Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Tour desk
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shared kitchen
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good price
Kind service
Nice location
Facilities available
Cons:
No cleaning during stay
Water issues in bathroom
Check-in times unclear

Categories

Cleanliness
5.75
No cleaning was done in the rooms during the stay.
Service
8.25
The staff received guests with kindness and honored reservations made online.
Location
8.25
Good location, close to the center.
Room Quality
6.25
Issues with the bathroom sink leaking.
Amenities
6.95
Facilities available but didn't receive any specific highlights.
Value for Money
8.25
A good place at a great price.
Food and Beverage
6.95
Not mentioned explicitly.
Overall Experience
6.95
General satisfaction but with some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:47

Property Description

Luxurious Shared Lounge

Hotel Urban Cholula, nestled in the heart of Cholula, offers a luxurious stay with a shared lounge for guests to unwind and socialize after a day of exploring the nearby attractions.

Modern Amenities and Services

Indulge in modern amenities such as a sun terrace, a 24-hour front desk, and complimentary WiFi throughout the property. Each well-equipped unit boasts a cozy seating area, a flat-screen TV, and a kitchenette for convenience.

Family-Friendly Environment

Families are welcomed at this aparthotel with an indoor play area for children to enjoy. Create unforgettable memories with loved ones while staying at Hotel Urban Cholula.

Book now and experience a perfect blend of comfort and convenience at Hotel Urban Cholula!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

7.2
Based on 21 reviews
Cleanliness: 5.75
Service: 8.25
Location: 8.25
Room Quality: 6.25
Amenities: 6.95
Value for Money: 8.25
Food and Beverage: 6.95
Overall Experience: 6.95
A
Antonio couple mx
7
2026-01-20 via Nuitee
D
Diana Libertad extended_group mx
7
Cons:

En general habría sido un buen espacio en relación precio/calidad/ubicación, sin embargo, el servicio de WC en la habitación no servía y, una vez que fue reportado, la atención demoró y ofreció una solución parcial.

2026-01-19 via Nuitee
S
Sonia couple mx
9
Pros:

La tranquilidad

Cons:

El agua solo salió Tibia

2025-12-09 via Nuitee
H
HELDER solo_traveller pt
6
2025-12-08 via Nuitee
E
EDGAR couple hu
8
Pros:

Un buen lugar a un super precio, y cerca del centro.

Cons:

Desde la aplicación no te dicen que te van a cobrar al llegar y te da la opción de pagar al momento de hacer la reserva en booking, lo que me generó un cargo doble. Tengan en consideración eso

2025-12-06 via Nuitee
D
Daniela couple mx
4
Pros:

Las instalaciones

Cons:

No hacen limpieza en las habitaciones, estuve dos días y no fueron a tirar basura o limpiar

2025-11-28 via Nuitee
G
gomez medina solo_traveller mx
10
2025-11-27 via Nuitee
E
espadass couple mx
8
Cons:

Que el check in aparece a cierta hora el está app pero ya en el hotel la cambian

2025-11-25 via Nuitee
D
Diaz Glez couple mx
8
Pros:

La atención al cliente, me recibieron con amabilidad y respetaron la reservación a través de la plataforma.

Cons:

En la habitación el agua del lavabo se salía, cómo que no estaba bien sellado y se escurría por el mueble.

2025-11-24 via Nuitee
D
David Samuel couple mx
10
2025-11-23 via Nuitee
J
Jose Raynal couple mx
9
Muy buen hotel a un excelente precio
Pros:

La flexibilidad del horario del check-in

Cons:

Todo estuvo bien

2025-11-14 via Nuitee
J
Jose Raynal couple mx
10
Muy buen hotel a muy buen precio
Pros:

La flexibilidad en el check-in y la ubicación

Cons:

Nada

2025-11-09 via Nuitee
G
Gasca extended_group mx
1
2025-09-30 via Nuitee
C
Carlos couple mx
6
2025-07-01 via Nuitee
J
Jose young couple mx
8
Nice hotel at very reasonable price
Pros:

The location was ok

Cons:

The parking place door was closed when I arrived to the hotel

2024-07-01 via Nuitee
H
Hermès solo traveller fr
10
this place its amazing
Pros:

i like this place; its was so amazing

2024-03-27 via Nuitee
V
Victor young couple cy
6
If you are just passing by its ok . But if you want to have a nice holiday is not the place to stay.
Pros:

Location

Cons:

Its like Dorms for students and workers. You don’t have a kitchen for you. You share the area and there is nothing to cook. So is useless the kitchen. And during the day is difficult to get hot water in the shower.

2024-03-20 via Nuitee
I
Isaac young couple mx
3
Poor
2024-03-19 via Nuitee
O
Oscar solo traveller us
10
Exceptional
Pros:

Friendly staff nice and quiet

2023-06-01 via Nuitee
A
Alfredo review category business travellers mx
3
Poor
2022-12-21 via Nuitee