The Reserve Tulum

Hotels
8.3 (139 reviews)
Calle 11 sur Calle 11 sur, entre calle 2 sur y 5 av. sur , Tulum , MX

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Facilities

Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Exercise/lap pool
Japanese garden
Swimming nearby
Bicycle-friendly property
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Convenient location
Satisfactory room on ground floor
Cons:
Missing towels in upper room
Delayed access instructions
Lack of staff availability for questions

Categories

Cleanliness
7.44
Room quality was not up to par; missing towels in the upper room.
Service
8.91
Standard service quality; basic guidance provided upon request.
Location
8.45
Convenient location; accessible rooms.
Room Quality
8.4
Room on the ground floor was satisfactory, but issues in the upper room noted.
Amenities
8.43
Standard quality for this hotel tier.
Value for Money
8.39
Standard quality for this hotel tier.
Food and Beverage
8.44
Standard quality for this hotel tier.
Overall Experience
7.91
Overall a mixed experience due to some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:28

Property Description

Sustainable Luxury in Tulum

Green Oasis: The Reserve Tulum boasts a lush garden and refreshing pool views, offering a sustainable escape in Tulum. Enjoy the tranquility of nature while being just 6.3 km from the Tulum Archeological Site.

Modern Comforts: Each unit is thoughtfully equipped with air conditioning, streaming services on a flat-screen TV, and a fully stocked kitchen. Relax in the bath, brew a coffee, or catch up on work at the desk - everything you need for a comfortable stay.

Convenience at Your Fingertips: With a 24-hour front desk, full-day security, free WiFi, and complimentary parking, we ensure a seamless experience for our guests. Plus, don't forget to unwind at our on-site bar or explore the area with our convenient bicycle rental service.

Experience sustainable luxury at The Reserve Tulum - book your stay now for an unforgettable retreat.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 139 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 7.91
F
federica • couple • es
7
2026-02-27 • via Nuitee
M
Mariana • extended_group • us
10
2026-01-31 • via Nuitee
K
Kilpeläinen • family_with_children • fi
8
2026-01-12 • via Nuitee
O
Or Israel • couple • il
6
Pros:

אחלה חדרים ממש צמודים אחד לשני איזור שקט אין קליטה בכלל רק שיוצאים מהדירה יש WiFi בלובי של הבניין ואין בכלל WiFi בחדרים וזה 4 דק נסיעה מחב״ד אז ממליץ רק עם רכב

2026-01-08 • via Nuitee
M
Muhammet • family_with_children • be
4
Pros:

La piscine

Cons:

Aucune service, nous sommes restes une semaine la chambre n a pas été nettoyee une seulement fois, un essuie pour deux sans changement, pauvre en equipement, un jour sans wifi.
Trop cher pour ce que c est.

2026-01-05 • via Nuitee
M
Mohamed • couple • fr
8
2026-01-04 • via Nuitee
J
Julllye • couple • us
10
2025-09-13 • via Nuitee
G
Gil • family_with_children • mx
8
Habitaciones con áreas de oportunidad
Pros:

La habitación de planta baja

Cons:

Que no me enviaron las claves de acceso y ubicación de las habitaciones. Hasta que ya estaba hospedado llego el correo de indicaciones.
La habitación de planta alta no tenía toallas.
No había personal para aclarar dudas.

2025-07-27 • via Nuitee
M
Michelle • young couple • nl
10
Great
Pros:

Everything

2025-04-20 • via Nuitee
M
Marianne • family with young children • ca
7
Good
Pros:

The room was little but confortable and clean. Location was good and easy to find.
But caution. There is no elevator

2025-03-29 • via Nuitee
L
Lawson • young couple • ca
9
Cabana
Pros:

Nice cabana

Cons:

Pool is not heated
No potable water
Neighbors played loud music into the small hours

2025-03-04 • via Nuitee
C
Carlos • young couple • us
9
Superb
2025-02-22 • via Nuitee
M
Marco • family with young children • it
8
Very good
2025-02-06 • via Nuitee
G
Greta • young couple • it
10
Exceptional
2025-01-15 • via Nuitee
K
Kathryn • young couple • gb
9
A good quality place to stay in Tulum, feels quiet and private
Pros:

A really nice location away from the madness, with high standard of room and decent value for money. Fantastic to have the full size fridge and air con if you want it, we just used the fan and it was fine. That balcony and pool are a big bonus, and having parking outside.

2025-01-13 • via Nuitee
M
Malgorzata • solo traveller • pl
9
Superb
2025-01-12 • via Nuitee
M
Mirthis • young couple • us
8
Very good
2025-01-12 • via Nuitee
L
Laura • with friends • pl
8
Good but not better
Pros:

It was comfy and the communication with the host was at times, very responsive.

Cons:

The area, but in general the city/town, seems to have a problem of lack of lights in the street.
Water for shower and washing teeth tasted weird, as if still salty and with some issues with smell from the bathroom but nothing that a few items from the store couldn't resolve.

2025-01-07 • via Nuitee
P
Peter • young couple • ie
10
Exceptional
2024-12-29 • via Nuitee
J
Jehanne • young couple • fr
8
Very good
2024-12-20 • via Nuitee