TownePlace Suites by Marriott Midland

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The elevators were broken and someone with terrible knees can’t walk flights of stairs. Also, the lady who worked night shift Litterally told us that she didn’t have access to get us blankets for our pull out bed as there was none in our closet.

N/A

The property is run down. The elevator was not working properly, My room window was broken and duct taped together. Big crack in the bathroom sink.

It was great!

The maintenance is not on the top. For example the handle of our toilet flush was broken or one of three treadmills was broken. The hotel could use a soft renovation, by replacing old furniture and get better TVs.

Clean and affordable

NA

I did not like that the front desk clerks did not show any concern of the problems we had with two rooms out of the 4 my family had reserved for two nights each. First we checked in, went to our rooms. One room had a bad odor like a urine smell, the other room the AC was not blowing enough and it was hot plus the tv would not come on it was just flickering on & off. So I walked to the front desk clerks, told them about the problems, asked them if housekeeping could please go clean the room that had the odor. They said housekeepers are gone already so she gave me a spray bottle and told me you can go spray if you want, but we don't have any more rooms available. I asked her what about the AC if a maintenance person could go check it. The young girl said maintenance is also gone, so I asked her can you call them in. Her response was they only want us to call if it's an emergency situation. I stayed stunned, like so we are supposed to sleep in a hot room, because you don't think it's important enough to get someone here. She said you can call the general manager, handed me a business card and said she might not answer since she just had surgery. So I'm thinking to myself confused, like why would you give me a number if she's not going to answer. She also said you can come back in the morning to speak with them. I tried calling the general manager and left a message. Walked back to the front desk, grabbed the business cards of the assistant general manager & sales manager. Tried the assistant and no answer, tried the sales manager at this point because I was not getting anywhere. The sales manager answered, can't remember her name but she was so very helpful, polite and showed concerned. She did call front desk and got them to give us different rooms. I am so appreciative for her because I was so disappointed and frustrated at this point. I don't like to leave bad reviews but would not want no one else to go through what I did.