Waou Don Quixote Las Letras

Hotels
7.6 (30 reviews)
Calle de Cervantes , Madrid , es

Children allowed

Facilities

Air conditioning
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Good location
Clean and comfortable accommodations
Cons:
Issues with cleanliness
Inadequate service response

Categories

Cleanliness
5.48
Several reviews noted issues with humidity and the overall cleanliness of the rooms.
Service
8.45
Standard service quality for this hotel tier, though some aspects could be improved.
Location
9.49
Multiple reviews praised the central location, making it easy to explore the city.
Room Quality
6.94
Some rooms noted for poor conditions, like odors and lack of maintenance.
Amenities
7.47
Basic amenities available, but some expectations were not met upon arrival.
Value for Money
6.43
Guests expressed concerns regarding pricing relative to quality.
Food and Beverage
8.48
No specific comments on the food and beverage services, assumed standard for this rating.
Overall Experience
8.05
Overall experience reflects a mix of great location and several service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:24

Property Description

Central Location
Located in the heart of Madrid, BNBHolder Don Quixote LAS LETRAS is just a stone's throw away from El Retiro Park and Reina Sofia Museum, offering convenience and easy access to major attractions.

Modern Amenities
Enjoy the comfort of free WiFi, air conditioning, and household amenities including a fridge and coffee machine. The spacious apartment comes equipped with 3 bedrooms, a fully equipped kitchen, a washing machine, and 3 bathrooms, ensuring a relaxing stay for guests.

Nearby Attractions
With Plaza Mayor, Mercado San Miguel, and Puerta de Toledo in close proximity, as well as Thyssen-Bornemisza Museum and Gran Via nearby, there is no shortage of things to explore during your stay.

Experience the best of Madrid at BNBHolder Don Quixote LAS LETRAS.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 30 reviews
Cleanliness: 5.48
Service: 8.45
Location: 9.49
Room Quality: 6.94
Amenities: 7.47
Value for Money: 6.43
Food and Beverage: 8.48
Overall Experience: 8.05
A
Anibal Alberto family_with_children es
9
Bueno
Pros:

La ubicación

Cons:

No cambian las toallas

2026-01-23 via Nuitee
A
Ana Maria extended_group mt
1
Cons:

El cobro de una fianza obligada. En donde te dan la opción de pagar 300€ con la “expectativa “ de q te los reembolsarán o 18€ q no de devolverán pro mas de q no hagas ningún daño.
El olor a humedad fue terrible. Lastimosamente no tengo ningún registro. Solo estuve dos días después de un viaje largo y era para mí mas un tema de necesidad quedarme ahí. No lo recomiendo.
Además de ser costoso la estadía, te cobran si dejas así sea una hora más las maletas, cero considerados con los huéspedes. De verdad q no es una buena estadía

2026-01-19 via Nuitee
M
Maria Beatriz family_with_children es
5
Pros:

La ubicación está céntrico

Cons:

Olía a humedad, y el dormitorio primero a la derecha huele muy mal los sumideros, y el colchón tiene falta de cambiar hay algunas zonas que duelen los muelles

2025-12-14 via Nuitee
S
Sara extended_group es
8
2025-12-09 via Nuitee
L
Laura family_with_children es
6
2025-11-16 via Nuitee
G
Giovanna extended_group it
8
HALA MADRID
Pros:

Posizione dell appartamento top per poter girare completamente a piedi tutta la città. A 10 minuti di cammino dalla gran via, raggiungibili sì ma anche da taxi e bolt.
Bagno piccolissimo ma confortevole, appartamento pulito e ben diviso.

Cons:

All’arrivo abbiamo trovato il frigo completamente vuoto senza nemmeno una bottiglietta d’acqua all’interno.
Un neo organizzativo poco perdonabile.

2025-11-13 via Nuitee
L
Lara extended_group es
8
2025-11-10 via Nuitee
J
Joseph family_with_children gb
4
2025-11-06 via Nuitee
I
Iepy extended_group nl
6
2025-10-28 via Nuitee
L
Luis Antonio extended_group es
5
DA ALGO MENOS DE LO QUE OFRECE
Pros:

La ubicación, y que tres habitaciones (no cuatro) tuvieran baño privado.

Cons:

El anuncio hablaba de cuatro, pero la cuarta, en subterráneo, rezumaba humedad y ni siquiera tenía la cama hecha, hu bo pues que compartir una cama, algo no previsto.

2025-10-19 via Nuitee
S
Silvia extended_group es
7
Pros:

ubicación, baño en cada habitación, limpieza

Cons:

desperfectos varios en la casa, relación calidad-precio

2025-10-05 via Nuitee
I
IP extended_group es
10
2025-09-30 via Nuitee
M
Maciej family_with_children pl
8
2025-09-19 via Nuitee
A
Anastasiia extended_group tj
7
Pros:

Location is great, 3 bathrooms

Cons:

There’s not much space. When we arrived there was the huge cockroach in the bathroom in the basement

2025-09-17 via Nuitee
C
Carlos extended_group cr
6
Mala
Pros:

La ubicación es excelente

Cons:

El alojamiento está en reparación hay mucho polvo, mucha bulla y no debería de utilizarse

2025-08-24 via Nuitee
V
Viviana family_with_children mx
10
Pros:

Departamento bonito cómodo y muy bien ubicado

2025-08-12 via Nuitee
A
Anna Clara extended_group br
5
Acomodação ótima, atendimento e apoio para manutenção ruim
Pros:

Acomodação muito limpa, confortável, bem equipada e bem localizada, acomodou muito bem as 5 pessoas. Camas e travesseiros confortáveis.

Cons:

Atendimento ruim, chegamos e não tinha água em um dos banheiros, além do ar da sala não funcionar. Mandei mensagem e eles falaram que o time de conserto iria arrumar no dia seguinte. O dia passou e nada foi arrumado, mandei novamente mensagem e novamente eles falaram que iriam no dia seguinte. Mas de novo não foram. Resumindo nem foram e ficamos se água nesse banheiro e sem ar na sala o tempo todo. Problemas assim acontecem, mas não houve esforço da equipe para resolver. Nota teria sido 10 se tivessem feito.

2025-08-10 via Nuitee
N
N group us
8
Very good
Pros:

Close to things we needed to see and there was good space.

Cons:

No windows so it felt a little like a basement

2025-06-27 via Nuitee
D
Deborah group au
7
Great location. Well appointed. Best pillows!
Pros:

Location was great. Nicely appointed. Best pillows.

Cons:

Downloading the app in order to get entry was problematic. Eventually sorted and from then on entry to the apartment from the app was not difficult.

2025-05-06 via Nuitee
D
Douglas family with young children us
3
excellent location but otherwise terrible apartment
Pros:

excellent location and newer furniture and appliances

Cons:

there was a strong mold smell and significant humidity in the lower bedroom and bathroom. there was a dehumidifier that was given by the owner but it was not on when arriving. even after turning it on the humidity and mold smell were still quite strong. there is no living room for family to gather in. there is very little outside light coming into the apartment. the kitchen ac/heating unit did. it work. we contacted the owner who said they would come to fix it, but they never showed up. the kitchen was quite cold in the mornings. the kitchen and bathroom spaces were extremely cramped. difficult for a 180cm man to use

2025-04-25 via Nuitee