Holiday Inn & Suites Monterey Park Los Angeles by IHG

Hotels
•
IHG
8.9 (216 reviews)
400 N Atlantic Blvd, Monterey Park, California, 91754 , Monterey Park , US
1-626-821-5555

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Facilities

Fitness facilities
Conference space
Breakfast available (surcharge)
Television in common areas
Multilingual staff
Express check-out
Smoke-free property
Pool umbrellas
24-hour business center
Snack bar/deli
See all facilities

Review Highlights

Pros:
Clean and updated rooms (multiple mentions)
Friendly, helpful staff
Convenient location near restaurants and shopping
Easy parking and safe neighborhood
Comfortable beds and large rooms
Balcony available on some floors
Good breakfast (reported as delicious by some)
Cons:
Inconsistent hot water and occasional low water pressure
AC problem reported (room change required)
Carpet stains, rust stain, and occasional maintenance issues
Occasional missed amenity refills (body wash) and broken dispenser
One reported billing/refund dispute
Check-in delays due to short-staffed front desk; breakfast inclusion confusion for some

Categories

Cleanliness
8.1
Generally praised as clean and updated, with multiple mentions of clean rooms; some issues reported (carpet stains, rust stain, broken soap dispenser, occasional missed refills) lower the score slightly.
Service
9.4
Staff repeatedly described as friendly, welcoming, and helpful; fast check-in noted in some reviews. A few service lapses (short-staffed front desk, billing dispute) were mentioned but overall service sentiment is strongly positive, supporting a higher score.
Location
9.2
Multiple guests praised the convenient location, easy parking, proximity to Asian restaurants, supermarket and shopping center, and easy highway access; location is a clear strength.
Room Quality
8.6
Rooms described as huge, comfortable beds, updated and with some balconies; however issues reported include inconsistent hot water, an AC problem requiring a room change, and occasional wear, yielding a solid but not perfect score.
Amenities
8.8
Amenities like parking, balcony on some floors, and breakfast (when provided) were appreciated. Some complaints include inconsistent replenishment of toiletries and occasional dispenser issues.
Value for Money
9
Multiple guests called the property a good value with reasonable pricing and easy parking; one commenter felt the property was not cheap relative to a hot-water issue, but overall value perception is positive.
Food and Beverage
8.6
Breakfast was described as delicious by some and decent by others; there was at least one expectation mismatch about breakfast inclusion and some comments on basic shower soap/shampoo quality, producing a slightly above-average score.
Overall Experience
9.5
The majority of reviews reflect a very positive overall stay (would return, exceeded expectations, fantastic hotel), despite a few operational issues; overall experience is highly favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Recreational Opportunities: Enjoy a workout at the fitness center or relax by the seasonal outdoor pool. Perfect options for leisure during your stay.

Culinary Delights: Indulge in a variety of cuisines at the hotel's 3 restaurants. Don't miss the cooked-to-order breakfasts served daily.

Convenient Amenities: Benefit from a 24-hour business center, front desk, and laundry facilities. Stay connected with complimentary Wi-Fi and park with ease in the onsite self-parking.

Ready to experience comfort and convenience at Holiday Inn & Suites Monterey Park Los Angeles? Book now to secure your spot near popular attractions and enjoy a memorable stay.

Important information:

  • Pool access available from 7:00 AM to 10:30 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

Location

Guest Reviews

8.9
Based on 216 reviews
Cleanliness: 8.1
Service: 9.4
Location: 9.2
Room Quality: 8.6
Amenities: 8.8
Value for Money: 9
Food and Beverage: 8.6
Overall Experience: 9.5
K
Kelly
10
Pros:

No opinion

2025-10-09 • via Nuitee
F
Felicidad Benipayo
10
Pros:

Clean room and nice staffs.

2025-10-03 • via Nuitee
G
Guangbin
8
Pros:

Everything good but the hot water. A tired man waited for the hot water to shower, standing right there and watched water 10mins then the water become warm then another 5mins hot water comes. This is California, waste water is no good , and a hotel ( not even that cheap) . Shower and comfortable bed is the most important things , hope you guys can upgrade your hot water system. Thank you

2025-09-30 • via Nuitee
S
Shanna • family
10
Pros:

Super friendly staff, comfy beds & nice area!
I’m confident we will be back!

2025-09-30 • via Nuitee
L
leah • family
10
Pros:

Clean, parking, amenities

2025-09-28 • via Nuitee
I
isaac
10
Pros:

Safe

2025-09-26 • via Nuitee
J
Jesus
10
Pros:

Convenient, easy to park and safety

2025-09-25 • via Nuitee
J
Jessica
10
Pros:

This hotel exceeded expectations. It not only was clean and organized, but staff was friendly and welcoming. The breakfast was delicious. Will definitely be returning soon.

2025-09-22 • via Nuitee
J
Janette • family
10
Pros:

Amazing and safe!!!!

2025-09-22 • via Nuitee
R
Romana • family
10
Pros:

Friendly staff. Nice, clean rooms.

2025-09-21 • via Nuitee
M
May
8
Nice place…with tolerable quirks
Pros:

This hotel is relatively new so everything is in relatively good shape for now but in the last two stays I’ve started seeing minor issues, eg. a rust stain and coffee stain on the rug, broken soap dispenser. My biggest issue this time was that rooms were not ready until 2 hours after supposed 3:00 check in time. I waited along with other guests for an hour in the lobby for my room to be readied. The front desk was short staffed so even when my room was ready earlier, the staff guy said he was too busy to tell me. I would still stay here again and I hope they will be able to maintain the hotel in good shape.

2025-09-21 • via Nuitee
M
May • family
8
Pros:

Huge and clean rooms. This is my second time staying at this hotel.

2025-09-21 • via Nuitee
L
Lisa • family
10
Pros:

Checking in was quick, rooms were really clean beds were comfortable!

2025-09-20 • via Nuitee
I
Ivan • family
10
Pros:

Great check in experience!

2025-09-19 • via Nuitee
R
Rafter
4
Pros:

Room was

2025-09-18 • via Nuitee
M
majid • family
10
Pros:

Great place please put better temperature control

2025-09-15 • via Nuitee
G
George • partner
10
Pros:

Very nice hotel would come again!

2025-09-14 • via Nuitee
R
Rafter
6
Pros:

AC Problem made our whole room wet, had to switch rooms in the middle of the night.

2025-09-11 • via Nuitee
M
Marilyn
2
Pros:

I accidentally booked at the Monterey Park Holiday Inn on the same night that I booked at the Downtown Holiday Inn, It was obviously a computer glitch. They could see that I spent that night at the Downtown Holiday Inn. I never stayed the night at Monterey Park. BUT THEY CHARGED ME THE FULL AMOUNT AND REFUSED TO ISSUE A REFUND. THESE PEOPLE ARE CROOKS!

2025-09-09 • via Nuitee
R
Robert
8
Pros:

Stains on room carpet that should be treated. Ran out of body wash in shower. Request for refill didn't happen.

2025-09-09 • via Nuitee