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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Express check-in/check-out
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Soundproof rooms
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Internet access
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Covered parking
Review Highlights
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Property Description
Luxurious Accommodations
Step into a world of luxury at Hotel Cleo, Knoxville Downtown. Our 5-star property offers beautifully appointed non-smoking rooms with top-notch amenities to ensure a comfortable stay.
Convenient Location
Situated just steps away from popular attractions like East Tennessee History Center and Market Square, our hotel provides easy access to the city center and key landmarks.
Exceptional Services
Indulge in impeccable service with our 24-hour front desk and concierge assistance. Enjoy delicious meals at our on-site restaurant, unwind with a drink at the bar, or take advantage of our free WiFi.
Ready to experience the pinnacle of hospitality? Book your stay at Hotel Cleo, Knoxville Downtown, today!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Location
Guest Reviews
This is a very cute hotel. I love that they used and maintained the older aspects of the building. These types of hotels are my favorite.
The person next door got on a conference call before 8 am and might as well have been sitting in our room. Unfortunately breakfast did not start until 10 am. Room was charming, staff were very pleasant but the would not necessarily stay there again,
Absolutely gorgeous.
They don’t clean your room - was there Thursday - Sunday!
I liked the breakfast they once brought up the floor, but it appears Marriott has done some cost cutting as this is no longer provided. When I was told “breakfast is now downstairs starting at 10”, I was expecting to find coffee and pastries. Instead, they seated me at the restaurant as if I’d walked in off the street.
Horrible soundproofing. You can hear EVERYTHING the adjoining rooms are up to. Cannot recommend unless you’re an exhibitionist or a voyeur.
One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.
appreciated the non-corporate design
the abusurd price for a hotel in Knoxville which doesn't serve breakfast or have any room service
Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.
Great hotel! Excellent location. Would highly recommend.
Clean, beautiful, comfortable, intimate hotel.
The hotel is beautiful, very clean. And centrally located. My “complaints” are really nitpicky. We were facing the street, and people were loud late into the night (not the hotels fault). The bed was very firm. If you love a firm bed, this is the place for you. They do provide lots of pillows, which I love.
My only real complaint is that on the hotels.com website it said breakfast is included. At the hotel they said “we don’t do that anymore.” Disappointing.
Front desk was extremely helpful and nice. Beautiful rooms and property.
Amazing boutique hotel
Beautifully furnished spacious room. Huge bathroom with a big walk in glass shower. Great street view. Located in the heart of downtown. Comfortable large sitting area on each floor. Large flat screen TV.
Breakfast wasnt served on New years day. That was a disappointment. Though we were directed to Frothy Monkey across the Street ( excellent), we were surprised that the staff didnt have a ready list of Breakfast options open on Jan 1. Our shower door leaked a puddle o. The floor. The water reservoir in the coffee maker leaked, so we couldnt use it. The curtains in the bedroom didnt close all of the way. We were woken early by someone shouting. Not sure if was our neighbor or outside.
Outstanding hotel
This hotel is incredible, very beautiful inside and it was full in small details to make our stay perfect. This place is located in a very walkable area around good restaurants.
I think for a so fancy hotel I don’t understand how no one is including a better toilet paper. It is a ridiculous complain but the quality was pretty poor. Other than this everything was incredible.
Beautiful hotel
Elegant and quaint
Great property. Beautiful romantic room.
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