Genesis Apartments by Gold Coast Premium

Hotels
6.8 (475 reviews)
Cnr Markwell Ave & Surfers Paradise Blvd , Gold Coast , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Fantastic outdoor facilities
Excellent location
Cons:
Filthy apartments
Pest problems

Categories

Cleanliness
3.55
Multiple complaints about dirtiness and pests in the apartment.
Service
8.55
The manager was described as lovely and understanding, offering refunds.
Location
9.55
The property was close to everything and had an amazing view of the beach.
Room Quality
5.05
Rooms were dated and not as advertised, with several maintenance issues.
Amenities
7.55
Some amenities were lacking, but had great outdoor facilities.
Value for Money
5.05
Guests felt disappointed for what they paid, given the condition of the facilities.
Food and Beverage
8.55
Standard quality for this hotel tier.
Overall Experience
6.55
General dissatisfaction with cleanliness overshadowed positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Luxurious Self-Contained Apartments with Stunning Views
Genesis Apartments offers modern self-contained accommodation with spacious balconies and beach views. Guests can enjoy free parking, 2 pools, sauna, and tennis court.

Prime Location for Entertainment and Relaxation
Situated in Surfers Paradise, just steps away from the beach and a short walk to Cavill Avenue, guests have easy access to shopping, dining, and nightlife options.

Variety of Apartment Styles with Free WiFi
From Ocean View to Budget apartments, each unit at Genesis features a full kitchen, laundry, and multiple bathrooms. Enjoy panoramic views and complimentary WiFi throughout your stay.

Book now to experience the perfect blend of luxury and convenience at Genesis Apartments.

Important information:

Please note that Genesis Apartments does not accept payment with American Express or Diners Club credit cards.

An early check in is possible at an additional charge and is subject to availability. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Please note that all units are privately-owned and different. The pictures on this website portrays some of the apartments; actual units may differ slightly..Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 12 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 33 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 475 reviews
Cleanliness: 3.55
Service: 8.55
Location: 9.55
Room Quality: 5.05
Amenities: 7.55
Value for Money: 5.05
Food and Beverage: 8.55
Overall Experience: 6.55
H
Helen • couple • au
10
2026-02-14 • via Nuitee
B
bstevens1975 • extended_group • au
7
Great family unit for the price but needing a couple upgrades.
Pros:

The hotel location was great, right in the heart of Surfers, but far enough away from the club strip.
The hotel had 2 pools, one unheated and one heated with a spa, plus play room with table tennis and a pool table.
Parking onsite underground, Q1 next block over, Beach at the end of the street, 700m.
Light rail is about a 400m walk. A 3-bedroom ground-level unit with direct garden access to both pools.

Cons:

The toaster was faulty and was tripping a circuit, but it was reported.
The A/C in the main bedroom and the 2nd bedroom was not working, only blew warm air at 25 degrees. The A/C unit was very rusted and reported.
3rd bedroom had a pedestal fan, celing fans would be a great upgrade.

2026-02-14 • via Nuitee
J
Jadeybabe19 • family_with_children • nz
7
Pros:

The pool facilities and BBQ area were excellent and a real highlight of our stay. The pool was well used by our family of 4. The apartment was a fantastic size for a small family, offering plenty of space and comfort. The oven appeared to be brand new, which was great, and the beds were very comfortable.

The apartment offered great views of the beach, which really added to the overall experience. It was also conveniently located within walking distance of public transport, making it easy to get around.

Overall, it represented good value for money.

Cons:

The overall cleanliness of the apartment was average. While basic cleaning had been done, there was little attention to detail. One of the stovetop elements was not working, which was inconvenient during our stay. The bathrooms are functional but could benefit from some updating.

We stayed for 10 nights and felt that a more generous supply of basic essentials would have been appropriate for a longer stay. Only a small amount of toilet paper, dishwasher tablets, and dishwashing liquid were provided. There was also no basic cleaning equipment available — we had to purchase a dish brush and cleaning spray ourselves in order to keep the apartment clean.
It may be worth reviewing the cutlery and crockery provided, as the current selection could be improved.

Additionally, while providing one towel per person may be reasonable for a short stay, it felt insufficient for a 10-night booking. Could benefit from providing face cloths.

Overall, the apartment was adequate, but a few improvements in maintenance, amenities, and attention to detail would significantly enhance the guest experience.

2026-02-12 • via Nuitee
A
Ash20222 • family_with_children • au
8
Genesis Apartment Surfers Paradise
Pros:

The heated pool, spa and games room was a hit with our kids. Great location being only 1 tram stop away from Cavill Avenue and 1 block away from the beach. Day and night views were fantastic.

Cons:

Full balcony access was great but I wish there was deadlocks at the top to make me feel better about having children on the 15th floor.

2026-02-08 • via Nuitee
K
Kate • family_with_children • au
8
Great location and will stay again
Pros:

In the heart of Surfers Paradise, short walk to beach, two pools and big apartments.

Cons:

Not much I didn’t like, small things like the stove top, wifi wasn’t the best.

2026-01-29 • via Nuitee
A
Angie • family_with_children • au
3
Mouldy Master bedroom
Pros:

Location was central. End of the street is the beach and a good walk to Broadbeach. Tram stop is close also. The 2 pools were good and the washing machine and dryer looked new. Other than that, nothing else. The games room and ‘gym’ were old and things were missing or broken.

Cons:

Mould and toxic pots and pants.
I always book apartments for the cooking facilities so when I pulled out the pots and pans to wash, they were all scratched and in horrible condition. A side of toxic metals leaching with your cooked meals was guaranteed. When I took the to show Colin the Manager and said they’re a health hazard and wanted new ones, he had a brand new set for me within the hour at my door. Not sure how people cooked in the old ones 🤮. We arrived at the apartment prior to Midnight and the place was clean and tidy. I had a headache the first 2 days and it wasn’t until I saw mould in the corner of the master bedroom behind a recessed ceiling near the blind that I knew it was from that. I immediately took photos and showed Colin via email and in person and advised we would be checking out asap. He offered to get the cleaners to clean it but I declined. We tried to stay out of the room as much as possible the nxt 24hrs. My husband also developed shingles 6 days after we checked in and I’m certain the mould exposure had an effect on his immunity. No mattress protector or pillow protector. Flimsy sheets.
Colin was pleasant to deal with. I only booked this as left it very last minute and not much to choose from. I was refunded my bond and remainder for nights not used only. Never again.

2026-01-28 • via Nuitee
J
Jane • family_with_children • au
5
Pros:

Location was great

Cons:

Leaking air conditioning unit with saturated smelly carpet which was reported at start of stay but not fixed.
Unable to use air conditioning throughout stay and had to purchase an air freshener to mask smell of wet carpet.

2026-01-24 • via Nuitee
N
Nazih • family_with_children • au
8
Overall, it was worth the money, and a great experience
Pros:

The location was amazing, and the couches in the apartment was really comfortable.

Cons:

Cleanliness could’ve been a tad bit better, and some things were broken.

2026-01-22 • via Nuitee
K
Kynuna • family_with_children • au
8
2026-01-21 • via Nuitee
R
Raida • family_with_children • au
5
2026-01-21 • via Nuitee
J
Jodi • family_with_children • nz
8
Great location and helpful staff
Pros:

Location was amazing, close to public transport and food and shops. Staff were very helpful and friendly. Pool was amazing

Cons:

Unit was dated, and a bit tried in places. Won’t take much to update it. Suggest new exterior doors and windows, was quite loud in morning, from traffic outside

2026-01-19 • via Nuitee
S
Sunny • family_with_children • au
5
Pros:

sea view

Cons:

not clean and need maintenance shower and toilet area.

2026-01-19 • via Nuitee
L
Lindsay • extended_group • au
7
Fun with friends and the accommodation served the purpose
Pros:

Convenient

Cons:

The furnishings were a bit run down

2026-01-19 • via Nuitee
S
Sarah • extended_group • au
8
This really suited our needs and was a great place to stay for our short stay at the coast.
Pros:

Location was so convenient for beach & food. The pool/spa/sauna was wonderful. The view (apartment #46)was fantastic with the verandah going all the way around. En-suite off the double room was great. Very comfortable living area space. Really lovely bbq and outdoor area.

Cons:

The apartment (#46) could use some refreshing - it is aging and a bit worn ( missing cupboard on bathroom cabinet, doors need maintenance, wear and tear). Also could use a bit of deep cleaning.
There was no blanket on the double bed when we arrived but there was a spare in the hall cupboard. The single beds need new mattresses, very uncomfortable, but the double was good. There wasn't any milk on arrival, no tea towel. Kitchen drawers need maintenance. No soap holder in the en-suite shower was tricky. A number of things kind of old/broken/missing. Otherwise it was a great apartment and we had the best time.

2026-01-19 • via Nuitee
B
Ben • extended_group • au
4
has potential to be good, but wasn’t.
Pros:

the location was good

Cons:

we didn’t have any ac, tried contacting property for a fan or portable ac they didn’t do anything. also didn’t have a lot of appliances and didn’t have any glasses.

2026-01-19 • via Nuitee
L
Lara • extended_group • au
1
2026-01-19 • via Nuitee
G
Gordan • family_with_children • au
10
Excellent
Pros:

Nice close to beaches

Cons:

Plenty of space ,staff are excellent and reception staff very friendly

2026-01-19 • via Nuitee
D
Dikshya • extended_group • au
10
2026-01-19 • via Nuitee
E
ENRIQUE • solo_traveller • au
8
One million view apartment ⭐️⭐️⭐️
Pros:

Location, close to surfers paradise station light rail. Nice pool spa and amenities. The view from the apartment was stunning 🤩

Cons:

The aircon was leaking, didn’t work properly. The sink of the common toilet was leaking too.(not a big deal the last one)

2026-01-17 • via Nuitee
K
Kim • family_with_children • nz
3
Mediocre, would not recommend staying here, will not be returning. Have stayed in far nice accomodation in Surfers for t
Pros:

Close to the beach, nice outdoor swimming pool.

Cons:

The property was unclean on arrival and extremely basic, definitely not worth the price they are charging

No working lights in the first bedroom and paper thin curtains throughout all of the bedrooms with the curtains half hanging off the railings.

One of the bedrooms had a major crack in the window, this is dangerous.

Dishwasher did not work properly, dishes came out filthy.

Hot water was disconnected/broken from washing machine.

Only means of cleaning the floor was an already dirty broom. When staying for more than a few days there should be an adequate way of keeping the property tidy

Bed linen was old and worn with holes

2026-01-17 • via Nuitee