WoodSpring Suites Downers Grove - Chicago

Hotels
•
WoodSpring
7.2 (301 reviews)
2751 Ogden Ave , Downers Grove , us

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Pets allowed

Review Highlights

Pros:
Location
Value for Money
Staff Friendliness
Cons:
Cleanliness Issues
Service Unprofessionalism
Room Quality Complaints

Categories

Cleanliness
6.2
Several reviews cited issues with cleanliness, including hair on linens and dirty floors.
Service
7.7
Some positive mentions of staff friendliness, although significant complaints about unprofessionalism were reported.
Location
8.2
Multiple reviewers appreciated the location, with easy access to various amenities and job sites.
Room Quality
6.7
Mentioned issues with bed quality and room amenities, such as missing essentials in the suite.
Amenities
6.7
Reviews indicated that essential suite amenities were missing or not provided adequately.
Value for Money
8.2
Some positive feedback regarding the overall value considering the rates.
Food and Beverage
7.2
No significant complaints, but the hallways had unpleasant food odors.
Overall Experience
6.7
Overall mixed experiences with several complaints but some satisfaction in location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:20

Property Description

Convenient Kitchen Amenities
Select rooms are equipped with a kitchen, including a fridge, microwave, and stovetop for added convenience during your stay.

Free WiFi Access
Enjoy complimentary WiFi throughout the property, allowing you to stay connected with ease and convenience.

Nearby Attractions
Explore popular landmarks like Cloud Gate - The Bean and Guaranteed Rate Field, all just a short distance away from the hotel.

Book now for a memorable stay at WoodSpring Suites Downers Grove - Chicago and make the most of your trip to the area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 301 reviews
Cleanliness: 6.2
Service: 7.7
Location: 8.2
Room Quality: 6.7
Amenities: 6.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 6.7
D
Dustin • extended_group • us
1
They will cancel your reservation last minute and not even contact you about it
Pros:

Nothing

Cons:

Everything

2026-09-09 • via Nuitee
S
Shelly • family_with_children • us
1
The stay that didn't happen.
Pros:

Nothing

Cons:

They had overbooked the hotel and did not have the rooms that I had reserved, so we had to go elsewhere. When we got to the 2nd hotel, we were the 2nd group in an hour or so that had come there, and mind you, there are many other hotels in and around that area.

2026-09-08 • via Nuitee
D
Darreus • solo_traveller • us
10
2026-09-04 • via Nuitee
J
Joyce • solo_traveller • us
10
excellent
Pros:

professionalism, cleanliness, quiet

2026-09-04 • via Nuitee
B
Brittany • couple • us
1
2026-09-01 • via Nuitee
N
norma alvarez • solo_traveller • us
10
Pros:

kitchen

Cons:

some customers

2026-08-15 • via Nuitee
T
Tarryn • extended_group • za
9
Met our expectations.
Pros:

The hotel is clean and well maintained. The rooms has a table, chair, cooker top, microwave and fridge. There is a laundry that you can use. The hotel is geared towards long stay guests so there is no breakfast or daily cleaning. the rooms are better priced than those downtown, particularly if there is an event in the city centre.

Cons:

The hotel is about 1.2 mile walk from the nearest train station and it is 1 hour on the train to get to the city centre so you need to plan accordingly.

2026-08-06 • via Nuitee
J
Jalpesh • family_with_children • au
5
2026-07-23 • via Nuitee
E
Emily • solo_traveller • us
7
2026-07-19 • via Nuitee
K
Kristopher • solo_traveller • us
6
adequate
Pros:

none

Cons:

toiletries

2026-07-17 • via Nuitee
A
Aigner • family_with_children • us
3
I would not stay here again.
Pros:

The location was great! Very central to stores, gas, and eateries. Easily accessible to the highway. There was a male staff member cleaning in the hallway when we were leaving for check out and he was nice. He warned us about the wet floor and told us safe travels.

Cons:

Upon arrival, staff discussed how they attempted to call me to confirm my stay; unfortunately, I didn't notice because I was traveling. I was told that the hotel was overbooked however I was okay to check into the hotel. While checking in, another staff placed a call to another customer and told them their reservation had been cancelled due to not having any rooms left. Very unprofessional that I even heard that. The rooms had no supplies to use in the kitchenette (utensils, basic cookware, cups.) Usually these are amenties for suite-style rooms. We spent very little time in our room and when we came back late, no housekeeping had been done or no new towels. There were two flat pillows on the bed and the linen was thin and the best was the worse I had slept in. We made the best of the stay because we knew we were spending most of our time outside of the hotel.

2026-07-16 • via Nuitee
N
Nay • solo_traveller • us
1
Pros:

Didn't get a chance to be stay

Cons:

A few hours before check-in I received a phone call notifying me they overbooked and that was it. No possible sister property or anything. We luckily found accommodations elsewhere.

2026-07-13 • via Nuitee
T
Taylor • couple • us
10
2026-07-13 • via Nuitee
N
Nicole • solo_traveller • us
4
2026-07-08 • via Nuitee
S
Shayra • solo_traveller • us
2
Cons:

No iron, no hair dry, uncomfortable beds, room smell.

2026-07-04 • via Nuitee
D
Devon • couple • us
10
It was a nice stay
Pros:

The cost

Cons:

Nothing

2026-07-02 • via Nuitee
D
Devon • couple • us
10
2026-07-02 • via Nuitee
B
Bell • couple • us
7
2026-06-23 • via Nuitee
K
Kathryn • family_with_children • us
1
They canceled on me
Cons:

If they didn’t cancel my reservation

2026-06-15 • via Nuitee
B
Badillo • couple • us
10
Pros:

Very clean and nice staff

2026-06-06 • via Nuitee