Grand City Hall Hotel & Serviced Residences

Hotels
9.4 (362 reviews)
Balai Kota No.1 , Medan , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Issues with cleanliness
Breakfast arrangement could improve

Categories

Cleanliness
8.54
The bathroom could be cleaner, some rooms showed concern.
Service
10
Excellent service, friendly and accommodating staff mentioned multiple times.
Location
10
Highly praised for its central location, easy access to nearby attractions.
Room Quality
9.54
Spacious and tidy rooms with good facilities.
Amenities
9.54
Good variety of amenities including gym and pool, though not all tested.
Value for Money
9.04
Very reasonable prices for the quality experienced.
Food and Beverage
8.54
Breakfast variety was good but poorly arranged and some dishes were too spicy.
Overall Experience
10
Overall experience is highly rated, with guests expressing their desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:45

Property Description

Luxurious Accommodations
Grand City Hall Hotel & Serviced Residences offers elegantly furnished rooms with modern amenities such as flat-screen TVs and free internet access. Enjoy a comfortable stay with thoughtful touches like tea and coffee makers in every room.

Diverse Dining Options
Indulge in a culinary journey at the hotel's various dining venues, serving up delectable Chinese, Japanese, and Western cuisines. Whether you prefer a casual coffee at the Coffee Shop or a sophisticated drink at the Piano Lounge, there's something for every palate.

Relaxation and Recreation
Unwind in style at the grand outdoor swimming pool or treat yourself to a rejuvenating massage at the spa and wellness centre. With top-notch facilities and services, Grand City Hall Hotel & Serviced Residences ensures a truly relaxing and memorable stay.

Book your stay now at Grand City Hall Hotel & Serviced Residences for a luxurious and unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for Rp 650,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 650,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 362 reviews
Cleanliness: 8.54
Service: 10
Location: 10
Room Quality: 9.54
Amenities: 9.54
Value for Money: 9.04
Food and Beverage: 8.54
Overall Experience: 10
Sarah Adjanohoun • solo_traveller • fr
10
Très bien !
Pros:

Hotel très confortable avec belle chambre spacieuse. Le petit déjeuner était varié et très bon également. Parfait comme point de chute en arrivant à Medan :)

2026-05-30 • via Nuitee
A
Ahmed • couple • gb
10
Pros:

Overall oke
First time stay in this hotel, Clean room, nice sevice

2026-05-26 • via Nuitee
N
Naoki • extended_group • jp
7
2026-05-25 • via Nuitee
B
Bethany • solo_traveller • gb
9
2026-05-18 • via Nuitee
E
Explorer63883320723 • Friends getaway
10
Staycation
Pros:

Good place and good view, safety

2026-05-17 • via Tripadvisor
J
johan • solo_traveller • be
7
Très bon service mais hotel terriblement bruyant
Pros:

Personnel aimable , service parfait et propreté

Cons:

Impossible de dormir au 12eme étage fenêtre fermée jusque 3 heures au matin on n'entend que les voitures motos et klaxons et à 6h du matin musique pour une journée car free. ( je ne sais pas si c'est comme ça tous les dimanches)
Le matin c'est assez compliqué pour déjeuner il faut également être patient .

2026-05-17 • via Nuitee
S
Sandra • couple • gb
10
Great stay
Pros:

Fabulous hotel

Cons:

Nothing

2026-05-17 • via Nuitee
J
Jaco • couple • nl
7
Hotel ligt centraal, heeft veel te bieden alles is goed, wellicht iets aan de prijs
Pros:

Schone kamer

Cons:

Het zwembad had voor zo veel gasten maar twee ligbedden

2026-05-17 • via Nuitee
A
Angelo • solo_traveller • ch
9
2026-05-16 • via Nuitee
J
Jean • extended_group • cn
10
2026-05-15 • via Nuitee
S
Sébastien • solo_traveller • fr
10
2026-05-14 • via Nuitee
F
Fabrice • solo_traveller • fr
10
Je conseil
Pros:

Bon établissement pratique et relaxant avec son spa

2026-05-14 • via Nuitee
A
Annette • solo_traveller • de
9
A generous place
Pros:

Nice big room with great shower. I loved the offer for a Free shuttle to train station. Fitri and the bellboys and concierge


were very kind

2026-05-12 • via Nuitee
E
Elyshavana Jaafar • solo_traveller • my
10
Pros:

Sudah beberapa Kali menginap di Hotel ini setiap berkunjung ke Medan, nyaman dengan hotel nya, baik pelayanan,sarapan Dan lokasi hotelnya cocok semua

2026-05-11 • via Nuitee
S
Sivanathan • couple • my
10
Pros:

Kali pertama menginap di Grand Cityhall, so far semua bagus, Lamar bagus, pelayanan baik semua, sarapannya juga cocok.
Next Akan menginap lagi

2026-05-10 • via Nuitee
F
Foo Wen • family_with_children • sg
10
Pros:

The room is comfortable and clean. Staff is helpful, friendly, polite and respectful.
Overall stay is good. Recommend to everyone.

2026-05-06 • via Nuitee
S
SSA • family_with_children • sg
7
Pros:

The big room.

Cons:

The aircon gave noisy motor sound throughout the night and the shower room reek of dried urine smell.
We checked in late after 9pm and stayed only for a night so we didn't bother asking for a room change.

2026-05-06 • via Nuitee
O
Ong • solo_traveller • sg
8
2026-05-03 • via Nuitee
A
Alexander • extended_group • gb
3
2026-05-02 • via Nuitee
K
Katja • couple • fi
5
Parempiakin hotelleja on
Pros:

Henkilökunta oli ystävällistä. Pyykit sai nopeasti pestyä.

Cons:

Söimme kaksi ateriaa hotellin ravintolassa ja olivat mauttomia. Kokeilimme spata ja lämminvesiallas oli 37.5-38 astetta mittarin mukaan ja kädellä kokeiltaessa polttavan kuumaa eli käyttö kelvoton. Saunaan ei saanut heittää vettä eli ilma oli kuivan kuumaa. Huoneessa oli käynyt joskus vesivahinko nurkassa ja home rantuja näkyvillä. Aulan henkilökunta jopa painosta antamaa 5 tähteä sanomalla että se on hänen työ ja se auttaisi häntä

2026-05-01 • via Nuitee