WoodSpring Suites Downers Grove - Chicago

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Upon arrival, staff discussed how they attempted to call me to confirm my stay; unfortunately, I didn't notice because I was traveling. I was told that the hotel was overbooked however I was okay to check into the hotel. While checking in, another staff placed a call to another customer and told them their reservation had been cancelled due to not having any rooms left. Very unprofessional that I even heard that. The rooms had no supplies to use in the kitchenette (utensils, basic cookware, cups.) Usually these are amenties for suite-style rooms. We spent very little time in our room and when we came back late, no housekeeping had been done or no new towels. There were two flat pillows on the bed and the linen was thin and the best was the worse I had slept in. We made the best of the stay because we knew we were spending most of our time outside of the hotel.

A few hours before check-in I received a phone call notifying me they overbooked and that was it. No possible sister property or anything. We luckily found accommodations elsewhere.

No iron, no hair dry, uncomfortable beds, room smell.

Nothing

If they didn’t cancel my reservation

From the minute I stepped out the elevator the hallway smells so bad I have to cover my nose and the bedroom was the same when I told the front desk she said it was the pet floor and she'd talk to her manager to move me even after I told her I'm allergic to cats and dog she never get back to me about it the room had pet hair on everything from floor to bed and the blinds on the window was discolored

El personal y el mal olor a perro mojado que olía por todos lados el elevador sucio y apestaba

They cancelled y confirmed booking after I reached Chicago and I was stranded at night with two kids with no place to stay. Worst customer service and zero concern towards the customer. Atleast they didn't charge me

My room wasn't that clean, and the noise kept me from sleeping

Slow internet access (there is an option to upgrade speed for an additional cost), lowish water pressure, room was clean but the floors were dirty, had to wait for the room to be ready when I arrived after 3pm. Also the tap water tasted a bit off, not enough to bother me, but it might be a problem for others.

The hotel cancelled my reserwation at 7 pm, on the day of my arrival when I was 30 minutes away… They said they had an emergency/ I think got a water leak… I was travelling with a dog so finding a pet friendly facility at 8 pm on Friday was a challenge… I was supprised they did not not offer me a voucher with some compensation for a hardship ( like airlines for a cancelked flight?) / did not refer to another facility/ did not even send official apologies and cancelation note to my email… I ended up making phone calls from a gas station… I had to pay very stip price st another place, and I ended much farther away from my desired location… In the past- I had an experience with mixed up reservation at another hotel- and their front desk person, or conciege reffered me to another alternative facility, and I got compensated for the price differencr- things gappen- and they vere completely not preoared…

The bed was really noisy but other than that it was very comfortable