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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Children's playground
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Sauna
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Dry cleaning
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Massage services
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Games room
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Billiards
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Valet parking
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Chapel/shrine
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Hammam
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Karaoke
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Pool with view
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Heated pool
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Indoor pool
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Toilet with grab rails
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Indoor play area
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Kids' club
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Rooftop pool
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Entertainment staff
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Shallow end
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Pet bowls
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Kids' pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Tennis equipment
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Pet basket
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Fitness classes
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Visual aids: Braille
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Key card access
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Mobile app for room service
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Themed dinner nights
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Temporary art galleries
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Happy hour
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Movie nights
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Archery
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Bingo
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Located in the heart of Gramado, Wish Serrano offers a lavish stay with top-notch amenities. The rooms are elegantly furnished and equipped with modern conveniences such as flat-screen TVs and air conditioning. Guests can also enjoy the on-site spa and wellness center for ultimate relaxation.
Recreational Activities
From outdoor swimming pools to billiards and tennis, Wish Serrano provides a plethora of recreational activities for guests of all ages. The children's playground and options for biking and hiking ensure there is never a dull moment during your stay.
Convenient Services
With a 24-hour front desk, room service, and currency exchange, Wish Serrano goes above and beyond to cater to your needs. Additionally, the hotel offers a buffet breakfast, business center, and car rental services for a hassle-free and enjoyable experience.
Experience luxury and comfort at Wish Serrano - book your stay now for an unforgettable getaway!
Please note that only one dog is allowed per apartment. The property can only accept dogs weighing less than 10 kg and measuring up to 16 in from paws to shoulders, at a cost of BRL135.00 per night. In addition, a vaccination card must be presented upon arrival.
Please note that early check-in or late check-out is available at this property and is subject to availability.
Guests arriving outside check-in hours are advised to contact the property before their stay to arrange their check-in. We emphasize that the contracted daily rate covers 24 hours, with check-in from 2:00 PM and check-out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Excelente atendimento e acomodações ótimas
No quarto poderia ter uma iluminação melhor, achei um pouco escuro.
La ubicación excelente, de las mejores si uno quiere quedarse cerca de todo y del centro caminando.
Los servicios del hotel muy buenos, todo super limpio.
Destaco mucho la amabilidad del personal, la limpieza y las habitaciones en general!
La verdad la estadía perfecta!
El parking es pago y el restaurante de parrilla estaba cerrado, pero la estadía fue excelente!
The location
Checkin took a while. Outdoors pool was dirty
Da atenção dos funcionários e da localização.
Altos preços da alimentação e bebida e da lavanderia que perdeu um agasalho da minha filha.
Excelente localizaçao
Atendimento não muito cortês
Localização
Conforto do quarto
O Hotel é uma.delicia, tem programação para todos os gostos e idades. Tem uma.area externa verde linda. Quartos super confortáveis e o atendimentos dos funcionários é maravilhoso. Voltaremos com certeza!
Não houve nada que desagradou!
Café da manhã e localização
Barulho excessivo no apartamento superior. Distância da sede.
A localização é excelente.
Lençóis das camas estavam sujos. Funcionária da recepção não era receptiva nem educada.
Cama
As luzes do banheiro tinha uma queimada deixando o ambiente escuro
Sempre é excelente estar no Wish Serrano, sempre que vou a Gramado me hospedo nele.
Nada a reclamar
Localização.
Mobiliário lindo
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