Heart of Queenstown

Hotels
8.8 (371 reviews)
62 Shotover Street Queenstown , Queenstown , nz

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Ski storage
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Cashless payment available
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Well-equipped apartment
Cons:
Noise from nearby restaurants
Stairs may be an issue for some

Categories

Cleanliness
8.28
Reviews mention well-maintained accommodations but some concerns about practicality.
Service
9.25
Guests highlighted excellent service and helpful hosts.
Location
9.79
The location was frequently praised as outstanding and central.
Room Quality
8.24
Some concerns about noise and practicality for families, but generally comfortable.
Amenities
8.77
Well-supplied kitchen and laundry facilities noted, but limited luggage storage mentioned.
Value for Money
8.73
Guests felt they received good value based on location and comfort.
Food and Beverage
8.28
No specific food and beverage mentions, assumed standard quality.
Overall Experience
9.05
Generally positive, with recommendations for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:25

Property Description

Luxurious Self-Catered Apartments
Experience the ultimate comfort at Heart of Queenstown. Our apartments boast fully equipped kitchens, air-conditioning, heating, and separate lounge areas.

Breathtaking Views
Wake up to panoramic views of the picturesque lake and majestic mountains from your private balcony.

Convenient Location
Situated in the bustling heart of Queenstown, our property is just a stone's throw away from shops, restaurants, and bars. Plus, with Queenstown International Airport a mere 20 minutes' drive away, your journey to and from the hotel couldn't be more convenient.

Ready to immerse yourself in luxury and convenience? Book your stay at Heart of Queenstown now.

Important information:

The fine print currently reads Please note that these apartments are self-catered and will not be serviced during your stay. Reservations of 6 nights or longer benefit from a free mid-stay cleaning service.
Parking space would be $25 per day.
This property will not accommodate hen, stag or similar parties.

Please inform Heart of Queenstown in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs NZD 25 per day.

Location

Guest Reviews

8.8
Based on 371 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
V
Vanessa • family_with_children • tw
9
地點在市中心很方便，房間的view超級棒，房東回訊息很快，有需求的話很快可以得到回覆。
Pros:

地點在市中心，去坐纜車或參加各種極限運動，走路就可以到，不需要開車，這對遊客來說很方便。

Cons:

沒有電梯，房間在二樓，須自己搬行李上樓。樓下是餐廳，晚上的時候打開陽台會有一點油煙味，但還可以接受。路邊臨停對第一次來的遊客來說有點困難，要找到可以臨停的標記，限時5分鐘。

2026-02-12 • via Nuitee
V
veronica • extended_group • ar
9
Gran departamento para visitar queenstown
Pros:

Comodidad en el alojamiento y buena ubicación

2026-02-10 • via Nuitee
K
Kat • couple • au
8
Great location.
Pros:

Great location, owners were amazing to deal with

Cons:

Nothing

2026-02-09 • via Nuitee
D
Dongyi • family_with_children • tw
10
2026-02-09 • via Nuitee
A
Ammi • extended_group • au
9
Location, clean and very comfortable. Prefect for no more then a family of 4
Pros:

LOCATION !!! Is absolutely unbeatable. Beds are comfortable, apartment is very clean. Communication with staff is very efficient. Have all the information we needed plus some on arrival, didn’t need to communicate again.

Cons:

For family of 5 adults a bit too small, that being said we did not spend a great deal of time in our room so it was no big issue to us.

2026-01-28 • via Nuitee
C
Craig • extended_group • au
10
Pros:

The location

2026-01-27 • via Nuitee
G
Geoff • family_with_children • au
8
Great place to see the best of Queenstown. Can’t beat the location!
Pros:

Great location. Well equiped. OK bathroom

2026-01-25 • via Nuitee
P
Pete • extended_group • au
10
It was our first visit to Queenstown and we thoroughly enjoyed it. The accommodation was spot on.
Pros:

Caroline and Paula were fantastic to deal with. And location is spot on. We had a lovely time.

2026-01-25 • via Nuitee
K
Kwok Kin Sunny • extended_group • hk
8
2026-01-23 • via Nuitee
J
Jessica • family_with_children • au
7
2026-01-20 • via Nuitee
F
Frédéric • family_with_children • pf
8
Très bon séjour
Pros:

Excellent pour une famille de 4 personnes. Tout juste dire quelque chose de négatif, il manquait juste une éponge pour la vaisselle et un torchon pour la vaisselle . Tout le reste est parfait

Cons:

Juste l entrée de l’immeuble.. vieillot

2026-01-19 • via Nuitee
G
gaye • extended_group • au
6
average but good value
Pros:

Location.

Cons:

Stairs. Not enough mirrors. One bathroom. Needs nicer furniture

2026-01-19 • via Nuitee
T
Tina • extended_group • nz
9
Excellent
Pros:

Centrally located, walking distance to most things

2026-01-19 • via Nuitee
C
chao • family_with_children • cn
10
2026-01-19 • via Nuitee
J
Jess • family_with_children • au
10
Excellent location and comfortable unit. Would stay here again
Pros:

Amazing location. Unit had everything needed

Cons:

Beds may need a mattress topper, very hard

2026-01-19 • via Nuitee
M
Marisa • extended_group • nz
7
2026-01-19 • via Nuitee
B
Breffni • family_with_children • nz
10
Pros:

Everything we needed and more. Great location. Perfect for our family

2026-01-18 • via Nuitee
R
Raymond086 • family_with_children • gb
7
Pros:

Location was fantastic

Cons:

No window in our room.

2026-01-11 • via Nuitee
A
Ava • extended_group • nz
10
Fantastic
Pros:

Excellent location

2026-01-09 • via Nuitee
G
Geoff • extended_group • gb
8
Pros:

Location
Views

Cons:

Noisy at times
Lack of.lift access with heavy luggage

2026-01-06 • via Nuitee