Ottawa Stay Downtown Suites

Hotels
7.1 (517 reviews)
507 Besserer St , Ottawa , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Serious cleanliness issues
Poor room quality

Categories

Cleanliness
3.43
Multiple reports of cleanliness issues including bed bugs and dirty linens.
Service
7.4
Service was lacking as the owner was not proactive in addressing cleanliness issues.
Location
8.94
Many guests appreciated the convenient location with easy access to amenities.
Room Quality
6.39
Room quality was inconsistent with reports of discomfort and bad maintenance.
Amenities
6.92
Limited amenities reported, some were broken or missing.
Value for Money
7.88
Affordable pricing noted, though overshadowed by cleanliness concerns.
Food and Beverage
8.43
General sentiment; food options in the area were appreciated.
Overall Experience
7.4
Overall experience was mixed due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:58

Property Description

City Views and Prime Location
Experience breathtaking city views at Charlotte Suites- Downtown, ideally situated just minutes away from iconic landmarks such as Rideau Locks and Peace Tower.

Fully Equipped Kitchen and Modern Amenities
Our apartments feature a fully equipped kitchen with top-of-the-line appliances, a satellite flat-screen TV, and complimentary WiFi. Enjoy the convenience of ironing facilities, a desk, and a cozy seating area for relaxation.

Outdoor Activities and Nearby Attractions
Embark on exciting outdoor adventures with skiing opportunities near the property. Explore nearby attractions including Parliament Hill and Supreme Court of Canada, making your stay at Charlotte Suites- Downtown unforgettable.

Book now for an unforgettable stay at Charlotte Suites- Downtown and indulge in luxury and convenience during your Ottawa getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.1
Based on 517 reviews
Cleanliness: 3.43
Service: 7.4
Location: 8.94
Room Quality: 6.39
Amenities: 6.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.4
J
jude-joel • couple • ca
10
2026-01-31 • via Nuitee
A
Ahmed • family_with_children • ca
7
2026-01-22 • via Nuitee
R
Richard • solo_traveller • ca
2
Pros:

Rien

Cons:

Rien je peux jamais référer un ami

2026-01-21 • via Nuitee
A
Albert • family_with_children • ca
1
J’ai pas été…another client was in my suit…overlap booking…
Pros:

J’ai pas été à votre établissement du tout…Mes 3 jours réservation…over booking,quelqu’un d’autre a eue ma suite…

Cons:

Well,faudrait pas booker 2 clients en même temps!

2026-01-20 • via Nuitee
A
ANDRE HERVE • family_with_children • cm
5
2026-01-20 • via Nuitee
G
gulamdastgirkhan aiyubkhan • extended_group • ca
7
2026-01-19 • via Nuitee
J
Jose Ramon • family_with_children • ca
8
Pros:

The kitchen and the living room

Cons:

The brake didn't work and the first night we couldn't use the air conditioner

2026-01-19 • via Nuitee
D
DENA • family_with_children • ca
7
Overall we had a pleasant and safe stay.
Pros:

Location was perfect for us. There was enough space for our full family members. Communication with host was easy and she quickly responded to all my questions.

Cons:

Should be renovated.

2026-01-19 • via Nuitee
K
Kevin • extended_group • ca
10
2026-01-19 • via Nuitee
I
Isaak • family_with_children • ca
4
2026-01-19 • via Nuitee
A
Allache • family_with_children • ca
7
bien dans l'ensemble
Cons:

PANNE DINTERNET DE PLUS DE 48H
nous avons trouve que l'appareil de cuisson était très lent ce qui a rendu la préparation des repas très longue

2026-01-17 • via Nuitee
B
Bruna Talita • family_with_children • br
5
Apartamento excelente localização porém não está apto para atender uma família.
Pros:

A Localização é excelente

Cons:

O apartamento estava sujo (principalmente embaixo do sofá), o ar quente da sala e da cozinha parava e voltava do nada, o fogão apenas uma boca funcionava, o banho tinha ser rápido pois a água ficava gelada mto rápido e de noite o apartamento de cima ligava alguma coisa que ficava vibrando a luminária dos quartos.

2026-01-15 • via Nuitee
C
Chetna • family_with_children • ca
5
2026-01-15 • via Nuitee
C
Christine • extended_group • ca
8
Je retournerais sans doute à cet emplacement. Je le recommande
Pros:

L'emplacement, la propreté, la taille et l'hôte. Le stationnement est aussi un plus très apprécié surtout en hiver et à quelques minutes du centre ville.

Cons:

Il faisait trop chaud dans la chambre et la température n'était pas réglable. Un douche téléphone aurait été appréciée

2026-01-12 • via Nuitee
F
Francis • family_with_children • fr
7
Pros:

bel appartement très bien situé

Cons:

Améliorer la qualité de l'entretien et la proactivité du propriétaire

2026-01-07 • via Nuitee
M
Majeed • solo_traveller • ca
2
2026-01-06 • via Nuitee
B
bhavik • family_with_children • ca
1
Pros:

The location of the property was very convenient, with easy access to downtown, restaurants, and grocery stores. However, due to unforeseen reasons, we were unable to stay at the property we originally booked.

Cons:

Unfortunately, our stay was not possible due to a serious cleanliness issue. Upon arrival, we discovered multiple live bed bugs on the living room couch. This was immediately concerning and unacceptable.

As a result, we had to leave the property right away and urgently book another nearby hotel to secure accommodations for the night. This caused significant inconvenience and resulted in us paying nearly double the original cost to stay elsewhere.

We have reported the issue to the owner of the property and are currently awaiting a refund from the property owner and/or Booking.com. Given our experience, we would strongly advise future guests to exercise caution.

2026-01-02 • via Nuitee
G
Gurunoor • extended_group • ca
10
Pros:

Exactly as described

2025-12-30 • via Nuitee
B
béliveau • family_with_children • ca
1
2025-12-30 • via Nuitee
A
Arek • family_with_children • ca
6
2025-12-29 • via Nuitee