Pullman Santiago Vitacura

Hotels
Pullman Hotels and Resorts
8.9 (2376 reviews)
Vitacura 3201 , Santiago , cl

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
8.4
Several comments indicate the pool area and cleanliness issues.
Service
9.76
Consistently praised for friendly staff and good attention.
Location
9.6
Location is frequently highlighted as very good.
Room Quality
8.75
Rooms described as comfortable, but some issues with size and amenities.
Amenities
8.08
Some amenities like the pool and restaurant options received mixed feedback.
Value for Money
9.04
General sentiment around value is decent but could improve.
Food and Beverage
8.09
Limited menu options and concerns about quality detracted from positive dining experiences.
Overall Experience
9.47
General satisfaction with the stay, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:53

Property Description

Luxurious Amenities

Hotel Pullman Santiago Vitacura offers a range of luxurious amenities including an outdoor pool, fitness centre, and a restaurant serving Mediterranean cuisine. Guests can enjoy a buffet-style breakfast daily and unwind by the pools or stay active in the gym.

Comfortable Rooms

The rooms at Hotel Pullman Santiago Vitacura are designed for comfort, featuring carpeted flooring, heating, and private bathrooms with toiletries. Each room is equipped with free Wi-Fi and a flat-screen TV, ensuring a relaxing stay for all guests.

Convenient Location

Conveniently located near Tobalaba Metro Station and various attractions such as Parque Arauco Shopping Mall and Los Leones Golf Club, Hotel Pullman Santiago Vitacura provides easy access to both leisure and business destinations. Book your stay now and experience the best of Santiago.

Important information:

Foreign business travelers, who require a printed invoice, will also be charged the additional 19% regardless of the length of their stay in Chili.

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$60 per person per night when using an existing bed.
    People no matter the age stay for US$60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2376 reviews
Cleanliness: 8.4
Service: 9.76
Location: 9.6
Room Quality: 8.75
Amenities: 8.08
Value for Money: 9.04
Food and Beverage: 8.09
Overall Experience: 9.47
I
iedda family_with_children br
9
Pros:

Café da manhã ótimo! Muito confortável para a família!
Camas confortáveis e tudo limpinho!

2026-07-18 via Nuitee
M
Maria paula couple co
9
Me encantó el hotel
Pros:

El hotel es muy lindo y habitaciones muy cómodas

Cons:

Caminando no hay tantas opciones de restaurantes y tiendas

2026-07-17 via Nuitee
L
Luís Eduardo solo_traveller br
9
Bom hotel é bem localizado
Pros:

Hotel com boas instalações é muito b
Localizado.

Cons:

Nada a reclamar

2026-07-16 via Nuitee
E
EDUARDO couple cl
10
2026-07-16 via Nuitee
S
sulaiman extended_group sa
9
2026-07-15 via Nuitee
L
Luis family_with_children cl
10
2026-07-15 via Nuitee
B
Barone Alcantara couple br
10
2026-07-15 via Nuitee
J
João Victor family_with_children br
5
Decepção
Pros:

Localização muito boa, próximo a parques e natureza.

Cons:

Quero registrar alguns problemas da nossa estadia. O quarto nunca foi realmente limpo: só arrumavam as camas e trocavam as toalhas, mas não limpavam o banheiro, o quarto, nem as xícaras usadas. Também não houve reposição de sabonete líquido nem de xampu. Os elevadores ficaram sujos e cheios de poeira todos os dias. Todas as noites tivemos muito barulho vindo de outros quartos, e ontem foi o pior caso. Liguei para a recepção e nada foi feito, então precisei descer pessoalmente para pedir ajuda. No café da manhã, por duas vezes minha família foi colocada do lado de fora mesmo havendo mesas disponíveis dentro, inclusive com crianças, o que consideramos muito desrespeitoso. Informo que farei uma carta formal do Brasil relatando todos esses problemas e apontando como isso afeta a reputação do hotel. Espero que o hotel melhore esses pontos para os próximos hóspedes.

2026-07-15 via Nuitee
G
gabriela solo_traveller pe
7
Bien pero puede mejorar
Pros:

La ubicación es excelente.

Cons:

Los baños tenían partes oxidadas y las toallas son demasiado delgadas. No habían pantuflas en la habitación, y no reponen el agua. Para ser un hotel de 5 estrellas, estos detalles deben mejorarse.

2026-07-14 via Nuitee
I
Ismael family_with_children cl
9
Experiencia de servicio regular
Pros:

Instalaciones modernas y funcionales.

Cons:

La capacidad de atención durante los servicios de cena y desayuno se encuentra sobrepasada. Adicionalmente, la administración del restaurante prioriza la atención de determinados huéspedes, lo que genera desorden y congestión en las filas de espera, afectando la experiencia y percepción del servicio por parte de los demás clientes.

2026-07-14 via Nuitee
E
EDUARDO family_with_children ar
9
2026-07-14 via Nuitee
E
Erika couple br
10
2026-07-13 via Nuitee
E
Elisa extended_group br
9
Pros:

Quarto grande e muito confortável. Instalações novas

Cons:

Equipe ruim. Localização razoável. Precisa utilizar carro para se locomover.

2026-07-12 via Nuitee
C
CARLOS solo_traveller ar
10
Buena opción en Vitacura
Pros:

Rápida atención, tamaño habitacion, cama, baño, desayuno buffet correcto

2026-07-11 via Nuitee
Z
Zepeda solo_traveller cl
4
Pros:

La comodidad

Cons:

Que no corrieron apesar que pagamos todo y hasta las multas que iban con cosas que no habían en la pieza

2026-07-11 via Nuitee
M
MATTEO extended_group pe
8
Era la seconda volta che visitato questa struttura e probabilmente visiterò ancora questo hotel sodd
Pros:

Colazione molto buona, posizione e servizio buone.

Cons:

La hall dell'hotel è troppo fredda.

2026-07-10 via Nuitee
M
Mirna couple ar
8
2026-07-08 via Nuitee
F
Fernando extended_group cl
4
2026-07-08 via Nuitee
C
Christian couple cl
10
2026-07-08 via Nuitee
C
Claudia solo_traveller cl
10
Pros:

La ubicación excelente

2026-07-08 via Nuitee