Duke Casa Apartment

The room is much smaller than apears in the booking, they say 30 mp, but is actually half, this is a scam. Cleaning ladys came just somethimes to clean, we were out of toilet paper and nobody was to find

Посуду пришлось очень тщательно отмывать перед использованием. Совсем немного плесени в душевой.
В номере на 2м этаже интернет работал плохо, но нас переселили по просьбе и проблема исчезла.

Уборка. Новый отель к сожалению в запущенной стадии. Уборка очень плохая. В зоне бассейна лежаки и столы пыльные и грязные, полы грязные. Балкон в песке и листьях.Вода в бассейне прозрачная. Комнаты большие , но уборка в лучшем случае 2 раза в неделю и то это трудно назвать уборкой ( унитаз не мыли, душевую тоже)Туалетную бумагу постоянно надо было просить , полотенца с дырками и пятнами.Занавески грязные и рваные. На ресепшен почти не говорят на английском , работники не дружелюбные. До пляжа мин 10 пешком . Хороший отель загубили грязью и не дружелюбным персоналом.Персонал не здоровается и даже иногда отворачивается и делает вид что вас не видят .

Nothing

I stayed there for two weeks and my room was serviced only twice.

Allocated room was at the back with a VERY close up view of the back wall and aircon units of a hotel. We moved to the front at, what I thought was quite a large price increase.I enquired the price for a monthly stay. It was too much as similar apartments are available in the area at much lower prices, easily found by just strolling around and enquiring.

staff wake me up 2 times
room cleaning service knock door very early 8 am wake you up
door smart key not working you have to wait 2 mins every time till the alarm stop

One Staff wake me up to ask I will extend or no

As a veteran traveller who’s stayed at 100s of hotels, I can honestly say I’ve never experienced such a poor stay with unapologetic staff. Being woken up every day at 7am by heavy duty drilling and building work that would go on for 7-10 hours is honestly hand on heart the worse experience I’ve ever encountered. When asking staff is it like this every day initially they told me it was 1 day only and would stop before 7pm which turned out to be a complete fabrication of the truth. Not once did anyone apologise for the construction noise or drilling. To add insult to injury I’m a digital nomad and work completely online having several meetings a day so when I noticed there was a do not disturb button on the door I was very please however despite turning this on EVERY SINGLE DAY without fail I would be rudely interrupted by housekeeping who even entered the room one day while I was showering - Again no apologie. It’s a huge shame about the lack of care and service to guests at this hotel because I loved how comfy the bed was and it has real attention to be a success however with poor management and lack of customer service I would AVOID AT ALL COSTS unless you want to wake up at 7am daily with the loudest drilling you’ve ever heard for several hours.