Ona Palm Beach

Hotels
•
Onahotels
8.1 (8631 reviews)
Avenida Quinto Centenario, 11 , Adeje , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Nice amenities
Cons:
Cleanliness issues
Poor room condition

Categories

Cleanliness
6.68
Several comments highlighted cleanliness issues in the rooms, including dirt, dust, and outdated facilities.
Service
9.15
Most reviews praised the attentive and friendly service, especially from specific staff members like Valentino.
Location
9.19
The location was frequently described as excellent, with easy access to the beach and nearby attractions.
Room Quality
6.14
Repeated mentions of old and worn-out rooms, needing significant renovations.
Amenities
8.67
Amenities such as the pool and breakfast received positive feedback, although some items could be improved.
Value for Money
8.63
Generally viewed as a good value considering location and provided amenities, despite some room quality issues.
Food and Beverage
8.18
The food offered was described as tasty and satisfactory, although some reviews indicated it could become monotonous.
Overall Experience
8.15
Guests enjoyed their stay overall, despite the room's unsatisfactory condition impacting their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:27

Property Description

Stunning Views and Beach Proximity
Experience breathtaking views of the Canary Islands from Palm Beach - Excel Hotels & Resorts Club, just steps away from Troya Beach.

Luxurious Amenities
Indulge in the adult and children’s outdoor pools, gym, hot tub, and sauna during your stay. The elegantly decorated apartments and studios offer modern amenities including plasma TVs, DVD players, and fully equipped kitchens.

Convenience at Your Fingertips
With a variety of dining options, a supermarket, beauty salon, and more on-site, everything you need is within reach. Plus, take advantage of services like car rental, currency exchange, and excursion bookings at the 24-hour reception.

Book now to enjoy a perfect blend of relaxation and convenience at Palm Beach - Excel Hotels & Resorts Club.

Important information:

Pool towels are available for a surcharge of EUR 5 per week. Please note that they can be changed daily for an additional charge of EUR 1.

The type of bed is subject to availability, the hotel cannot guarantee it 100%.

Please note, for group reservations of 6 apartments or more, special conditions may apply.

When booking half board or full board, please note that drinks are not included.

We do not exchange currenciesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 8631 reviews
Cleanliness: 6.68
Service: 9.15
Location: 9.19
Room Quality: 6.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.15
Y
yem • family_with_children • es
8
Genial
Pros:

La piscina, ubicación perfecta.

Cons:

La animación es un poco sosa.

2026-05-16 • via Nuitee
A
Anthony • couple • ie
8
2026-05-16 • via Nuitee
J
Joanna • couple • pl
10
2026-05-16 • via Nuitee
S
Stephanie • solo_traveller • fr
9
Pros:

L emplacement est top, la piscine aussi, avec beaucoup de transats, table de ping pong et bar.
Le ménage est bien fait, le personnel est souriant et serviable
Les animations sont très sympa
Tt le confort est ds les appartements

Cons:

Globalement rien sauf peut être là propreté du jaccuzi et le fait qu il n' y en avait que un seul en fonctionnement
Peut être donner un coup de modernité de les chambres

2026-05-16 • via Nuitee
A
Anna • solo_traveller • pl
10
Pros:

Lokalizacja i wygodne łóżka

Cons:

Zapach i wygląd pokoju z lat 90tych

2026-05-16 • via Nuitee
B
Beatrice • couple • it
10
Bellissimo hotel, mangiato bene e staff molto gentile e disponibile, tutto
2026-05-15 • via Nuitee
A
Andrea • couple • ie
6
Fab for a few days , great pool and accessibility to town etc apartment was full equipped
Pros:

Pool was fab and the pool bar. Great location. Loved the apartment style rooms with 2bedrooms

Cons:

The apartment smelled like mould/musty.
Tv had minimal signal , impossible to watch anything on evenings in.

2026-05-15 • via Nuitee
L
Linda • solo_traveller • sk
6
Pros:

Veľmi milí a veľmi ochotní personál. Nová jedáleň a moderné zariadenie v nej. Dobrý výber jedál, čo sa týka raňajok.

Cons:

Staré zariadenia a ošarpaný nábytok. Tenké sklá, všetko bolo počuť dovnútra a taktiež cítiť smrad z fajčenia.

2026-05-15 • via Nuitee
C
Catherine • extended_group • gb
8
Great location for 3 nights, large pool area and location fab, just along from Veronica’s
Pros:

Location and price

Cons:

Noisy neighbours but security dealt with them swiftly.

2026-05-15 • via Nuitee
S
SERGIO • solo_traveller • es
10
Pros:

La amabilidad de las recepcionistas al llegar, las instalaciones muy bien y sobre todo como nos atendieron las camareras de piso Marisa y Encarni..... muchas gracias! Volveremos.

2026-05-15 • via Nuitee
V
Valentin • couple • fr
10
2026-05-15 • via Nuitee
M
MIKIO • couple • jp
9
2026-05-15 • via Nuitee
J
Joana • solo_traveller • gb
7
Pros:

The location

2026-05-14 • via Nuitee
S
Sara • solo_traveller • it
9
2026-05-14 • via Nuitee
P
pascale • solo_traveller • fr
8
Pros:

Le personnel est souriant et à l'écoute

Cons:

La proximité du club Papagayo, musique jusque très tard la nuit

2026-05-14 • via Nuitee
S
Sven • couple • se
3
2026-05-14 • via Nuitee
T
Teresa • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-05-14 • via Nuitee
A
Andrea • solo_traveller • it
6
Pros:

Staff gentile e disponibile, buona qualità del cibo a colazione e cena.

Cons:

Camere vecchie e sporche, il bagno marcio con doccia con tenda.puzzolente , musica tutto il giorno.

2026-05-14 • via Nuitee
E
Evan • couple • ie
10
2026-05-13 • via Nuitee
R
Raluca • solo_traveller • be
8
Pros:

The staff is very kind, professional and always ready to go the extra mile to make your stay enjoyable. The breakfast is delicious - very good quality of the food and a lot of variety. The proximity to a nice small beach is a plus.

Cons:

The rooms are confortable but the hotel would be more welcoming if it was refurbished a bit and the quality of the facilities was slightly improved.

2026-05-12 • via Nuitee