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Facilities
Property facilities
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Pets allowed
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Tour desk
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Ironing service
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Mobile app for room service
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Pub crawls
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby outdoor pool
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Snorkeling on site
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Beach umbrellas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Exercise/lap pool
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Japanese garden
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Swimming nearby
Review Highlights
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Property Description
Luxurious Accommodations
Featuring family rooms with modern amenities, including a flat-screen TV and fully equipped kitchenette, El Refugio Hotel ensures a comfortable stay for all guests.
Delicious Dining Options
Start your day with a delectable continental or vegetarian breakfast at the on-site bar, offering local specialties, fresh pastries, and fruits. A minimarket is also available for your convenience.
Relaxing Outdoor Spaces
Unwind in the seasonal outdoor swimming pool, take a leisurely stroll in the garden, or opt for a sightseeing tour nearby. With a patio and terrace, this aparthotel provides the perfect setting for a relaxing getaway.
Book now to experience the luxury and comfort of El Refugio Hotel in San Juan!
Managed by a private host
Property Policies
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Internet
WiFi is available in some hotel rooms and is free of charge.
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Parking
No parking available.
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Pets
Pets are allowed. No extra charges.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an existing bed.
Children up to and including 5 years old stay for free when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Mucha calidez en la atención del personal del Hotel. Excelente predisposición desde el check in hasta después del check out. La atención es personalizada e intentan que los pasajeros se sientan lo más a gusto posible. Aunque arribamos al hotel varias horas antes de la hora prefijada de ingeeso, la habitación estaba en perfecta condición de aseo. Buena calefacción. El agua caliente es mediante termotanque, por lo que tiene las restricciones de ese sistema de calentamiento, pero sale muy bien. La habitación es espaciosa y cuenta con una pequeña cocina, heladera y una mesa para 4 personas.
Atención de Amanda
Nada
Die Lage
Dreckig, wenig Wasser in der Dusche. Lauter Kühlschrank nachts. Alte Matratze.
5 min vor Ende der offiziellen Frühstückszeit gab es gar nix mehr. Unfreundliches Personal.
Absolut miserabel und das Geld nicht wert. Sorry für die schlechte Bewertung, aber mach ich normal wirklich nicht.
bien
La tranquilidad.
La primera habitación tenía problemas con el agua caliente y nos tuvimos que cambia a otra mejor. Lamentablemente otro huésped tuvo el mismo problema y luego mi sobrina que llegó un día después tuvo el mismo problema con el agua. Si se pudiera solucionar volvería a hospedarme.
Great location
My room wasn't what I chose and I only stayed one night because it was so loud I couldn't sleep I checked out the next day and left. However was charged for the entire week even though I checked out early.
Very pretty modern building with swimming pool. Ample rustic lounge chairs. Lots of nice art on the walls. Rooms were a bit drab and could use some more furniture (and towels - only one). Our suite was much larger and nicer than the regular rooms. No cooking facilites in the rooms, but wine glasses are available at the fnt desk. Some indoor parking available. Nice breakfast of various breads and pastries, yoghurt and cereal, fruit, and coffee.
Staff was very nice and attentive. Look for Augustina who was exceptionally nice and helpful and knowledgeable! She led us to great restaurants in town: Club Espaniol, Club Sirio y Libanes and La Vene (good food and great staff on the corner). Also put us in contact with Diego who led a great wine tour to Pocito (Spanish only). He's young and enthusiastic and has a nice vehicle.
Spend time in the huge beautiful parks. Would have liked to visit the historical and art museums, but were closed for Christmas. Walking distance to el Centro through the parks.
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