Beaconlea

Bathrooms were not clean especially in shower.

Toiletries are not provided.

Pool was out of action and we didn't know this when booking

Nothing

Was supposed to have a pool ,it's under construction for 3 months. There was no mentio or discount.the carpets are absolutely disgusting stains everywhere.

Main bedroom double bed is ankle high (extremely low!!) and thin, very hard mattress !!

Unfortunately, the pool and spa were unavailable due to maintenance during our stay, and we were not informed of this prior to arrival, which was quite disappointing as it was something we were really looking forward to. There were also a few minor things that could be improved, such as some areas needing a little maintenance and better attention to detail with cleaning, especially the bathroom, black mould In the silicone, few places very dusty.

BELOW ARE THE PICTURES OF WHAT WE EXPECTED VS WHAT WE GOT (1st photo is what was expected)

As we checked in we were given the first floor which looked nothing like what we had booked and was right next to Jack hammering coming from the renovations in the pool area. We then confronted the staff in reception and I showed her the photos of what we booked and explained that the room we got was not the right room. She hesitated to put us in another room but eventually we got the new keys. Headed to floor 11 and still it was not what we booked. Great views but nothing in the apartment matched the online pictures. As we got settled into our room, I then got a phone call from reception asking if we could leave a good review because she changed our room... on further inspection we noticed the bin wasn't emptied and had rubbish in it, glasses were dirty and covered in dirty marks and prints. No privacy curtains in the main dining room, just sheer curtains which means any of the buildings facing is could see in, phone is diconnected and when we went to check out after our stay, no staff were available as it was all closed up at 8:30am on a weekday. Unfortunately we will not be booking/staying there again due to these reasons. Apart from the view, we did not enjoy our stay.

The beds were very uncomfortable and need to be replaced. The single bed I slept in was just a foam block and the bed-skirt torn and hanging off at the bottom end, the curtains didn’t close properly. The main bedroom mattress was lumpy and old. Fridge had not been cleaned properly and the kitchen poorly equipped. There was some mould in the bathrooms. The mugs in the kitchen were an absolute disgrace and looked like they had never been washed - we went out and bought some to use. Only one tiny piece of soap provided in each bathroom, no other toiletries, one towel and no hand towel. The owner needs to spend a few dollars.

We were not advised about maintenance schedules regarding the pool and we were not able to use it, it would have been good to know about this before booking the property as we were looking forward to use the pool. 😡
Also fire detector in main room was beeping all night , starting around midnight.
We stayed for 3 nights and we only have one roll of toilet paper for each toilet. 😆😆

We like everything

Pool was getting a refurb, and wasn't advised.
couple of basic maintenance within the property - light bulb needs replacing in bedroom, ice machine in frig wouldn't open.

Airconditioner ONLY in Loungeroom. Was expecting to be cool at night on the Gold Coast - Bedrooms were HOT (Fans only and they were noisy) When you search for aircon they should describe which room it is in. Smoke Detector started beeping at 6AM and contacted the Manager - Was not fixed by checkout. Was VERY annoying.

The apartment advertising was listed as being on a higher floor but the actual apartment was on the ground floor.
There are some really basic maintenance issues that need resolving eg: the exhaust fan in the ensuite was not working, the down lights in the lounge were all flickering, the privacy louvres on the balcony door were off their tracks and were difficult to close.
There is only one aircon in the whole apartment and it needs a good clean.
We did have an issue with the smoke detector in the main bedroom beeping in the late evening. The onsite manager came and removed it straight away after I had messaged them, which we were very thankful for.