via Nuitee
J
Joanna • young couple • my
1
Terrible and horrible. The bathroom is dirty and place does match the photos. No wifi provided. That place look like a h
Pros:

Nothing I like

Cons:

Dirty and lousy. No wifi

2024-07-28 • via Nuitee
R
Raj • young couple • sg
6
Pleasant
Pros:

Nil

Cons:

Nil

2024-05-29 • via Nuitee
E
Evon • family with young children • my
2
Very poor
Cons:

Noisy environment, narrow car park, bathroom was poor with a broken door

2024-05-02 • via Nuitee
R
Ram • review category business travellers • my
4
please improve your cleanliness, bad smell...customer pay for cleaning too but not clean at all
Pros:

nothing

Cons:

I do not like anything

2024-03-26 • via Nuitee
V
Vaithiswary • solo traveller • my
10
Exceptional
2024-03-16 • via Nuitee
Z
Zainuddin • family with young children • my
10
Awesome experience
Pros:

Clean tidy and convince

Cons:

Everything was awesome!

2023-08-05 • via Nuitee
M
Maryam • family with young children • my
9
Superb
2023-07-30 • via Nuitee
S
Sir • young couple • my
1
deposit not return
Pros:

not

Cons:

deposit not return

2023-07-24 • via Nuitee
N
Nur • young couple • sg
3
Poor
2023-07-18 • via Nuitee
D
Danial • review category business travellers • my
5
Passable
2023-07-14 • via Nuitee
I
Izwani • young couple • my
10
Exceptional
2023-07-11 • via Nuitee
F
Fen_96 • young couple • my
8
Very good
Pros:

not bad but not too good , overall it's a good place to stay . 👍
and I am very enjoy with my holidate at this apartments. 😊

Cons:

the TV sound system is not good , hope you can fix it

2023-07-06 • via Nuitee
J
Jie2577 • young couple • sg
8
Very good
2023-07-04 • via Nuitee
K
Kirthynnashree • young couple • my
9
Superb
2023-07-02 • via Nuitee
J
Junaidah • family with young children • sg
5
Passable
Pros:

Clean

Cons:

Sofa bed need to be replace badly and mattress it's high time for replacement so were all the bed linen.

2023-07-02 • via Nuitee
R
Roy.l • young couple • sg
1
Give this place a miss - a horrible place
Pros:

Nothing really. A waste of money booking this place. A bad experience overall.

Cons:

1) Bad location - no eateries within walking distance.
The design of the road (only 1 direction from a slip road), makes walking to nearby shops almost impossible.
2) Expensive and no value for money. For the equivalent price, I could have stayed in a 3 to 4 star hotel comfortably.
3) Condo is old and in a state of disrepair. Poor maintenance.
4) Supplied a washing machine in the bathroom but it cannot be used as no water inlet and no power point. So can see cannot use. For show only.
5) The power extension cord has 2 outlets with exposed wiring, an electrical hazard.
6) The TV and media box - no programmes available, no live TV, no videos or movies, it is always buffering but no images or says "no signal". Informed management, nothing done except to ask me to reset the wifi (useless method). The battery for remote control has leaked acid. Hence not possible to use remote unless battery changed.
7) Nothing supplied, eg no mineral water etc. Only provided with toilet rolls and bath soap and kitchen dish soap.
8) Only one dining chair provided. How can 2 persons sit?
9) Only one small bowl provided.
10) The box for keys cannot be opened. I had to return keys to the letter box instead.
11) Very poor customer service from management agent.
12) The pillow has ugly stains and mouldy.
13) Bathroom has no hooks or racks for towels or clothings.

Overall, a worst experience I ever received at Booking.com

2023-06-18 • via Nuitee