Stay Tropical

Hotels
8.4 (200 reviews)
27 Calle Antílope , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Ironing service
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
See all facilities

Review Highlights

Pros:
Responsive Host
Good Location
Comfortable Rooms
Cons:
Cleaning Issues
Internet Unreliability

Categories

Cleanliness
7.56
Some reviews mentioned concerns about the cleaning service and a wet bathroom ceiling.
Service
9.03
The host was very responsive, and helpful staff available when needed.
Location
9.07
Multiple reviews praised the location as excellent and convenient.
Room Quality
8.02
Rooms are generally described as comfortable, though some complaints were noted about noise and appearance.
Amenities
8.05
Well-equipped with necessary facilities; however, internet access was unreliable and requires clearer instructions.
Value for Money
8.51
Affordability was noted positively, despite some issues like leaking.
Food and Beverage
8.56
Dining options nearby received good comments, but specific hotel offerings were not highlighted.
Overall Experience
8.43
Overall a comfortable stay with both good and bad elements reflected across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:13

Property Description

Luxurious Sustainable Living
Stay Tropical in Cancún offers a 4-star sustainable aparthotel experience in the heart of the city. Enjoy the convenience of a private entrance and free WiFi, along with a paid airport shuttle service for easy travel.

Modern Amenities
Each unit at Stay Tropical is equipped with air conditioning, a kitchenette, and a flat-screen TV. Relax in the seating area or unwind in the walk-in shower with free toiletries provided. The aparthotel ensures a comfortable stay with bed linen, towels, and kitchen essentials.

Convenient Location
Explore Cancún with ease as Stay Tropical is close to major attractions like Cancun Bus Station and Cristo Rey Church. The Cancún International Airport is just 17 km away, making travel hassle-free.

Book your sustainable luxury stay at Stay Tropical now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 200 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
M
Montoya • solo_traveller • us
10
Pros:

Thank you!

2026-02-13 • via Nuitee
F
Franka • couple • nl
4
Ziet er op de foto’s mooier uit dan in het echt. Geen goede prijs-kwaliteitverhouding
Pros:

De binnentuin als je door de poort komt

Cons:

Poort om complex binnen te komen viel niet terug in het slot. 9 uur s’avonds; eigenaren waren niet bereikbaar. Uiteindelijk wel bericht terug, we moesten met een sleutel de poort dicht doen. Slot naar onze kamer ging ook niet volledig dicht (1 van de 2 sloten niet). Badkamer was niet fris, wc stonk enorm. Badkamer ook niet schoon.

2026-02-10 • via Nuitee
Y
yimnier • solo_traveller • ec
9
Muy buena
Pros:

Ubicación buena y muy tranquila

2026-02-09 • via Nuitee
D
Dan • couple • ca
8
Pros:

Close to downtown, quiet/peaceful and attentive staff

Cons:

Bathroom had water dripping from ceiling. Upon complaining we were offered a much better, more expensive room

2026-01-29 • via Nuitee
R
Rebecca • couple • de
10
2026-01-19 • via Nuitee
R
Rebecca • couple • de
10
2026-01-19 • via Nuitee
V
Viacheslav • couple • nl
5
Might be some better places for this money
2026-01-19 • via Nuitee
J
Jorgelina • couple • ar
7
Pros:

El estudio estaba limpio, amplio, comodo

Cons:

Tiene una escalera externa sin ningúna baranda ayuda para agarrase para poder subir solo una pared y queda abierto
Llegamos y en la mesa solo había un banco para poder sentarse siendo q eramos dos personas, informamos si lo podían traer y la respuesta fue ahora vemos y nunca más se contactaron, ni lo trajeron. Osea uno comía parado.....

2026-01-16 • via Nuitee
L
Lucia • couple • it
5
Pros:

La struttura è in linea con il prezzo proposto

Cons:

Noi abbiamo trovato le lenzuola sporche

2026-01-09 • via Nuitee
V
Vitalii • couple • gb
5
Цілком не погана ціна,але потрібно дещо поновити.
Pros:

Було чисто і адекватна ціна.

Cons:

Тверде ліжко,без наматрасника,шумно вночі,у ванній кімнаті дуже слабкий напір води,що дуже не зручно приймати душ,а також поганий запах.

2026-01-06 • via Nuitee
P
Peiyu • extended_group • cn
4
Pros:

Location was okay. Our host was very responsive.

Cons:

The water kept leaking from the bathrom ceiling, it could never dry even though we kept the fan on all the time. There was no cleaning service, I suppose we have to ask our host directly every time.

2026-01-03 • via Nuitee
S
Shubh • couple • ca
10
2025-12-29 • via Nuitee
S
Susanna • solo_traveller • no
6
Cozy, safe stay with good facilities – some clarity needed on AC and internet
Pros:

Very homey and welcoming place. I stayed in a ground-floor room (Room 3) with direct access to a small garden area with a hammock and chairs, which was a nice bonus. The apartment felt safe, with a coded main entrance plus both a security lock and a standard lock on the apartment door.
Air conditioning works, and I received help with the AC when needed. A very kind staff member also helped by taking out the trash. Cleaning is provided every other day. The apartment is well equipped with a microwave, fridge, freezer, and a water dispenser located between the room and the exit, which is practical for longer stays.
The location is good. It is about a 10-minute walk to Las Américas and around 15 minutes to Chedraui for groceries. I had lunch and dinner at Los Mero’s de Jalisco nearby – excellent food and only a 2-minute walk away. Overall, this is a comfortable place well suited for longer stay

Cons:

The internet connection is unstable. Good speed is possible if you get access to 5G, but the setup can be a bit complicated if you are not familiar with networking. They use TP-Link to extend coverage, and switching between connections may be confusing. When ordering via Uber Eats, I found it worked best when connected through Proton VPN (Mexico).
More clear information about the air conditioning would be helpful. The default setting of 27°C is too warm for me, and mosquitoes tend to thrive at that temperature.

2025-12-27 • via Nuitee
F
Felipe • couple • co
10
Apartamento super ubicado
Pros:

Nuestra estadía fue muy cómoda y las personas muy amables , sin duda tiene una ubicación maravillosa que te permite estar cerca de varios lugares en cancún

2025-12-22 • via Nuitee
V
Valeriia • solo_traveller • mx
6
Pros:

Location, cleanliness

Cons:

Every single coming I faced troubles with enter - any codes had sent to me usually uncorrected, support was sleeping and I always waited under the close door

2025-12-20 • via Nuitee
M
Manuel • couple • us
1
Thieves!
Pros:

Thieves!

Cons:

Thieves!

2025-12-19 • via Nuitee
D
Diana Malely • couple • co
8
2025-12-18 • via Nuitee
J
Jorge • family_with_children • co
10
Cómodo y limpio, con lo necesario para la estadía.
Pros:

la habitación es acogedora, excelente ubicación a centros comerciales y lugares de interés.

2025-12-17 • via Nuitee
K
Kevin • couple • gb
6
Affordable apartment in Cancun
Pros:

It was affordable and the host was responsive.

Cons:

It was raining and the roof had a leak. Toilet paper was not provided.

2025-12-02 • via Nuitee
K
Klaudia • couple • pl
7
Dobry nocleg na krótki pobyt w Cancun
Pros:

Kontakt z właścicielem

Cons:

Apartament wyglądał gorzej niż na zdjęciach, blokowała się spłuczka, dosyć cienkie ściany i było słychać sąsiadów

2025-11-30 • via Nuitee