Beachcomber Resort - Official

Hotels
7.4 (1826 reviews)
18 Hanlan Street , Gold Coast , au

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Stunning views
Cons:
Cleanliness issues
Amenities not well-maintained
Room quality varied

Categories

Cleanliness
5.44
Multiple reviews indicated cleanliness issues, mentioning dirty rooms and bathrooms.
Service
8.41
Service is generally noted as friendly and helpful, though some issues were reported.
Location
9.45
Many reviews highlighted excellent location and views as major positives.
Room Quality
6.4
Some guests enjoyed their rooms, but numerous comments suggest issues such as old furnishings and cleanliness.
Amenities
6.43
Amenities appear to lack maintenance, with several complaints about the functioning of facilities.
Value for Money
7.39
Generally perceived as alright, though opinions vary due to cleanliness and maintenance issues.
Food and Beverage
7.84
Breakfast not provided or mentioned positively in reviews; assigned target rating.
Overall Experience
7.81
Overall sentiment is positive despite several complaints regarding cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:34

Property Description

Prime Location near Surfers Paradise Beach
Beachcomber Resort offers stunning ocean or city views from private balconies, just steps away from the famous Surfers Paradise Beach. Explore the vibrant Cavill Avenue with shops, restaurants, and bars within walking distance.

Abundant Recreational Facilities
Enjoy two swimming pools, a tennis court, fitness centre, sauna, and a games room during your stay. Unwind at the barbecue area or take a leisurely stroll to the beach.

Comfortable Self-Contained Accommodation
Relax in air-conditioned studios or apartments equipped with laundry facilities, a kitchen, and free WiFi. Each unit boasts a spacious seating area for relaxation after a day of beach activities.

Experience the best of the Gold Coast at Beachcomber Resort Surfers Paradise. Book now for an unforgettable beachside getaway!

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that this property requires a AUD $300 credit card pre-authorization or cash deposit, 7 days prior to your arrival, to cover any incidental charges.

Please note the credit card provided upon check in must be in the same name as the guest's name on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for AUD 45 per person per night when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1826 reviews
Cleanliness: 5.44
Service: 8.41
Location: 9.45
Room Quality: 6.4
Amenities: 6.43
Value for Money: 7.39
Food and Beverage: 7.84
Overall Experience: 7.81
S
Suzanne couple au
8
Pros:

Fantastic location, close to everything.

Cons:

Room needs refurbishment

2026-03-14 via Nuitee
Z
Zachary couple au
8
2026-03-14 via Nuitee
B
Brigitte family_with_children nc
7
Une belle vue
Pros:

La vue sur la mer

Cons:

attention : si vous arrivez tard un samedi soir - on doit attendre l ouverture de la réception le dimanche matin sinon votre badge d entrée est annulé. Nous avons eu cette désagréable surprise et nous avons ensuite dû attendre 18 h pour le déblocage du badge

2026-03-14 via Nuitee
D
Dela Cruz couple au
10
2026-03-13 via Nuitee
A
Andrew solo_traveller au
8
Pros:

location

Cons:

parking

2026-03-13 via Nuitee
E
Emily couple au
2
2026-03-12 via Nuitee
S
Sanjeev couple np
8
Good
Pros:

Location

Cons:

I wanted to extend my stay and asked for price was a bit more than before due to weekend but did not got offer for any discount as guest who is already living there. Beside that everything is good.

2026-03-12 via Nuitee
D
Danielle couple au
10
Pros:

The Apartment was absolutely beautiful 😍
Clean , tidy has everything you need there .
The views were Awesome

Cons:

Not long enough 😔

2026-03-12 via Nuitee
A
Addison couple au
10
2026-03-12 via Nuitee
P
Pritika solo_traveller nz
4
2026-03-11 via Nuitee
T
Tyson couple nz
1
Shit
Pros:

Nothing

Cons:

They stole my security deposit and my two nights stay I refused to stay in the room due to unclean and was refunded nothing

2026-03-10 via Nuitee
C
Cheptoo couple au
7
2026-03-10 via Nuitee
C
Cook couple au
10
Lovely little unit, just byo frypan & cookware.
Pros:

The size, layout and overall ambience of the unit was more than comfortable. The view was lovely.

Cons:

The fact there was a full stove top and oven however no frypan, pots or oven dishes to be able to use this feature without purchasing my own. I enquired at reception and was simply told "they have been stolen by previous guests", but offered no solution to the issue at all.

2026-03-10 via Nuitee
L
Luca couple au
1
DO NOT BOOK THIS ACCOMODATION. FIND SOMEWHERE ELSE PLEASE. PAY THE EXTRA.
Pros:

Nothing.

Cons:

Included taxi never showed up, accomodation and booking.com refuse to help.

I chose this hotel over others because it had a taxi included from the airport to the accomodation.
I enter my flight number, time we'll be landing, everything. All sorted out.

I show up on the day, I check the status of the taxi and it says something along the lines of "Status will be updated when driver is on his way". Great. Luckily, it gives me the option to call both the driver and the journey provider.

I give the driver a call. "Hey, I think you're my taxi today to surfer's paradise, are you here at the airport?"

Barely understood the guy, but he pretty much tells me "Oh uhh um car broken, can't drive today sorry."
Right of the bat, are you serious? Thanks for telling me that now. He had my number.

I ask "what should I do then?"
And then he has the audacity to tell me to "catch a bus". Not only does he pull a no-show but gives me nothing to work with or no one to call.

I call the journey provider, who also pretty much tells me to catch a bus and nothing he can do. Amazing, guess I am catching a bus.

I get in touch with booking.com and message someone in customer service. He seems pretty helpful, says he understands and says to just catch a taxi up and send the receipt. I explain I'm already on the bus and suggest I could catch a taxi back to the airport, send the receipt and get that refunded. He says "okay just send the receipt and we will refund you."

Here's my favourite part. The time comes, we catch a taxi back, I go to booking.com and tell them I've caught that taxi back, here's my receipt. Only this time it's someone else on the other end. I ask her if she can see past chat history or whether I need to explain it again. She says she can see the chat.

She then tells me that she'd be happy to refund me the bus trip, to the accomodation.

2026-03-10 via Nuitee
M
Monika couple wf
8
Inoubliable
Pros:

Bien situé. Belle vue sur la mer. Près de tout, mer, magasins ,tram et animations le soir.

2026-03-10 via Nuitee
J
Jessica family_with_children au
8
Pros:

We had 3 rooms. One had been upgraded, the other two were a little old but clean & tidy. We were aware the apartments were fairly old so we were not expecting 5/6 star . Staff were friendly & helpful. Linen & towels were clean & fresh. Location & views were amazing

Cons:

Some of our keys didn't work but this was rectified. A little time was lost.

2026-03-09 via Nuitee
J
Joanne couple au
9
Great location and very comfortable.
Pros:

Beachcomber was in a great location close to everything, beautiful view and very comfortable. Loved that it had a bath.

Cons:

The room was a little bit dated.

2026-03-08 via Nuitee
C
Ceasar Jr couple nz
5
2026-03-08 via Nuitee
A
Alice solo_traveller gb
7
Comfortable but tired property
Pros:

It was a good location. The bed was lovely. The view was amazing. I was on the 21st floor so my studio overlooked the sea. They give you shower gel, conditioning shampoo. Super nice to have access to the pool.

Cons:

The property is very tired and rundown. It does need a revamp. The pool area and sauna felt unclean. No washing machines or dryer in the studio room. It didn’t feel too clean as there were stains on the sofa, the floor was banged up in places and the whole property was just tired. Surfers paradise is not a nice area which I knew before coming anyway. But the rooms really need a revamp and some furniture needs to be replaced as damaged. But the bed was very comfortable and view was great I just don’t think it’s worth as much as it cost. Because of stains in some furniture that’s why it felt unclean. Typically tired = unclean. But I had an enjoyable stay.

2026-03-07 via Nuitee
L
Lara couple nl
8
2026-03-07 via Nuitee