Bisma Terrace Suite Ubud

Das Zimmer hatte einen sehr feuchten, unangenehmen Geruch, das vermutlich durch die schlecht belüftete Gestaltung des Zimmers zustande kommt. Würde es mir tatsächlich nicht mehr buchen.

The location is too interior, and the climb upto my room felt like a treacherous route every time. The TV could've been a Smart one connected to OTT apps

After 10 pm area is too quite dark exit.

a bit inconvenient that we need to give the key to the staff for cleaning the room.

Cleanliness of bed linen and towels could be improved. Couple more pillows on the bed would be appreciated.

Wifi wasn't strong enough to have a video call without buffering from time to time. TVs aren't smart TV so cant access Netflix account, so youll need to bring your own toggle/stick etc if you wish to sign into any paid viewing apps, local tv network only available fyi.

Location & arrival: The suite is located down a steep and narrow alley, with lots of turns. This is not clearly stated in the booking, and no one was available to help with my luggage. In the rain, the path becomes dangerously slippery. It’s not ideal, especially for solo travelers.

Cleanliness: Upon arrival, I noticed that the pillows were stained and had hair on them, not the welcome you hope for. It made me question the hygiene standard of the whole room.

Facilities: The air-conditioning kept shutting off during the night, making the room unbearably hot and causing me to wake up several times. The mini fridge was useful, but it made loud noises at night, which disrupted my sleep. In the bathroom all though it wad beautiful, I actually slipped and fell while showering, the mix of stone and tile, makes it very slippery, and they don’t provide a bath mat or anything for grip. That’s a serious safety issue.

scooter incident: I had mentioned in my booking that it was my birthday during my stay, but this was completely ignored, not even a simple “happy birthday.” Worse, on that day I had a motorbike accident with a scooter I rented via their partner. The scooter already had damages and unexpectedly accelerated, which caused a minor collision.

When I returned to the hotel with the person involved in the accident, visibly shaken and clearly needing help, I expected some kind of support. Instead, I was told, “It’s your fault, you fix it.” There was no concern for my wellbeing, no help in handling the situation (especially as I don’t speak the local language), and no follow-up at all (but they kept asking about damages on the scooter, that was concerning enough to ask at least 5 times (there weren’t any). It left me feeling incredibly unsupported and alone, on a day that was supposed to be special.

Staff & communication: Apart from the man who dismissed me during the accident situation, the rest of the staff were generally friendly in their demeanor.

I liked everything.

very bad smell in the bedding and towels

De handdoeken ruiken niet altijd fris.

Bathroom door kept getting jammed, got stuck in the bathroom every time you’d shut it, shower didn’t work on the first night and wasn’t kept in the loop by staff which was disappointing, when room was “cleaned”, all that was done was the bed was made, the towels weren’t removed or changed, no more toilet paper, TV didn’t work for anything other than 10 Indonesian channels, pool needs more regular cleaning and it only has 2 loungers by it so no room to sit if there is anyone else by the pool