Santuario Jungle

Hotels
7.1 (17 reviews)
Rancho San Martin , Akumal , mx

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Non-smoking throughout
Shared kitchen
Outdoor furniture
Self parking (surcharge)
Offsite parking discounted rates available
Japanese garden
Covered parking

Review Highlights

Pros:
Fun experience
Private and spacious accommodations
Cons:
Complicated access path
Rooms not fully completed

Categories

Cleanliness
6.05
The rooms were not finished, indicating a lack of attention to cleanliness.
Service
8.51
Positive interaction with staff, providing help and free filtered water.
Location
6.56
Access to the property is complicated by a long and poorly maintained path.
Room Quality
6.01
Rooms were mentioned as not fully completed.
Amenities
7.54
Basic amenities were available, though lacking in some areas such as hand soap.
Value for Money
6.5
Considering the condition and access issues, value may not meet expectations.
Food and Beverage
7.14
No specific comments about food, hence rated as the overall sentiment.
Overall Experience
8.51
Overall a fun experience with unique aspects despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:14

Property Description

Tranquil Garden Oasis
Escape to Santuario Jungle, a serene property nestled in Akumal, surrounded by lush gardens.

Fully Equipped Units
Each unit at our aparthotel features a spacious seating and dining area, along with a fully equipped kitchen for your convenience. Step out onto your private balcony to enjoy the outdoor dining area and unwind in comfort.

Convenient Location
Explore nearby attractions such as Xel Ha and Cenote Dos Ojos, or take a day trip to Tulum or Playa del Carmen. With easy access to the airport and free parking on-site, your stay at Santuario Jungle promises both relaxation and adventure.

Ready to experience jungle living at its finest? Book your stay with us now at Santuario Jungle.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 17 reviews
Cleanliness: 6.05
Service: 8.51
Location: 6.56
Room Quality: 6.01
Amenities: 7.54
Value for Money: 6.5
Food and Beverage: 7.14
Overall Experience: 8.51
X
Xavier extended_group es
1
El lloc no és com es veu a les fotos i no queda clar el que representa anar allà per a persones que no coneixem el terri
Cons:

Per accedir calia passar una porta en el camí amb un codi que no ens havien facilitat.
El camí (2km) per arribar estava en molt mal estat.
Les habitacions no estaven acabades.
El lloc no és còmode per anar i venir de la platja o a comprar o a sopar per l’estat del camí

2025-12-20 via Nuitee
J
Justin couple us
7
Jungle is a fun experience. Quite and nice staff. Absolutely must contact them to confirm arrival
Pros:

Large place to stay. Very private. Lots to explore around the area. Gave us free filtered water.

Cons:

Must contact property days before arrival to confirm they are expecting you. Need gate code. No hand soap. No hot water.

2025-12-14 via Nuitee
A
Amy young couple us
3
Disappointing
Pros:

We liked the location in the jungle, and the design of the space. The dogs were really sweet.

Cons:

When we showed up the property manager told us that he would not be on the property the following day so we would be there alone with our car. That didn’t feel safe. Also there was no AC, hot water, and the power was out all night.

2024-06-06 via Nuitee
J
Johan solo traveller be
9
Superb
Pros:

Sollitude

Cons:

Airconditioning did not work

2024-05-03 via Nuitee
S
Sapna solo traveller ca
1
very dissapointing
Pros:

It looked really clean and fancy

Cons:

Everything was broken, taps, sink, curtains, electrical holes in wall with wires hanging out, a/c didn't work, cold water in shower sprayed everywhere, stuck in the jungle since crazy monkey attacks and bites people. Definately need a car to get in and out. I ws stranded here without food and could't explore any of Akumel

2024-04-09 via Nuitee
M
Monika solo traveller gb
5
Passable
Pros:

Location in the jungle, deco and minimalistic style.

Cons:

It wasn’t a quiet stay. There is some building going next door which created a lot of noise to the late night hours!
No energy at night which meant complete darkness and fan was not working.
The place has massive potential e.g little cenote but the access to it could be safer and better the place made more attractive.
Fantastic minimalistic deco but spoiled by e.g curtains hanging on plastic pipes, massive hole in the wall for pipes that is filled with some plastic bag.

2024-03-24 via Nuitee
K
Kim young couple de
10
Exceptional
Pros:

The location is beautiful, and there are very cute dogs and we were welcomed by the local spider monkey which was an awesome experience.

2024-02-11 via Nuitee
J
Jéssica family with young children gb
10
Exceptional
Pros:

Looks amazing

2024-01-06 via Nuitee
N
Niko solo traveller eu
9
Superb
Pros:

I wanted to sleep in jungle area so for me was perfect. Dogs are lovely.

2023-12-27 via Nuitee
P
Patty young couple nl
5
Lack of responsibility
Pros:

The nature, jungle and the two cute dogs made it all better

Cons:

There was nobody around when we were there during the time of check-in. No responses on our messages. After 2 hours of waiting we got a message that somebody would come to give us the key of the room. Not a lot of words because our Spanish is not adequate enough and his English wasn’t aswell. Probably a misunderstanding about our check-in date. But not that much of a sorry though.
Maintenance of the property could be much better.

2023-10-23 via Nuitee
M
Michael solo traveller dk
10
Very nice place, very big and comfortable room
Pros:

I stayed on the 1st floor. Big room with very big and comfortable double bed. Only sounds at night are from the jungle. Well equiped common kitchen (you need to bring your own food/drinks, or just eat in Akumal 15-20 min. away by car). I bought food from a store at Akumal Beach and fresh fruit from a fruit stall in Akumal town, where I had a nice late lunch at a local restaurant. I only stayed 1 night, and I saw monkeys and different birds. Don't forget to lock your doors, the monkeys will try to get in (but they are not aggressive at all:).

Cons:

It can be tricky to finde the place, you need a car og other transportation. On the main road from Playa del Carmen, about 3-4km before Akumal, there are small signs for different "eco lodges", but not for this one. Follow the dirt road, and you will see signs for Santuario Jungle also. It's about 1-1,5km from the main road. If you miss the dirt road, just follow the main road a bit further towards Akumal and turn back at the nest "Retorno", pass the gas station on your right and do the next "Retorno" towards Akumal again, then drive about 1km and take the dirt road on your right.

A larger complex is beeing build next to Santuario at the time of writing (12th march 2023).

2023-03-12 via Nuitee
L
Luke young couple gb
10
Exceptional
Pros:

We loved all the plants and wildlife at Santaurio Jungle. Onsite there are several private cenotes, although at present I'd say these are more for viewing rather than swimming in (it probably is possible to swim we just weren't brave enough). We had an encounter with spider monkeys on our first morning which really made our decision to stay here worthwhile.

The rooms are massive with a lovely bathroom.

Cons:

The following points didn't detract from our stay but I think are important to write about as this place won't be right for some guests:

The place is a little off the beaten track and realistically I think you need your own car to get to and from the place (approx. 10 min drive on a dirt track off the main road). We had a car so no issues for us.

We didn't have Aircon. There is a ceiling fan and a floor fan, which provided us with adequate comfort.

We didn't have hot water. We didn't mind the colder showers as it helped us cool off after being out in the heat.

There are lots of mosquitoes so make sure you bring suitable protection.

It is worth noting I didn't raise the issue of no Aircon or hot water. There was a heat exchanger looking device in our room but didn't really provide cool air.

Overall the positives much outweighed the points I've made above and I wouldn't hesitate from staying here again. We found it to be exceptional value for money and loved the experience.

2023-03-07 via Nuitee
K
Kristie solo traveller gb
6
Nice apartment in the jungle
Pros:

I only used the place as a stopover - arrived in the evening and left first thing in the morning. Bed was comfy, WiFi was good, owner was friendly and helpful.
Relatively easy to find but you need a car to get there.
Very cheap compared to other places in Akumal.

Cons:

No air con - they gave me a fan but the room was still very hot.
There were holes in the wall with live wires.

2023-01-25 via Nuitee
A
Adip young couple us
10
very enjoyable stay next to a great town and beach, Miguel was very helpful, and although the property doesnt appear to
Pros:

In the jungle and very kind host

Cons:

not much hot water

2023-01-17 via Nuitee
C
Christy family with young children us
9
A really pleasant find. So economical and so quiet, really a great jungle immersion.
Pros:

What a pleasant surprise and at such a good price, especially seeing what is offered in the area. The road in from the highway is well marked to find Santuario, you do have to pay attention. It is a dirt road but in good condition, probably took us little over 5 minutes. I had stayed in the area before, so I was familiar with it. Coming from Cancun, you do have to look out for the turn off, it is before you reach the Akumal turn, 3 kilometers down the road. We were met by Manuel, a very kind and helpful person. The room is expertly designed, the polished concrete work is excellent. The room has few furnishings but a pleasing design. Everything worked perfectly, the bed was comfortable, and the fans kept the room a nice temperature; the large windows all have very good screens. The bathroom area is lovely. The icing on the cake is the beautiful private cenote, while there were other guests, we had it to ourselves. I think that there are 4 units in the guest house, one was occupied, while we were there. The communal kitchen is a 1-minute walk from the room, everything you need for cooking is supplied. The kitchen area is not new, but it is sufficient, the huge open-air palapa sitting area adjacent to the kitchen is very nice as is the landscaping. Santuario is very new, still being worked on, but more than adequate for a lovely jungle stay. There are spider monkeys, you do have to be aware, they apparently are little thieves! There are 2 good restaurants in Akumal, not even 10 minutes by car, I think that there are others. Akumal is so much nicer than Tulum, no comparison; Tulum is terribly overrun now, but there is a good supermarket there.

Cons:

what indication for the turn off from the highway, not that clear. It is 3k before the Akumal turn off coming from Cancun.

2023-01-10 via Nuitee
D
Diego young couple it
4
Disappointing
Pros:

The environment inside the jungle. The two free cenotes.

Cons:

The bad smell of humidity in the room

2023-01-08 via Nuitee
T
Toni solo traveller es
1
Bad
Cons:

The staff never bothered to answer my messages regarding the wrong direccions they have in booking. I could never reach the hotel and never stayed there. But the location seems to be in the middle of the jungle and taxis were charging 700 pesos each way.

2022-11-05 via Nuitee