GRAND AYDlN PERA HOTEL

Please refer to Google review.

The hotel listed on Booking.com was misleading and did not match the description provided in your app. It is not a 3-star hotel, as evidenced by the 1-star sign at the entrance.
The place is dirty, with stains on the bed that caused itchiness all night.
The water supply is unreliable, and at times there was no cold water.
The shower hose is leaking, making it difficult to use with scorching hot water.
The toilet seat is leaking, the utensils are dirty, the TV is non-functional, there is mold everywhere, and there is extremely loud noise from the street and bars downstairs, preventing us from sleeping.
Noting that my old parents needed their rest more than anyone.
After reading through the reviews, I realized that several people reported someone had submitted high ratings on their behalf—clearly fraudulent behavior. Despite this, Booking.com took no action and continued to allow the property to advertise on their platform.
Additionally, I ended up paying twice for a 9-day stay in Istanbul for 4 people (since we had to move to a decent hotel) as the hotel refused to issue a refund. Booking.com’s only response was to offer a 30% reimbursement, all while keeping the commission they received from the hotel (This was the reason given by the hotel owner for refusing to reimburse me).
This entire experience was deeply disappointing both with the hotel and with how Booking.com handled the situation. As a loyal customer, this has seriously shaken my trust in the app and its approach to handling complaints.

I recently stayed at this so-called "hotel" in Istanbul, and I honestly wish I hadn’t. From the moment I arrived, it was clear that this place is very poorly managed. The staff were unfriendly and barely helpful, and communication was a nightmare.

The room was nothing like the pictures – dirty floors, stained sheets, and a bathroom that looked like it hadn’t been cleaned properly in weeks.

On top of that, the noise was unbearable. I could hear everything from the hallway and even conversations from other rooms. It was impossible to get a good night’s sleep.

The location might be decent, but that’s the only good thing I can say. Overall, this was one of the worst hotel experiences I’ve had. Definitely not recommended – avoid if you want a comfortable and stress-free stay in Istanbul.

Big noise from the disco every night until 3am, hard to fall asleep before that.
Old building and hygiene is not very good, there are cockroaches.
The photos on the website do not correspond to reality.

The hotel looked better in the photos. We chose the hotel because of the kitchen, but we couldn't use it. It wasn't clean. There wasn't even paper until we asked for it. Breakfast was included in the hotel's service and we had to go to another building to get it.

At the ad they said the hotel has elevator but we have to going up with 19 steps to reach the elevator.
Also there is no cleaning service and several times we asked the reception but not things happened

Yes the facilities are old, and yes there's a lot of noise, but not sure what you expect for this price in the most central district of Istanbul.
Overall it's pretty good value.

Everything was sooo bad, we left this hotel the next morning, and they didn’t refund money for next 2 days. also booking after all didn’t answered to my message in customer support. All the furniture there was in terrible condition, there were bugs, and the room was not cleaned enough, ceiling leaked:(

The hotel staff at the reception tried to accommodate us and offered a “better” room, but honestly, it was even more run-down. It’s really a shame that it turned out this way. :(

The four of us had a reservation for three nights in this hotel, a four-bed deluxe room ( nothing in this room is deluxe!!!) Room 301.
We overslept the first night, in the morning I turn on the light and I have something to see... bed bugs on the bed, around the bed, on the floor, blood on the sheet!!! We found out on the internet what kind of animals they are, because we are meeting them for the first time!
We packed up and took two killed bedbugs in a tissue to the reception as proof.
The older gentleman at the reception wasn't very nice, but he offered us another room!!! We were shocked, it was out of the question to stay there anymore, we also had a minor child with us. We didn't feel safe at all and left the hotel... They didn't return our money, that older gentleman told me to contact booking.com...
I paid the full amount for the hotel when I made the reservation. I wrote to them today, so I hope I will get my money back.
I took enough pictures in the hotel...

everything seems decaying…

All was nice

Room is dirty, have cockroaches and very noisy because there is nighclub near and they play music very load until 04 am. Shower is broken and water don't go where it should and have to use towels to dry floor.