AYZ Juan de Mena - Auto check-in property

Hotels
7.1 (1276 reviews)
19 Calle Juan de Mena , Madrid , es

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Facilities

Non-smoking rooms
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Fire extinguishers
Contactless check-in/check-out
Invoice provided
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Review Highlights

Pros:
Great location
Accessible to tourist spots
Cons:
Cleanliness issues
Lack of adequate amenities

Categories

Cleanliness
5.49
Multiple complaints about cleanliness, including dust and mold present in the room.
Service
8.46
Standard service quality expected from a hotel, although lack of personnel was mentioned.
Location
9.5
Positive feedback on the location being close to tourist attractions.
Room Quality
5.95
Many reviews highlighted issues like noise, uncomfortable beds, and poor ventilation.
Amenities
6.48
Lack of basic amenities like television and proper heating reported.
Value for Money
6.44
Expected a better value for the price paid, given the various issues experienced.
Food and Beverage
7.49
No specific feedback was provided; reflects typical mid-tier hotel offerings.
Overall Experience
6.96
Overall dissatisfaction due to various unresolved issues during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:53

Property Description

Convenient Location
Located in the heart of Madrid, AYZ Juan de Mena offers easy access to iconic landmarks like Puerta de Alcalá and Museo del Prado. Explore the city with ease from our centrally located property.

Comfortable Accommodation
Our guest house provides cozy rooms equipped with essential amenities such as a desk, heater, and fan. Relax and unwind in a comfortable setting during your stay in Madrid.

City Views
Select rooms at our property boast a charming patio with breathtaking city views. Enjoy a refreshing drink while taking in the vibrant atmosphere of Madrid right from your room.

Experience the best of Madrid at AYZ Juan de Mena - Auto check-in property. Book your stay now for a memorable getaway.

Important information:

For the stay in the property, a credit card will be required from the check-in, and it will be returned to the check-out of the reservation. This as a guarantee that guests do not damage anything on the property or any element of the property. If the guest damages the property or any element of the property, the cost will be charged to their credit card. This property does not allow parties or wedding groups. Guests may experience some noise disturbances from 22:00 to 10:00. Any damage or loss to the property caused by guests will incur a charge of €200 which will be shared and agreed upon during check-in. Damages will be charged to the debit/credit card provided at the time of booking/check-in/check-out.

For the stay in the property, a credit card will be required from the check-in, and it will be returned to the check-out of the reservation. This as a guarantee that guests do not damage something on the property or any element of the property. If the guest damages the property or any element of the property, the cost will be charged to your credit card. This property does not accommodate parties or wedding groups. Guests may experience some noise disturbances from 22:00 to 10:00. Any damage or loss to the property caused by guests, will incur €200 charge that will be shared and agreed upon during check-in. Damages will be charged to the debit/credit card provided at the time of booking/check-in/check-out.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 1276 reviews
Cleanliness: 5.49
Service: 8.46
Location: 9.5
Room Quality: 5.95
Amenities: 6.48
Value for Money: 6.44
Food and Beverage: 7.49
Overall Experience: 6.96
J
Javier • couple • es
3
Un scaperoom para poder entrar
Pros:

Muy buena ubicación

Cons:

Muy caro para todo lo que viene, empiezo:

Dificultad para poder entrar al ir mediante una app. Además de que en el enlace te redirige a otro portal (glamuroso)que es muy diferente al verdadero (una vecina nos decía que mucha gente se confunde). La habitación sin agua caliente cuando más se necesitaba. La luz del pasillo entra por la puerta y se alumbra la habitación de noche. Mucha humedad. Colchón muy blando. Sin armario donde dejar la ropa (solo 3 perchas). Aquello es un sótano.

Te hacen rellenar una solicitud que parece que vas a estar en el Palace, pero ya te digo que para nada es eso.

Acabó mi estancia y sigo sin respuesta para solucionar el agua caliente, la única solución es ir a un baño compartido, mientras tú pagas por un baño privado.

2026-02-14 • via Nuitee
T
Tara • solo_traveller • us
5
2026-02-14 • via Nuitee
J
Juan • solo_traveller • es
5
2026-02-11 • via Nuitee
S
Silvia • couple • es
7
Adecuada
Pros:

Buena ubicación, bonito, acogedor y cómodo

Cons:

Falta de limpieza en toalla y sábanas

2026-01-29 • via Nuitee
F
Francisco • couple • es
7
Pros:

La limpieza y las toallas

Cons:

La falta de tv

2026-01-28 • via Nuitee
M
María • couple • es
6
Bien
Pros:

Localización excelente. Hay que tener en cuenta que se encuentra en un sótano. Para echar una noche de paso está bien

Cons:

Las almohadas súper incómodas.
Encontramos tres manchas en el sofá y no lo usamos ni para sentarnos.

2026-01-26 • via Nuitee
S
Sotelo Álvarez • couple • es
4
2026-01-26 • via Nuitee
V
valentina • couple • mk
4
Pros:

The location is really very good.

Cons:

The room smelled of damp.

2026-01-22 • via Nuitee
M
Marjorie • couple • ch
10
2026-01-20 • via Nuitee
M
Marina • couple • ru
4
2026-01-20 • via Nuitee
A
AMPARO • family_with_children • es
6
Agradable pero mejorable
Pros:

La zona en la qué se sitúa, la cama, wifi y que tuviese dispensador de agua fría

Cons:

Es confusa la ubicación ya que no especifica la entrada

2026-01-19 • via Nuitee
A
Alfiya • couple • kz
10
2026-01-19 • via Nuitee
C
Chiara • family_with_children • it
7
Economico ma soddisfacente
Pros:

Posizione comoda, vicino al museo del prado e plaza Cibeles, camera pulita e ordinata, servizi igienici adeguati.
Rispetto alle recensioni ci siamo trovate bene!

Cons:

Dalle foto e dalla descrizione non si percepisce che sia sotto terra, la finestra è ad altezza marciapiede e quindi c’è un po’ di umidità ma nulla di grave

2026-01-19 • via Nuitee
E
Eda • solo_traveller • de
7
2026-01-16 • via Nuitee
J
JUAN AUGUSTO • extended_group • ar
6
Buena ubicación. Difícil el check-in. No hay ningún empleado.
Pros:

La ubicación.

Cons:

No hay ningún empleado. Te manejas todo con el móvil.

2026-01-15 • via Nuitee
J
José Daniel • solo_traveller • co
10
Pros:

La limpieza y la comodidad.

2026-01-11 • via Nuitee
M
MaríaCG15 • couple • es
8
Bien ubicado para visitar las zonas más destacadas de Madrid
Pros:

Buena ubicación. Habitación sencilla pero limpia y con lo necesario para descansar.

Cons:

La puerta de acceso no parece la de un alojamiento, pero no es nada que se pueda considerar negativo en sí mismo.
La valoración global es positiva.

2026-01-06 • via Nuitee
V
Viera • couple • uy
9
Muy buena habitación, excelente ubicación
Pros:

La ubicación y el tamaño de la habitación

Cons:

El tamaño de la ducha.

2026-01-05 • via Nuitee
J
José Orozco Guido • couple • cr
4
Pros:

La ubicación

Cons:

La habitación muy pequeña no hay personal por si se te descarga el móvil, hay que pagar por el aseo, en el baño no hay algo para los pies te puedes resbalar.

2026-01-05 • via Nuitee
C
Coral • couple • es
10
Pros:

Ubicación

Cons:

Espacio muy reducido

2026-01-04 • via Nuitee