Sunstay Paradise

Hotels
5.8 (12 reviews)
No 20 lane 19Y Thuy Khue, Tay Ho, Ha Noi , Hanoi , vn

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Safety deposit box
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Location is near restaurants and attractions
Cons:
Poor cleanliness
Inaccessible service
Room quality issues

Categories

Cleanliness
4.19
The room and bathroom were reported to be dirty and not well maintained.
Service
6.16
The service was poor with the property not being accessible and inadequate communication.
Location
8.2
The hotel is conveniently located near restaurants and attractions.
Room Quality
5.15
The room had several issues, including poor TV reception and non-functional appliances.
Amenities
5.18
Amenities such as the refrigerator and bathroom facilities were inadequate.
Value for Money
6.14
The price did not match the quality and service received.
Food and Beverage
6.19
No specific comments on food and beverage were mentioned.
Overall Experience
5.16
The overall experience was poor due to multiple issues with cleanliness, service, and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:43

Property Description

Luxurious Sustainable Living
Sunstay Paradise in Hanoi offers a unique blend of luxury and sustainability. The property features a tranquil garden and stunning lake views, providing a serene environment for guests to relax in.

Modern Amenities
Guests can enjoy the convenience of a private entrance, sun terrace, and free WiFi. The well-equipped units include air conditioning, a kitchen, and a TV with satellite channels. The availability of free private parking and an electric vehicle charging station adds to the modern appeal of the aparthotel.

Convenient Services
With a bicycle rental service and proximity to popular attractions like One Pillar Pagoda and West Lake, Sunstay Paradise ensures a memorable stay. The option of a paid airport shuttle service further enhances the convenience for guests.

Book your stay at Sunstay Paradise for a luxurious and eco-friendly experience.

Important information:

Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.8
Based on 12 reviews
Cleanliness: 4.19
Service: 6.16
Location: 8.2
Room Quality: 5.15
Amenities: 5.18
Value for Money: 6.14
Food and Beverage: 6.19
Overall Experience: 5.16
K
Kim • family_with_children • vn
5
Giá cao so với chất lượng
Pros:

Gần quán ăn ,cũng gần lăng bác,cách tầm 2km

Cons:

Nền nhà bụi lắm,không sạch,tv có nhưng k coi dc,chủ k giải quyết,lại kêu mình coi tạm đt đi,nhà vệ sinh dơ,bồn đi vệ sinh không sạch,vòi nước bị ố trắng,tủ lạnh ngăn mát thì lại k mát,ngăn đông cũng không đông,đặt tầng 2 thì lại cho lên tầng 6,nói chung lần này thôi

2025-09-03 • via Nuitee
N
Nguyễn • family_with_children • vn
9
2025-09-02 • via Nuitee
O
Oberoi • couple • ae
1
Pros:

Nothing

Cons:

We don’t like any thing because we book the property we reach there that didn’t open da door we are waiting almost 1 hours with suitcases on street after we call she said come other property I will send location unfortunately that time we don’t have internet finally we reach other property. Our all experience is very bed

2025-07-17 • via Nuitee
K
K • family with young children • au
8
A place if you want to stay few nights.
Pros:

The price. The large room.

Cons:

The emplacement.

2024-12-31 • via Nuitee
T
Thao • with friends • vn
4
Disappointing
2024-12-15 • via Nuitee
G
George • solo traveller • gb
8
Very good
2023-11-13 • via Nuitee
J
Jins • solo traveller • in
1
How they deal were too fishy (take in your own risk)
Cons:

After you book they will say and market for another hotel, it looks to me like a SCAM!

They asked when i need to checkin , i replied the time, then onwards they talk about a different hotel different than booked

2023-10-22 • via Nuitee
P
Pham • young couple • vn
10
Exceptional
Pros:

that is a big apartment with full funiture, if i need apt for long time, I will choose this hotel, worth the value

2023-09-12 • via Nuitee
T
Tsutomu • solo traveller • jp
6
To give up sight seeing, stay at hotel just for relaxing.
Pros:

Floor tiles, so beautiful.

Cons:

There is no good sight seeing around there.
That’s Hanoi.

2023-08-17 • via Nuitee
V
Vladislav • young couple • th
8
Very good
Pros:

It was clean, spacious, friendly staff

Cons:

The mattress was really hard and you could feel every part of it with your back. It was cold even when the ac was working at a maximum heat mode, far from the city centre

2023-01-08 • via Nuitee
D
Damon • solo traveller • ca
4
Disappointing
2022-11-07 • via Nuitee
S
Saurabh • with friends
6
Pleasant
2022-10-24 • via Nuitee