Casa Cálido Hotel

Hotels
6.8 (130 reviews)
Calle 6 norte Entre 15 y 20 numero 340 , Cozumel , mx

listing image 1
Show all photos
Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Tour desk
Car hire
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious rooms
Cons:
Dirty facilities
Poor service issues
Unprofessional price adjustments

Categories

Cleanliness
4.55
Multiple mentions of dirty walls and undesirable smells.
Service
7.55
Mixed experiences regarding service; some positive mentions but significant issues reported.
Location
8.55
Convenient location, close to the main area.
Room Quality
5.55
Issues with lighting and finding shower temperature.
Amenities
7.55
Basic amenities; amenities mentioned but with some drawbacks.
Value for Money
5.55
Concerns about pricing and additional charges.
Food and Beverage
7.55
No specific mention, treated as standard quality for this hotel tier.
Overall Experience
7.55
Overall mixed experience with positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-22 06:40

Property Description

Luxurious Accommodation
Casa Cálido Hotel in Cozumel offers a range of air-conditioned units with modern amenities. Some units even feature a fully equipped kitchen and a balcony with outdoor furniture, ensuring a comfortable stay for all guests.

Convenient Services
Enjoy free WiFi, full-day security, and private check-in and check-out services at this homestay. The private entrance adds an extra touch of convenience for guests, making their experience hassle-free and enjoyable.

Explore with Ease
Located just 1 km from Cozumel International Airport, Casa Cálido Hotel offers easy access to sightseeing tours and a car rental service. Discover the beauty of Faro Celarain and other nearby attractions effortlessly during your stay.

Book your stay at Casa Cálido Hotel now and experience the perfect blend of comfort and convenience during your Cozumel getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 10 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.8
Based on 130 reviews
Cleanliness: 4.55
Service: 7.55
Location: 8.55
Room Quality: 5.55
Amenities: 7.55
Value for Money: 5.55
Food and Beverage: 7.55
Overall Experience: 7.55
C
Clémence • couple • fr
7
Pros:

La chambre était très grande et le lit confortable !

Cons:

Pas d’eau chaude ni de pression pour les salles de bain communes et ils nous envoyé un mail pour nous prévenir…

2026-04-04 • via Nuitee
E
Edna • couple • co
7
2026-03-29 • via Nuitee
M
martin • couple • mx
9
2026-03-21 • via Nuitee
G
Gema • couple • es
8
2026-03-17 • via Nuitee
S
Sean • couple • la
9
2026-03-16 • via Nuitee
N
Nigel • solo_traveller • gb
8
Pros:

Excellent pricing. Fairly central. Friendly staff

Cons:

Very basic the room would have been better with a table, bedside table and chair

2026-03-14 • via Nuitee
P
Perry • couple • mx
7
Pros:

Reasonable price,handy location

Cons:

Bathroom needs painting (new tile in shower was a good start)

2026-03-12 • via Nuitee
R
romano • couple • ca
8
2026-03-06 • via Nuitee
A
Antje • extended_group • de
8
2026-03-03 • via Nuitee
D
David • solo_traveller • ca
8
Good enough for me
Pros:

Budget friendly digs in a quiet area. Plentiful hot water.

2026-02-26 • via Nuitee
S
Saúl • couple • mx
4
Lleva tu monto exacto.
Pros:

Nada

Cons:

Las paredes estaban sucias, los muebles en pésimo estado. Lo más rescatable era el baño.

Cuando el señor me cobra, me pidió el monto exacto, yo no tenía los pesos, terminaba la cantidad en 72 y abusivamente me cobró 80 en lugar de bajar a 70, ni siquiera pregunto, ni siquiera dijo nada.

El detalle es que si yo le hubiera dicho que traía 64 no me los hubiera aceptado, pero él si abusa y sin siquiera preguntar.

Además, en un inicio, me incrementaba la cantidad de pago por más de 50 pesos. Le hice ver que su tipo de cambio era muy alto, rehizo la cuenta y sucedió lo expuesto en el párrafo anterior.

Había unos tipos platicando, casi gritando, risa y risa hasta las 11pm, le notifique y me respondió hasta casi las 12am...

2026-02-10 • via Nuitee
M
Michelle • couple • ch
9
Helpful and friendly people
Pros:

Good location, close to the main area but still far enough to have some peace

Comfy beds

Very nice and helpful people

Cons:

There was a light from the corridor right at our window which made the whole room very bright during the night. In the shower it was hard to find a good middle between the hot and cold water

2026-02-10 • via Nuitee
S
Sansoresyam • couple • mx
10
2026-02-10 • via Nuitee
O
Osher • extended_group • il
6
תואם את המחיר הזול. לא הייתי מצפה להרבה כשמזמינה את זה.
Pros:

זול ותואם את התמונות

Cons:

המארחים לא מבינים מילה באנגלית, מקום מלוכלך וקטן

2025-09-19 • via Nuitee
M
Montserrat Y Taka Perro Asistencia • solo_traveller • es
1
No es acto..hormigas y incluso ratones.
Pros:

Nada...ni la olor a humedad ni la olor a podrido de puerta ...ni la cantidad de agua...nada...y menos que luego te cobraran más al llegar alli.

2025-09-17 • via Nuitee
D
Dandee • couple • cz
6
Pros:

- Really close to the center and ferry
- quite a big room
- He spoke english

Cons:

- He told us if we rent a bike through him we can park for free inside but if we do it elsewhere we have to pay 50$. Also that we couldn't park outside on the street and we really have to pay 50. Which wasn't true at all!! Liar wanted to rip us off. We booked it else where because it was cheaper and park on the street which was absolutely alright. There wasn't something like residential zones or anything like it. LOL
- Shared bathroom for the upper rooms
- You have to pay in cash
- If we payed with dollars it wasn't really the best exchange rate and pesos wasn't an option for some reason
- AC broke down in the evening when we came

2025-09-14 • via Nuitee
D
DAVID • couple • us
6
2025-09-07 • via Nuitee
S
Solene • extended_group • fr
8
2025-08-17 • via Nuitee
V
Valerie • extended_group • fr
3
Heureusement qu’il y a de beaux poissons autour de l’île.
Pros:

L’emplacement est ideal en arrivant du ferry.

Cons:

Il n’y a pas toujours une personne dans l’etablissement, nous sommes parties en laissant nos bagages faits dans la chambre porte ouverte et nous avons garde les clés car la personne n’était pas presente pour sécuriser nos bagages, ils nous ont envoyé un message salé pour que l’on rapporte les clés sous peine de nous facturer une autre nuit……. Ce n’est pas pratique car il y a un manque de communication. Personne pour nous donner du papier wc un matin…….. bref! Je ne recommande pas.

2025-08-13 • via Nuitee
W
Wilfredo • family_with_children • cr
10
EXCEPCINAL,
Pros:

El SEÑOR MIGUEL ADMINISTRADOR DEL LUGAR FUE EXCEPCIONAL CON NOSOTROS, SIEMPRE ATENTO A COLABORAR EN TODO LO QUE SOLICITAMOS, ASÍ COMO LOS COLABORADORES SE PORTARON EXCEPCIONAL, SIN DUDA LO MEJOR DEL LUGAR.

Cons:

La falta de transporte colectivo dificulta moverse por la isla.

2025-08-13 • via Nuitee