Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Clean rooms
Stunning location
Delicious breakfast

Categories

Cleanliness
8.38
The apartment was very clean.
Service
8.65
The service is great, and the staff is very helpful.
Location
8.59
The location is stunning and excellent.
Room Quality
8.04
Rooms are spotless and fully equipped.
Amenities
7.87
Standard quality for this hotel tier.
Value for Money
7.83
Standard quality for this hotel tier.
Food and Beverage
8.18
Breakfast in the restaurant was delicious and hearty.
Overall Experience
8.05
Highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 17:53

Property Description

Ski-in, Ski-out Convenience
The Castle Hotel offers the perfect location for ski enthusiasts, being just 10 metres from the ski run in Pamporovo. With easy access to lifts and trails, it's a haven for winter sports lovers.

Charming Accommodations
Featuring 11 separate buildings, the hotel provides spacious and elegantly decorated rooms, creating a cosy and comfortable atmosphere for guests to unwind in after a day on the slopes.

Convenient Access
Situated near the main road to Plovdiv – Smolian and only a 1-hour drive from the nearest airport in Plovdiv, The Castle Hotel combines convenience with a picturesque setting, making it an ideal choice for your stay in Pamporovo.

Book your stay at The Castle Hotel now for a memorable ski getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 108 reviews
Cleanliness: 8.38
Service: 8.65
Location: 8.59
Room Quality: 8.04
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.18
Overall Experience: 8.05
T
Todor • couple • bg
5
2026-03-13 • via Nuitee
I
Igor • solo_traveller • ua
8
2026-03-09 • via Nuitee
Ольга • family_with_children • ua
9
Pros:

Местоположение замечательное. Тишина и спокойствие. В отеле есть оренда снаряжения. Прямой доступ к склону. Ближайший подъёмник расположен приблизительно в 500 метрах. Вкусно кормят. Персонал приветливый. Всегда готовы подсказать либо помочь.

Cons:

В плане уборки, персонал хромает. За 7 дней проживания, ежедневно приносили только туалетную бумагу, и один раз пришли подмести! И то потому что уже попросили сами. В номере нет фена, нет тапочек одноразовых. В номере было два санузла, но в одном из них не работал бойлер. А второго не хватало чтоб искупаться семье из 4-х человек.

2026-03-06 • via Nuitee
Танев • family_with_children • bg
8
2026-03-01 • via Nuitee
Христо • family_with_children • bg
8
2026-02-28 • via Nuitee
C
Costi • family_with_children • ro
7
good location, average everything else
Pros:

I liked that it was on the slope. Very close. You could ski to the first chair and go up the mountain. The room in itself was pretty ok. The bedroom bed was large and confortable, but the sofa bed was awfull. The sheets were not the cleanest but they were decent. The heat in the room was sufficient for the bedroom, it could use more for the living room. The breakfast was decent, and the restaurant was good for dinners. The restaurant staff was great and very helpful.

Cons:

There were a lot of stairs and no elevator, it was a pain to get all the luggage up. The ski room was not free, it was 5 EUR per day (seemed expensive to me). The internet was awfull, there were weak connection in the room and after 3 days it stopped woking completely. The parking is a bit far for carring luggage, and since it snowed heavily they cleaned the parking lot after 1.5 days, anybody who wanted to leave had to dig their own way. Hot water was provided via electric boiler, not enough to wash for people (2 adults + 2 children) in the same session.

2026-02-25 • via Nuitee
B
Buket • family_with_children • tr
7
2026-02-22 • via Nuitee
A
Aykut Soner • family_with_children • tr
2
Pros:

The Castle Restaurant was remarkable but a bit pricey. Heating system is adequate and you dont feel cold in the room.

Cons:

Everything in the room was falling apart (drawers falling, water leakage in the bathrooms, water drainage is not fast etc..) You can"t have much support for fixing things. Hotel Bar and Spa was not working. Some of the rooms don"t have wardrobe.
No hair dryer in the room.

2026-01-31 • via Nuitee
Y
Yener • solo_traveller • tr
4
2026-01-30 • via Nuitee
B
Burak • family_with_children • tr
8
2026-01-28 • via Nuitee
A
Altintas • extended_group • tr
9
2026-01-27 • via Nuitee
G
Gökhan • family_with_children • tr
9
Pros:

Otelden doğrudan kayak pistine çıkış olması muhteşem. Restoranı çok iyi.

Cons:

Odada saç kurutma makinesi ve tek kullanımlık terlik yoktu.

2026-01-27 • via Nuitee
Ünal Egemen • family_with_children • tr
5
Pros:

Pistlere yakın

Cons:

3 farklı oda rezervasyonu yapılmıştı. Bir oda ısınmıyordu, diğer 2 odada fön makinesi yoktu.
3 odanın tamamı birbirinden çok uzak yerdeydi.
Konakladığımız binada asansör yoktu, tüm valizleri merdivenden odaya çıkardık ve indirdik.

2026-01-27 • via Nuitee
I
incoez • family_with_children • tr
7
Ok for a ski holiday, meet expectations.
Pros:

Hotel meets expectation but don't expect superior service or options.. Location is good but not perfect need to walk uphill for 500m before skiing.

Cons:

Restaurant is ok but breakfast is not the best. Over cooked egg, very bad quality coffee, not welcoming personnel.

2026-01-26 • via Nuitee
Özlemek • family_with_children • tr
9
Pros:

Ailece 2 gece konakladık, otelin hemen yanında başlangıç seviseyinde bir kayak pistinin olması ve otelde kayak takımlarının kiralanıyor olması bizim için çok konforlu bir tatil olmasını sağladı, dilerseniz eğitmen çağırtıp ders alabiliyorsunuz . Çok başarılıydı yine gitsek tercih edeceğim bir otel

2026-01-25 • via Nuitee
D
Dimitar • family_with_children • mk
1
I will never go there again and I don’t recommend it.
Pros:

I liked the look of the rooms and the restaurant, it was quite fancy.

Cons:

The room had terrible smell of cigarettes smoke, it was impossible to stay without windows open. When I went to reception to ask for new room, the receptionist wasn’t there. So I waited for 15 min and then I found the number of the hotel on google and called for someone to come. The receptionist wasn’t nice and gave me key for new room to go and check if I would like it and then to come back and tell her If we would accept it. After I came back 10 min later, again she wasn’t there although we agreed that I would come back. So again after a few minutes waiting I had to call on the phone for someone to tell her to come :( The hotel is advertising non smoking rooms but there was an ashtray on the window and a terrible smell, so this non smoking room is not for real.
The staff in the restaurant were also rude, the premises cold, the kids playroom is part of the restaurant and is not actually available unless you are guest of the restaurant. The restaurant and the playroom were actually very cold, there was a fireplace which was not regularly looked at and the fire was off quite often.
The breakfast was very poor one day there was not enough bread rolls, the cheese and salami were so thin and small cut that were even stuck and difficult to take from the plate.
Also there were no tags with description on the food so there was for example one plate with croissants both with filling and no filling which looked exactly the same so it was like playing a lottery. Not recommended for people with allergies because you can’t know what you are eating.

2026-01-24 • via Nuitee
S
Senturk • family_with_children • tr
9
2026-01-24 • via Nuitee
Y
Yozel Bedri • family_with_children • tr
7
2026-01-23 • via Nuitee
S
Sergey • couple • il
8
דורש שיפוץ ושיפור נחזור לבדוק שנה הבאה
Pros:

המקום מעולה , זו השנה שניה ברציפות שאנו חוזרים לאותו מקום.

Cons:

תחזוקת החדר ברמה נמוכה, מקלחון מתפרק , מיטות לא נוחות , נאלצתי לעבור לישון בספה בסלון

2026-01-23 • via Nuitee
Ömer • family_with_children • tr
5
2026-01-21 • via Nuitee