Ona Palm Beach

Hotels
•
Onahotels
8.1 (7913 reviews)
Avenida Quinto Centenario, 11 , Adeje , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Nice amenities
Cons:
Cleanliness issues
Poor room condition

Categories

Cleanliness
6.68
Several comments highlighted cleanliness issues in the rooms, including dirt, dust, and outdated facilities.
Service
9.15
Most reviews praised the attentive and friendly service, especially from specific staff members like Valentino.
Location
9.19
The location was frequently described as excellent, with easy access to the beach and nearby attractions.
Room Quality
6.14
Repeated mentions of old and worn-out rooms, needing significant renovations.
Amenities
8.67
Amenities such as the pool and breakfast received positive feedback, although some items could be improved.
Value for Money
8.63
Generally viewed as a good value considering location and provided amenities, despite some room quality issues.
Food and Beverage
8.18
The food offered was described as tasty and satisfactory, although some reviews indicated it could become monotonous.
Overall Experience
8.15
Guests enjoyed their stay overall, despite the room's unsatisfactory condition impacting their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:27

Property Description

Stunning Views and Beach Proximity
Experience breathtaking views of the Canary Islands from Palm Beach - Excel Hotels & Resorts Club, just steps away from Troya Beach.

Luxurious Amenities
Indulge in the adult and children’s outdoor pools, gym, hot tub, and sauna during your stay. The elegantly decorated apartments and studios offer modern amenities including plasma TVs, DVD players, and fully equipped kitchens.

Convenience at Your Fingertips
With a variety of dining options, a supermarket, beauty salon, and more on-site, everything you need is within reach. Plus, take advantage of services like car rental, currency exchange, and excursion bookings at the 24-hour reception.

Book now to enjoy a perfect blend of relaxation and convenience at Palm Beach - Excel Hotels & Resorts Club.

Important information:

Pool towels are available for a surcharge of EUR 5 per week. Please note that they can be changed daily for an additional charge of EUR 1.

The type of bed is subject to availability, the hotel cannot guarantee it 100%.

Please note, for group reservations of 6 apartments or more, special conditions may apply.

When booking half board or full board, please note that drinks are not included.

We do not exchange currenciesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 7913 reviews
Cleanliness: 6.68
Service: 9.15
Location: 9.19
Room Quality: 6.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.15
L
luc pira • family_with_children • be
8
Bon séjour
Pros:

Le café au petit déjeuner était très bon.
La litterie était confortable.
Une belle terrasse.
Le personnel très sympathique.

Cons:

Il serait plus judicieux d'avoir des assiettes chaudes pour pouvoir manger des œufs encore chauds.
Le sèche-cheveux dans la chambre est trop loin du miroir avec un fil électrique trop rigide.

2026-03-28 • via Nuitee
A
Aleksei • family_with_children • de
7
Pros:

Много места

Cons:

Старое все и требует ремонта

2026-03-28 • via Nuitee
R
Ricardo • couple • ie
10
None . All went good .
Pros:

Best hotel to stay in Playa de las Americas

Cons:

The hotel is great , near to the beach and all best places to go in Tenerife Playa de las americas . The hotel help us with all our needs . High recomend this hotel . Thank you all .

2026-03-28 • via Nuitee
S
Samuel • couple • ie
10
Wonderful can’t fault the hotel
Pros:

From the offset the pleasant smell and cleanliness, 10/10 staff where a eye catcher

Cons:

N/a

2026-03-28 • via Nuitee
4
4 • extended_group • de
10
2026-03-28 • via Nuitee
P
Pedro AH • family_with_children • es
9
Pros:

El apartamento era grande, situado en muy buena zona y el personal muy amable.

Cons:

Mucho turista extranjero con modales mejorables

2026-03-28 • via Nuitee
T
Tiziano • couple • ch
8
Soggiorno piacevole in ottima posizione. Complimenti al personale per disponibilità e professionalità!
Pros:

Il personale estremamente accogliente, disponibile, gentile e professionale. La posizione ottima. Prima colazione e cena ottime!

Cons:

Il bagno ha bisogno di manutenzione!
Mi chiedo perché bisogna pagare 2,50 € al giorno per il noleggio della cassaforte?

2026-03-28 • via Nuitee
P
Patrick • family_with_children • be
9
Séjour en bord de plage avec accès facile aux commerces et restaurants.
Pros:

L'emplacement idéal, en bord de plage avec un accès facile aux commerces et restaurants. La vue de la chambre avec vue sur le Teide du côté de l'entrée et vue sur la mer du balcon.

Cons:

L'entretien de la chambre en général. Les portes des balcons étaient difficiles à ouvrir et fort abîmées. Il n'y avait pas de tentures dans le salon avec un canapé-lit. Difficile d'y dormir correctement.

2026-03-28 • via Nuitee
M
MARIA • family_with_children • es
10
2026-03-28 • via Nuitee
V
Viviana • couple • it
7
Tutto e’ bene quel che finisce bene
Pros:

Posizione ottima, personale gentile, struttura molto carina, colazione varia e abbondante.

Cons:

Abbiamo avuto una pessima esperienza con gli scarafaggi…. Purtroppo la nostra camera era infestata, addirittura nel letto… dopo 2 notti insonni ci hanno cambiato camera, dandocene una vista mare. Hanno rimediato al disagio, oltre che con il cambio camera, anche con una cena offerta. Un grazie alla gentile Vanisha.

2026-03-27 • via Nuitee
J
JAVIER • couple • es
4
Pros:

LA UBICACION EXCELENTE

Cons:

LOS MUEBLES DEL APARTAMENTO . LAS SILLAS DEL COMEDOR ESTABAN ROTAS NO TE PODIAS SENTAR. EL SOFA MUY VIEJO. LA BAÑERA ESTABA RAYADA

2026-03-27 • via Nuitee
G
Gudmundur • solo_traveller • is
8
Pros:

Breakfast was good, location was good, friendly staff.

Cons:

The rooms are getting a bit tired and might need new furniture.

2026-03-27 • via Nuitee
E
Elle • family_with_children • gb
10
I got to Tenerife had somewhere else booked, wasn’t as expected but booked this 10 minutes after finding it on booking.c
Pros:

Clean, friendly, loved this place

Cons:

N/A

2026-03-27 • via Nuitee
S
Scott • extended_group • gb
10
Brilliant holiday with my wife and adult daughters
Pros:

Location

Cons:

Nothing

2026-03-27 • via Nuitee
P
Prukhnytska • family_with_children • gb
7
2026-03-27 • via Nuitee
A
ANETA • extended_group • pl
8
2026-03-26 • via Nuitee
K
Kristjan • solo_traveller • is
9
Pros:

Good location, spacious room

Cons:

Missing stand for suitcase

2026-03-26 • via Nuitee
M
milani • couple • it
7
2026-03-26 • via Nuitee
T
Timur • couple • de
10
2026-03-26 • via Nuitee
S
stephen • couple • ie
10
2026-03-26 • via Nuitee