Cambridge City Mill

As above, facilities to make it more comfortable.

A bit of a challenge finding the entry and should be communicated more clearly.

I didnt feel the room was as clean as it should of been, I am not convinced the sheets were fresh as they were creased, not smoothed out and there was a little bit of tissue still in the bed when I pulled the quilt back.

Noisy at night. Wasn't the best night's sleep

Shower needs updating. Wash hand basin faulty.

There were no cups, or tea making facilities. Only one bath towel provided.
Television did not work. Room was very warm, unable to open windows.

No response from the manager when I contacted him regarding lost property.

No lock on door to building. Cleaning materials stored in corridor, ugly room with stained fridge, no welcome on arrival, room not ready at 2pm, access via dark, smelly alley full of bins.

Bit hard to find

Access might put off some people as it's down an alleyway but it was well lit when I returned around 2300.

Initially the wrong information and photos about the room were incorrect causing concern on our arrival. The bed was against the wall which I found claustrophobic. The floor was not particularly clean.

Very difficult to find anywhere to park. Location not in a nice area and the entrance steps were steep and slippery. The bed was awful, tha mattress was covered in stains as the a the duvet cover, but the worst thing was the bedsheet was covered in dead bugs and bed-bug faeces. I have taken photos. I couldn’t sleep there so eventually left and slept in my car. I sent an email to the property but they did not respond, no one was answering their phone. I expect a full refund at the very least

No staff there to meet us. No information on how to get in or collect keys. No staff present throughout entire stay.

When I eventually got through to the "manager" via phone call he accused me of changing my email address and told me it was all my fault I'd received no check in information. After offering to prove to me that he had sent it he quickly realised that he had not and then blamed all of the other staff for this error. What a boss to work for huh.

After that he then also told me that he was only allowing one person in the room and nobody was allowed into my room except for me, even though the room was booked for 2 people. At this point I had lost my patience with his rude incompetence and became furious, I told him that I had booked for my partner and myself and that if he didn't want her in there he could either give me all my money back immediately or call the police to remove us and explain why he was mis-selling his own rooms. He quickly backed down.

The apartment was not very clean, the bed was extremely hard and there is only one razor thing pillow per person.

The property is listed as a hotel on Booking.com - this is a lie. The rooms are also listed as sound proofed, this is also a lie and you can hear every word spoken on the busy street below.

I'd demand our money back if the idea of talking to that manager again didn't fill me with red hot rage.

There was very little communication in answer to my messages and the arrangements for arrival and check in were advised very late.

For the price it is right but it is entered down a back alley and through the exit of a restaurant Kitchen. The top floor appartment can get very warm and it is a little tired with the decor and facilities but for the price I was not expecting much more.

When I arrived at the property I was turned away because they didn't actually have any rooms available, despite having already taken my money. This left me as a solo female traveller looking for somewhere else to stay at 10pm at night. Hoping to get a refund soon