west park hotel chalets

Amenities were old and some broken. Toilet wouldn't flush properly, floors were dusty.

Bathroom was awfull. Smelt terrible. Looks like it hasnt been cleaned or painted for 40 years

The full experience the place was unfit to live in

The bed linen was dirty, TV/remote didn't work (batteries damaged).

nothing

See above and would have like more sockets by the bed, but that's a minor concern.

We collected our key for the chalets and when we got to the chalets saw the chalet door had been kicked in and one of the beds being slept in

The shower in the toilet was full of black stuff around the edges and floor hadn't been cleaned as I am head house keeper it was disgusting for me to shower in that

Too long.. reception , bar closed on Saturday nights, loo brush stuck to its base with s***t , taken away on complaint but not replaced ,drains well , let’s say windows wide open , radiators in toilet on full despite warmest May in 20+ years.. so assume didn’t work, holes in wall , TV well I needed to re assemble wall Arial point every time we used it to get channels.
So apart from above it was perfect!!!!!!

I arrived late at night only to be told they were fully booked. I received my booking confirmation and the money was removed from my account. They said if you book through booking.com the website allows customers to book even after they’re full. They made no effort to contact me to tell me this before, and haven’t refunded my money. I was left with nowhere to go late at night in the middle of Clydebank. This error has ended up costing me an additional £100 and west park have completely ignored all communications from me since. They haven’t refunded me either. DO NOT BOOK A ROOM HERE.

Old building

wouldn't recommend hotel rooms arent clean the sheets are stained, cupboards are falling apart, the bathroom flush didn't work, the radiator was leaking the thing that disgusts me from this hotel we bad dead rats outside our room and our room was like living in a insect hotel definitely wouldnt recommend if you dont like big spiders or moths ect apart from that staff is lovely.. honestly wish i could get a refund

The first issue was the Chinese woman in my bed! They had given me the wrong key! When we did enter our room, the stink was what hit us first, before we noticed the dirt. The heat was unbearable but we climbed on a filthy chair to reach and open the bathroom window and we managed to defeat the mechanism for preventing opening the other windows wide. Management appears to have given up on maintenance several years ago - e.g. a cracked toilet, probably the source of the sewerage miasma permeating the rooms.