Oaks Casuarina Santai Resort

Hotels
•
Oaks Hotels & Resorts
8.8 (1614 reviews)
9 Dianella Drive , Kingscliff , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Cleanliness issues
Room quality concerns
Lack of privacy

Categories

Cleanliness
7.94
Mentioned issues with cleanliness in room, including dirty floors and wear on walls.
Service
9.41
Staff were noted as exceptional and accommodating.
Location
9.45
Location is convenient for access to Kingscliff and local amenities.
Room Quality
7.9
Several complaints about room quality including lack of blockout curtains and needed repairs.
Amenities
8.93
Nice amenities including a heated pool and beautiful public areas.
Value for Money
8.39
Prices in line with quality, but some areas need refurbishment.
Food and Beverage
9.44
Food at Spice Den was highly praised, contributing positively to experience.
Overall Experience
8.91
Despite some issues, overall stay was enjoyable and relaxing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:08

Property Description

Contemporary Balinese Design
Experience a unique blend of contemporary and traditional Balinese design at Oaks Casuarina Santai Resort. The property offers a tranquil ambiance that combines modern luxury with exotic charm.

Relaxation and Dining Options
Indulge in ultimate relaxation at the leafy cabana by the outdoor pool and spa. Treat your taste buds at the on-site restaurant, The Spice Den, serving delectable dishes in a stylish setting.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of 1 and 2-bedroom self-contained apartments with free WiFi and cable TV. Explore the nearby Cabarita Beach, Chinderah Golf Course, and Gold Coast Airport just a short drive away.

Experience luxury and serenity at Oaks Casuarina Santai Resort - book your stay now for an unforgettable getaway.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that a daily housekeeping service is not included. Rooms will be serviced weekly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.8
Based on 1614 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 9.44
Overall Experience: 8.91
S
Stu • couple • au
10
Pros:

Clean quiet even though had a 90% full

2026-03-19 • via Nuitee
N
Nicholas • extended_group • au
10
2026-03-17 • via Nuitee
J
Jocelyn • couple • au
7
Kings Stay
Pros:

The Room was spacious with King Bed and spa bath. The two shower heads was an unexpected surprise. The tv was large and kitchen was tidy, with dishwasher, microwave & it also has washer & dryer. The balcony was spacious with table to accommodate 6 people comfortably it even your own private BBQ.
The pools were lovely & spa. The restaurant was closed but the menu was reasonably priced. The area where there was a thatched roof adjoining the pool area was delightful with comfortable lounge area with tables. Lots of deck chair. It was peaceful & tranquil setting perfect for Honeymoon or even a Wedding!♥️

Cons:

Reception staff were extremely unfriendly except for the two young ladies on the 2nd day, they were lovely. The room was clean except for the spa bath, which you could see the brown residue, where other people had used it. Which was disappointing as I booked this hotel for the very reason of having a spa bath as it was a special occasion. We did not have a spa bath!!!!The glass panel was dirty on the outside where the balcony was.
I booked as airbnb, I was unaware that anybody would enter my room whilst I was there but for some reason somebody entered the room & switched off power points when I knew they were on as I had used the switch on the lamp cord & when I returned they had been switched off at he wall. In which I found strange.
Smokers area needs to be somewhere other than standing our the front of the Resort. It does not give it a good look & I smoke.

2026-03-16 • via Nuitee
V
valiann • couple • au
10
2026-03-15 • via Nuitee
J
john • solo_traveller • au
8
2026-03-15 • via Nuitee
N
Nicole • couple • au
10
2026-03-14 • via Nuitee
K
Kirsty • couple • au
5
2026-03-14 • via Nuitee
C
Cat • couple • au
10
2026-03-13 • via Nuitee
G
Greg • couple • au
9
2026-03-10 • via Nuitee
W
William • couple • au
9
2026-03-08 • via Nuitee
M
Mal • family_with_children • au
9
2026-03-08 • via Nuitee
A
Adventure42877930736 • Solo travel
10
A little piece of Bali
Pros:

I absolutely love this place and keep coming back. The Balinese architecture creates such a tropical atmosphere that it truly feels like being in Bali. The small decorative details throughout the property add to the charm and create a sense of pure relaxation. The pool area is stunning, surrounded by beautiful palm trees, and is the perfect place to unwind. The rooms are very large and the hotel offers extremely good value for money. I would not change a thing.

2026-03-06 • via Tripadvisor
E
Eloise • couple • au
9
Pros:

Very clean room. Huge pool at a lovely temperature.

2026-03-03 • via Nuitee
R
Rhys • couple • gb
7
2026-03-02 • via Nuitee
R
Richards • couple • au
6
Hotel is lovely, although very frustrating to have offsite property management and a TV the didn’t turn off for three da
Pros:

Although the room was clean and spacious, the room is open plan - this should be mentioned in description.
The restaurant- Spice Den was amazing

Cons:

Our TV was stuck turned on! The remotes didn’t work, I changed the batteries but we weren’t able to change channels or turn it off. Very frustrating and difficult to sleep with the TV a constantly on.
I advised property management - who are located in a different town to the hotel (Hotel reception couldn’t help us because of this) they said they would send someone out to take a look. No one came. Three nights of TV a on and disrupted sleep with no help, apologies or compensation

2026-03-02 • via Nuitee
B
Bethany • couple • au
8
Loved our stay! Pool and jacuzzi were beautiful, facilities were clean, staff were wonderful and accommodating. Short dr
Pros:

Pool was amazing, staff were friendly and accommodating.

2026-03-02 • via Nuitee
T
Trish • extended_group • au
8
Great place for a Girls Trip
Pros:

Staff very helpful, the rooms are big, the pool is lovely, very close to the beach

Cons:

Walking through pool area to get to anything, hard to get luggage back to car, the car parks are small and hard to get in and out of especially if person next to you has a big tank of a car

2026-03-01 • via Nuitee
E
Elisha • family_with_children • au
10
2026-02-28 • via Nuitee
A
Adrienne • couple • au
9
clean, comfy, and spacious
Pros:

Lovely spacious room with great courtyard and easy access to pool and car park. Restaurant was fairly priced and good size meals.

Cons:

Unfortunately a couple of cockroaches got in but this is being dealt with.

2026-02-28 • via Nuitee
J
Jennifer • couple • au
8
2026-02-27 • via Nuitee