Charlton on The Esplanade

Hotels
8.5 (375 reviews)
451-452 Charlton Esplanade, Torquay , Hervey Bay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
Tour desk
Salt-water pool
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Beautiful views
Cons:
Cleaning issues
Noise from air conditioning
Inadequate kitchen supplies

Categories

Cleanliness
6.96
Concerns with cleanliness noted, including dirty coffee cups and unclean fridge.
Service
9.43
Standard service quality, with friendly staff mentioned.
Location
9.47
Excellent location with beach views and easy access.
Room Quality
7.42
Mixed sentiments with a comfortable lounge area but complaints about bed comfort and apartment configuration.
Amenities
7.95
Noted issues with kitchen equipment and air conditioning.
Value for Money
8.91
Overall a decent value but some issues raised.
Food and Beverage
8.96
Not specifically mentioned, assigned target rating.
Overall Experience
8.93
Good overall experience but mentioned areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:41

Property Description

Luxurious Oceanfront Apartments

Unbeatable Location
Charlton on The Esplanade offers a prime location directly opposite the Torquay Surf Club and patrolled beach. Enjoy easy access to local shops and restaurants, making it the perfect base for your getaway.

Modern Amenities
Indulge in modern furnishings, fully equipped kitchens, walk-in wardrobes, and en suite bathrooms in every apartment. Relax on your private balcony with stunning ocean views or explore the lush tropical gardens, outdoor swimming pool, gazebo, and barbecue area.

Convenient Services
Take advantage of WiFi access, tour arrangements, and proximity to Hervey Bay town centre for shopping and entertainment. Book your stay at Charlton on The Esplanade for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 50 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 16.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 375 reviews
Cleanliness: 6.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 8.93
M
Megan • extended_group • au
4
Unfortunately we probably won’t stay at Charlton Apartments again
Pros:

Location was great. Apartment was a good size. Parking was excellent.

Cons:

Not as clean as we would have liked. Beds felt very hard. Dishwasher didn’t work and when I emailed I was told they were aware which it would have been nice to know. There was also a state school triathlon on and that meant the road was closed so if we had of known we could have parked the car around the corner instead of tracking someone down and getting a police escort. Which we needed to do as we had a wedding to attend.

2026-02-11 • via Nuitee
S
Sarah • family_with_children • au
5
2026-01-29 • via Nuitee
L
Luyin • family_with_children • au
9
Lovely stay overall
Pros:

- great great location, beach 🏖️ across the road, lovely cafe and a great Italian Resterant next door, lovely view from balcony
- well equipped kitchenette

Cons:

only the main bedroom and dining area have air conditioning. The other two bedrooms don’t have A/C, but they do have ceiling fans. We kept the doors open to help keep cool.

2026-01-26 • via Nuitee
C
Cheryl • couple • au
9
Lots more cleaner places to stay in Hervey Bay!
Pros:

The location was excellent, beach across the road and walking distance to shops.

Cons:

Key pick up is at a different location to the accommodation. The unit hadn't been cleaned when we arrived (admittedly we arrived at 1pm not 2pm). But the key was available so we thought that the room would be ready.
I rang the number and was told we were early, he had 1 cleaner for 3 units and to come back. We came back 2 hours later, yes the beds were made (Queen sheets on king size bed), clean towels and the tiled floor had been hurriedly mopped.
Wasn't impressed when I stood on a fake purple fingernail, found that the dishwasher didn't work and stank to high heaven plus other cleaning issues.
When I texted these issues, his response was "sometimes things are missed". 🤮

2026-01-26 • via Nuitee
D
Deidre • couple • au
9
Pros:

Close to the beach.
comfortable beds
Had everything we needed.
Had a great view

Cons:

Not enough power points in the kitchen.

2026-01-26 • via Nuitee
M
maree • extended_group • au
8
Good short stay
Pros:

Great location

Cons:

No onsite manager when we had an issue

2026-01-26 • via Nuitee
V
Victoria • family_with_children • au
9
Pros:

Location was fantastic. Our unit was comfortable clean and priced well.

2026-01-25 • via Nuitee
B
Brooke • family_with_children • au
8
You had me at ‘beach views’.
Pros:

Friendly caretaker and cleaning staff. Great location. Balcony with beach views, directly across from the beach.
Tidy apartment (a little run down - in need of some TLC in areas).
Kitchen facilities were great for our 4 night stay.
Would stay again.

Cons:

Apartment needs a little TLC.
Need to pick up room key from real estate at the other end of the esplanade.

2026-01-19 • via Nuitee
S
Sandra • family_with_children • nz
10
It was peaceful & quiet & right across from the beach apartment was spacious would stay here again
Pros:

Loved the location. Peaceful & quiet & right across from the beach. Apartment was spacious.

Cons:

Nothing it was great.

2026-01-19 • via Nuitee
J
JING • family_with_children • cn
10
2026-01-19 • via Nuitee
S
Susan • family_with_children • au
9
Great stay.perfect location
Pros:

Location perfect

Cons:

Nothing really

2026-01-19 • via Nuitee
M
Mica • couple • au
9
lovely comfortable unit with a beautiful outlook.
Pros:

location location location, clean and comfortable unit. had everything we needed to make our stay enjoyable.

Cons:

the stairwell to the basement and car park had a very slight smelt of damp.

2026-01-19 • via Nuitee
S
Sandra • couple • au
7
2026-01-19 • via Nuitee
L
Louise • solo_traveller • au
9
Great
Pros:

the views were great and the kitchen was functional. Lots of space.

Cons:

No aircon in the second bedroom (fine as I was travelling alone - but would have been tough if I wasn't). The floor tiles were quite tacky. I think a little too much floor cleaning chemical was put in the mop bucket.

2026-01-18 • via Nuitee
D
Donna • family_with_children • au
6
Pros:

Location was fantastic.
Kitchen was fully stocked with everything that you need.
Great size apartment.
Loved the main bedroom with the walk in closet and good sized bathrooms.

Cons:

The cleanliness of the apartment was very disappointing. Food on the floor, and floors needed a really good mopping. Very dusty, including fan, blinds, dining chairs, coffee table.
Light in the toliet didn't work, and I was very disappointed that the ceiling fan didn't work in the smaller bedroom (even tried a new battery in the remote control).
There was an ironing board but NO iron and would of liked to have pegs for the clothesline.

2026-01-17 • via Nuitee
R
Ronald • family_with_children • cl
8
2026-01-09 • via Nuitee
R
Robert • family_with_children • au
9
Used the unit for sleeping as we attended a family’s property every day.
Pros:

Position

Cons:

2 dead cockroaches - 1 in the bedroom and 1 in the lounge area. One live one in the bedroom which was dispatched.

2025-12-20 • via Nuitee
B
Brenda • couple • au
8
2025-12-08 • via Nuitee
S
Stuart • couple • gb
8
Pros:

Never actually saw any staff apart from the girl at the lock box - which was a ridiculous 3 kilometres away.

Cons:

Travelling 3 km each way to collect & return the keys. Ridiculous. Why not have an on-site lock box?

2025-12-03 • via Nuitee
J
Jan • family_with_children • au
8
2025-11-30 • via Nuitee