smartments Hamburg Aussenalster

Hotels
•
SMARTments
8.2 (2085 reviews)
Schottweg 9 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Express check-in/check-out
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Cashless payment available
Fire extinguishers
First aid kit available
Contactless check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good public transport access
Cons:
Cleanliness issues noted
Parking availability and cost concerns

Categories

Cleanliness
7.59
Some reviews indicate cleanliness issues with bedding and surrounding parking.
Service
8.56
Staff were described as very helpful and friendly.
Location
8.6
Convenient location with access to public transport, but parking is challenging.
Room Quality
8.05
Rooms are generally nice, but issues with furniture and noise were mentioned.
Amenities
8.08
Good amenities with clean and well-equipped apartments, though some minor issues were noted.
Value for Money
8.04
Reasonable value for the money, but parking costs could add up.
Food and Beverage
8.09
Basic but satisfactory, no specific comments were made.
Overall Experience
8.56
Generally a positive experience with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:32

Property Description

Modern Amenities
Experience the convenience of free WiFi and contemporary living at SMARTments business HAMBURG AUSSENALSTER. Each apartment boasts a flat-screen TV, fully equipped kitchen, and a private bathroom, ensuring a comfortable stay.

Prime Location
Situated just a stone's throw away from the picturesque Außenalster Lake, immerse yourself in the beauty of Hamburg's surroundings. Explore nearby attractions such as Speicherstadt and Hamburg Main Train Station, all within a short distance from the property.

Easy Access
With Hamburg Airport a mere 8 km away, traveling to and from SMARTments business HAMBURG AUSSENALSTER is a breeze. Book your stay now and indulge in a seamless blend of modernity and convenience.

Important information:

Please note that on request and subject to availability, the following items can be borrowed free of charge: a hairdryer, fan, vases, a lemon press, a garlic press, cleaning materials, a drying rack and extra crockery and cutlery.

Please note that rooms are cleaned every week. Fresh towels or bed linen are available upon request. Additional cleaning is available any time for a EUR 35 surcharge.

When booking 5 rooms or more, special conditions and additional supplements may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2085 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
B
Bernadette • couple • de
6
2026-04-11 • via Nuitee
R
Roman • solo_traveller • ua
10
2026-04-11 • via Nuitee
L
Larissa • family_with_children • de
10
2026-04-09 • via Nuitee
S
Svenja • solo_traveller • de
8
2026-04-08 • via Nuitee
S
Sabine • family_with_children • de
8
Wir würden wiederkommen.
Pros:

Schönes helles Zimmer.In der Küchenzeile gab es alles was man braucht Alles sauber. Gute Anbindung mit der U-Bahn in die Hafencity.

Cons:

Die Betten mit 1,40m schon sehr schmal und ein zweiter Nachttisch wäre schön gewesen.

2026-04-08 • via Nuitee
A
Arne • family_with_children • de
9
Wir würden jede Zeit wiederkommen.
Pros:

Die Wohnung war für zwei Personen perfekt und sauber. Die Lage war super (nur 10 Gehminuten zur U3).
Die kleine Küche verfügte sogar über eine hochwertige Spülmaschine.

2026-04-06 • via Nuitee
J
Jasmin • couple • de
4
Man muss Tiefschläfer sein, dann ist es für einen Wochenendtrip ganz in Ordnung
Pros:

Ich finde es gut, dass die Unterkunft in der Nähe der U-Bahn liegt und in der Nähe eine Bäckerei ist.
Eine Küchenzeile zu haben war auch praktisch.
Check in und Check out waren total easy und die Katze unten am Eingang ist total süß.
Zimmer waren sauber.

Cons:

Es ist hellhörig. Seeehr hellhörig.
Eigentlich bin ich nicht so sensibel was das angeht, aber von der Lautstärke her, war es das schlimmste Hotel in dem ich bisher meinen Urlaub verbracht hatte.
Die letzte Nacht konnte ich erst gegen 2:30 Uhr einschlafen und wurde ab 5:30 Uhr direkt wieder geweckt.
Die Türen werden laut geknallt, man hört Leute gehen, reden, deren Fernseher, wenn sie sich Lautstark Vergnügen, über einem alles rummst - sodass die eigenen Türen wackeln, etc.
Ich bin froh, nur 3 Nächte dort gewesen zu sein, denn 2 von 3 waren absolut nicht erholsam und dadurch waren wir tagsüber ziemlich ausgelaugt.

Außerdem hätte man die Einrichtung etwas schöner machen können. Es war schon etwas traurig eingerichtet.

2026-04-06 • via Nuitee
J
Joshua • family_with_children • nl
10
Pros:

A CAT IN THE HOTEL HELL YEAH

Cons:

wasn't able to take the cat home... :(

2026-04-06 • via Nuitee
J
Jessica • couple • de
9
Super Lage
Pros:

Die Lage war gut, am Wasser entlang war man gleich im Zentrum von Hamburg.

2026-04-05 • via Nuitee
S
Steve • solo_traveller • gb
8
Pleasant stay near the Alster and Lange Reihe
Pros:

I stayed here for 6 weeks, and really liked the quiet location, although I was only 20 minutes away from various central locations. I walked by the Alster almost every day - it was great to see it frozen in February and with cherry blossom in the sun in late March.
The room was comfortable, and cleaned once a week. The kitchen was small but ok for one person.
There is a black cat that hangs out on the ground floor!

Cons:

Slightly dodgy lift, although they did have engineers in to look at it.
The WhatsApp AI support sometimes gave incorrect advice.

2026-04-04 • via Nuitee
I
Irma • family_with_children • lt
5
Pros:

Švara

Cons:

Įsiregistravimas buvo komplikuotas. Supildėme internetu visus duomenis. Email su kodais negavome. Žinutes atsako Di. Planšetė registraturoje kodo booking nerodė. Po kelių skambučių ir begalinio laukomo mums telefonu padiktavo gal 12 ženklų koda. Iš antro karto teisingą. Parkingo nėra, nors skelbia kad yra.

2026-04-02 • via Nuitee
A
Ashton Alexej • family_with_children • de
4
Cheap... VERY cheap.
Pros:

The location was quiet and most touristy places were easily reachable. There are different lines of trains and busses within walking distance.

Cons:

Oh, where to start... First of all, the bed and mattress are super cheap. Uncomfortable wouldn't be much of an issue, but if two people are sleeping on it, it's lowers significantly to the point of almost breaking, especially if one of them is above average weight. We ended up sleeping with the mattress on the floor just in case.
The TV is so old that it doesn't even have a USB port. Flatscreen only by technicality. Terrible Resolution as well.
The wall between bathroom and the main area was incredibly thin, so you could hear everything, even the tiniest fart. Quite uncomfortable.
The stove was super unsafe. The dials moved at the slightest touch and were easily knocked off. We almost burned through a plastic bag we had temporarily stashed there.
The kitchen hood that was supposed to catch steam didn't work, so we always had to open the window.
The internet was not secured, meaning everybody on the street had access to it.
The hangers and shelving area in the bathroom were loose, too. And lastly, you couldn't turn off the bathroom heating, meaning it was always incredibly warm in there.
There are a couple of other minor things, like dirty walls, but those are quite nitpicky.
All in all, it looks a LOT better in the photos and in the description. Honestly, I'm somewhat scammed.

2026-03-30 • via Nuitee
A
Artem • couple • pl
3
Cons:

Не в вошли в положение и отказались вернуть часть денег!

2026-03-30 • via Nuitee
G
GEORGIOS • family_with_children • cy
6
2026-03-30 • via Nuitee
M
Marco • couple • de
8
Würde ich wieder buchen für einen kürzeren Aufenthalt
Pros:

Sehr sauber,leise,top gelegen ,engagiertes Personal

Cons:

Etwas spartanisch eingerichtet,keine Couch o.ä.

2026-03-30 • via Nuitee
V
Vela • solo_traveller • es
10
2026-03-29 • via Nuitee
S
Sabine • couple • de
8
Parkplatz stand zur Verfügung, Zimmer ruhig gelegen
Pros:

Zentral gelegen, ruhig

Cons:

Spülmaschine schmutzig, nicht ausgeräumt, keine Küchenrollen, Kaffeemaschine schmutzig

2026-03-27 • via Nuitee
A
A. • couple • de
8
Pros:

Es wurden Parkplätze angeboten, auch wenn sie kostenpflichtig waren

2026-03-27 • via Nuitee
S
Steffen • family_with_children • de
9
2026-03-26 • via Nuitee
F
Frederic • family_with_children • de
8
Pros:

Schönes appartement. Alles super

Cons:

Parkplätze waren schwer zu finden aber kein thema der Unterkunft ;-)

2026-03-24 • via Nuitee