City Apartments

Hotels
8.8 (59 reviews)
Haldenstrasse 9-11 , Zug , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and organized
Great support
Excellent location
Cons:
Staff unfriendly
Infrequent cleaning
Expensive for amenities

Categories

Cleanliness
7.44
Issues with cleaning frequency reported; more frequent cleaning would improve experience.
Service
9.91
Support was described as great and kind, although some staff were mentioned as unfriendly.
Location
9.95
Excellent location, close to train station and shopping; highly recommended.
Room Quality
8.4
Spacious and well-equipped room, although some discomfort reported with bedding.
Amenities
8.43
Well equipped but sparse; improvements could enhance guest comfort.
Value for Money
8.39
Some guests felt it was pricey given the sparse amenities.
Food and Beverage
8.94
Not explicitly mentioned, standard quality for this hotel tier.
Overall Experience
8.91
Overall experience varied; some positive aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:30

Property Description

Convenient Location
Located just a 5-minute walk from Zug Train Station, City Apartments offer a peaceful retreat in a quiet residential area.

Modern Amenities
The stylish apartments feature parquet flooring, a fully equipped kitchen, CD/DVD player, and elegant private bathroom. Guests can also make use of the on-site washing machine and dryer.

Nearby Attractions
Situated a short 3-minute walk from the city centre, guests can easily access shops and restaurants, including one offering breakfast. Additionally, surrounded by picturesque views of Zugerberg Plateau and the Swiss Alps, the apartments are within walking distance of Lake Zug and the charming Old Town.

To experience comfort and convenience in Zug, book your stay at City Apartments now.

Important information:

Check in takes place in Parkhotel Zug, not in City Garden

Check-in on Fridays after 15:00 until Sundays 15:00 takes place at the Parkhotel Zug, Industriestrasse 14, 6300 Zug (984 feet away).

The apartments are cleaned once a week.

The total price of reservation is payable directly upon arrival.

In event of an early departure, the property will charge you the full amount for your stay.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for CHF 15 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CHF 15 per day.

Location

Guest Reviews

8.8
Based on 59 reviews
Cleanliness: 7.44
Service: 9.91
Location: 9.95
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
B
Bettina • family_with_children • de
9
Pros:

Sauberkeit war top!
Wir hatten 2 Zimmer mit separatem Schlafzimmer und 2 Bädern, nach anfänglicher Reklamation, da das gebuchte Zimmer nicht verfügbar war.

Cons:

Etwas weichere Matratzen hätte ich bevorzugt.

2026-01-25 • via Nuitee
F
Florencia • family_with_children • ch
10
Quiet lovely appartment
Pros:

Great Location. Apartments fully equipped. Highly recommend

Cons:

Maybe could works better like apart hotel, with breakfast

2026-01-11 • via Nuitee
N
Naime • couple • ch
10
2025-12-26 • via Nuitee
A
Ahmed • family_with_children • ae
10
2025-10-26 • via Nuitee
T
THAMIRIS • couple • br
10
Definitely recommend it!
Pros:

Super clean and organized apartment, with everything we need for a 20-days stay. Great and kind support before, during and after our stay. Very good location, close to the main Zug train station, to the beautiful Zug Lake and to the local shopping and supermarkets. Definitely recommend it.

2025-10-22 • via Nuitee
J
JENIFFER • couple • au
8
Pros:

Location is central

Cons:

Nothing

2025-10-13 • via Nuitee
C
carol • couple • gb
8
2025-10-11 • via Nuitee
S
Sultan • couple • om
1
Bad. I don’t recommend it at all
Pros:

Nothing

Cons:

Staff doesn’t know how to explain where is the apartment located. No one helped on laggage. Parking is not free. They clean the apartment once a week and during my stay for 5 days they refused to clean even once. Staff are not friendly.

2025-10-05 • via Nuitee
D
David • couple • gb
10
Pros:

Excellent location, quiet but close to the station and shopping

Cons:

The local clock tower starts chiming at 6am

2025-09-20 • via Nuitee
V
VIKAS • solo_traveller • sa
9
Pros:

It was sweet room

2025-09-16 • via Nuitee
T
Thomas • couple • ch
9
2025-09-15 • via Nuitee
B
Bianka • solo_traveller • se
9
Pros:

The spacious room with good kitchen equipment

2025-09-12 • via Nuitee
T
Tom
8
Good stay but check in details could be better
Pros:

The room was ideal for my work trip, clean, tidy and with plenty of space.
The only downside was it isn’t clear on the hotels.com site that you have to go to the park hotel to check in and out. This is only a short walk and I was able to figure this out ahead of time by going on the city apartments website.

2025-09-07 • via Nuitee
R
Rebecca • couple • gb
4
Functional but expensive
Pros:

We chose an apartment due to proximity to the station. It was easy to find. You needed to check in at a hotel not adjacent to the property which had been clearly explained when our final booking details came through.

Cons:

For the money it was a very sparse apartment, no towel replacement or cleaning. The main issue was the pillows were very uncomfortable/flat and the mattress sloped so much we had to sleep the wrong way round in the bed.

On returning the keys to check out we had not actually checked me into the property at all which explained why the cleaner had tried to enter our room early morning on our day of departure.

2025-08-26 • via Nuitee
T
Tassoni • family_with_children • it
10
Pros:

tutto 10 e lode

Cons:

nulla

2025-08-19 • via Nuitee
C
CHAN • couple • hk
10
Quiet area, well equipped apartment for long stays
Pros:

Quiet area with easy access to supermarkets, and 10 mins walk to the lake. The apartment is well equipped, highly recommended for long stays.

Cons:

It’s not a very big problem but it would be appreciated if there is supplements for rolling tissue.

2025-08-01 • via Nuitee
K
Karandeep • family_with_children • in
10
2025-07-17 • via Nuitee
A
Asma • family_with_children • sa
10
2025-07-10 • via Nuitee
J
Joerg • review category business travellers • de
10
Exceptional
2025-07-01 • via Nuitee
K
Kiattisak • couple • th
9
2025-07-01 • via Nuitee