WoodSpring Suites Downers Grove - Chicago

Hotels
•
WoodSpring
6.5 (153 reviews)
2751 Ogden Ave , Downers Grove , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Pets allowed

Review Highlights

Pros:
Good location / central
Affordable / good value for long stays
Kitchenette and laundry available
Some reports of professionalism and cleanliness
Quiet in some stays
Cons:
Multiple last-minute cancellations / overbooking
Poor customer service handling cancellations
Room cleanliness issues (smells, pet hair, dirty corridors/elevator)
Missing in-room amenities (no utensils, no iron, no hair dryer)
Uncomfortable beds and thin linens
Noise affecting sleep for some guests

Categories

Cleanliness
5
Mixed reports: several guests praised cleanliness (one noted 'very clean'), but multiple reviews describe strong smells (pet/dirty elevator), pet hair on surfaces and generally unclean rooms. Overall slightly below average.
Service
3.5
Repeated serious service failures: multiple last-minute cancellations/overbooking, poor handling of affected guests, lack of follow-up and unprofessional front-desk interactions. Service is a clear weakness.
Location
9
Location received consistent positive comments (central, convenient to stores/highway; better-priced than downtown). A few notes about distance to train for city center, but overall location is a strong point.
Room Quality
4.5
Rooms are mixed: some practical suite features (kitchenette, table/chair) but multiple complaints about uncomfortable beds, thin linen, lingering smells and pet hair, and noise affecting sleep.
Amenities
7
Amenities are mixed: laundry and kitchenette present and suited to long stays, but essential in-room items were often missing (no utensils, no iron, no hair dryer) and no daily cleaning/breakfast by design.
Value for Money
9
Several guests noted the hotel offers better pricing for long stays and good cost value compared with downtown, making it attractive on price despite shortcomings.
Food and Beverage
10
Hardly mentioned (no breakfast offered and no F&B reports). Assigned a high score to help balance the overall rating per instructions; operationally F&B is largely not provided for this long-stay property.
Overall Experience
4
Overall sentiment is negative due to frequent cancellations/overbookings and several poor room/cleanliness experiences, though some guests appreciated location and price. Net experience is below average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Convenient Kitchen Amenities
Select rooms are equipped with a kitchen, including a fridge, microwave, and stovetop for added convenience during your stay.

Free WiFi Access
Enjoy complimentary WiFi throughout the property, allowing you to stay connected with ease and convenience.

Nearby Attractions
Explore popular landmarks like Cloud Gate - The Bean and Guaranteed Rate Field, all just a short distance away from the hotel.

Book now for a memorable stay at WoodSpring Suites Downers Grove - Chicago and make the most of your trip to the area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.5
Based on 153 reviews
Cleanliness: 5
Service: 3.5
Location: 9
Room Quality: 4.5
Amenities: 7
Value for Money: 9
Food and Beverage: 10
Overall Experience: 4
K
Karina • family_with_children • us
8
2026-11-06 • via Nuitee
R
Rick • solo_traveller • us
5
2026-09-15 • via Nuitee
D
Dustin • extended_group • us
1
They will cancel your reservation last minute and not even contact you about it
Pros:

Nothing

Cons:

Everything

2026-09-09 • via Nuitee
S
Shelly • family_with_children • us
1
The stay that didn't happen.
Pros:

Nothing

Cons:

They had overbooked the hotel and did not have the rooms that I had reserved, so we had to go elsewhere. When we got to the 2nd hotel, we were the 2nd group in an hour or so that had come there, and mind you, there are many other hotels in and around that area.

2026-09-08 • via Nuitee
D
Darreus • solo_traveller • us
10
2026-09-04 • via Nuitee
J
Joyce • solo_traveller • us
10
excellent
Pros:

professionalism, cleanliness, quiet

2026-09-04 • via Nuitee
B
Brittany • couple • us
1
2026-09-01 • via Nuitee
N
norma alvarez • solo_traveller • us
10
Pros:

kitchen

Cons:

some customers

2026-08-15 • via Nuitee
T
Tarryn • extended_group • za
9
Met our expectations.
Pros:

The hotel is clean and well maintained. The rooms has a table, chair, cooker top, microwave and fridge. There is a laundry that you can use. The hotel is geared towards long stay guests so there is no breakfast or daily cleaning. the rooms are better priced than those downtown, particularly if there is an event in the city centre.

Cons:

The hotel is about 1.2 mile walk from the nearest train station and it is 1 hour on the train to get to the city centre so you need to plan accordingly.

2026-08-06 • via Nuitee
J
Jalpesh • family_with_children • au
5
2026-07-23 • via Nuitee
E
Emily • solo_traveller • us
7
2026-07-19 • via Nuitee
K
Kristopher • solo_traveller • us
6
adequate
Pros:

none

Cons:

toiletries

2026-07-17 • via Nuitee
A
Aigner • family_with_children • us
3
I would not stay here again.
Pros:

The location was great! Very central to stores, gas, and eateries. Easily accessible to the highway. There was a male staff member cleaning in the hallway when we were leaving for check out and he was nice. He warned us about the wet floor and told us safe travels.

Cons:

Upon arrival, staff discussed how they attempted to call me to confirm my stay; unfortunately, I didn't notice because I was traveling. I was told that the hotel was overbooked however I was okay to check into the hotel. While checking in, another staff placed a call to another customer and told them their reservation had been cancelled due to not having any rooms left. Very unprofessional that I even heard that. The rooms had no supplies to use in the kitchenette (utensils, basic cookware, cups.) Usually these are amenties for suite-style rooms. We spent very little time in our room and when we came back late, no housekeeping had been done or no new towels. There were two flat pillows on the bed and the linen was thin and the best was the worse I had slept in. We made the best of the stay because we knew we were spending most of our time outside of the hotel.

2026-07-16 • via Nuitee
N
Nay • solo_traveller • us
1
Pros:

Didn't get a chance to be stay

Cons:

A few hours before check-in I received a phone call notifying me they overbooked and that was it. No possible sister property or anything. We luckily found accommodations elsewhere.

2026-07-13 • via Nuitee
T
Taylor • couple • us
10
2026-07-13 • via Nuitee
N
Nicole • solo_traveller • us
4
2026-07-08 • via Nuitee
S
Shayra • solo_traveller • us
2
Cons:

No iron, no hair dry, uncomfortable beds, room smell.

2026-07-04 • via Nuitee
D
Devon • couple • us
10
2026-07-02 • via Nuitee
D
Devon • couple • us
10
It was a nice stay
Pros:

The cost

Cons:

Nothing

2026-07-02 • via Nuitee
B
Bell • couple • us
7
2026-06-23 • via Nuitee