Holiday Inn Express Long Island City E - New York by IHG

Hotels
•
Holiday Inn Express
8.2 (768 reviews)
52-09 31st Pl , Long Island City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Professional front desk staff
Good amenities
Comfortable bedding
Cons:
Inconsistent service
Location issues
Extra charges for amenities

Categories

Cleanliness
7.01
Cleanliness mentioned positively, but some reviews indicate inconsistent experiences.
Service
7.98
Staff communication issues noted, but some reviews praised the helpfulness of the front desk.
Location
7.02
Location described as inconvenient, in an industrial area.
Room Quality
8.97
Rooms are described as clean and comfortable with good furnishings.
Amenities
9
Excellent breakfast options and good amenities provided.
Value for Money
8.96
Considered fair value for the quality of stay, despite some additional charges.
Food and Beverage
8.01
Food options satisfactory but could be more diverse, especially for dietary restrictions.
Overall Experience
8.68
Mixed sentiments, yet overall satisfaction due to room quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:34

Property Description

Convenient Location & Modern Amenities

Located in Long Island City, our hotel offers a fitness centre, free WiFi, and a terrace. Guests can also enjoy a buffet or American breakfast during their stay.

Business & Leisure Facilities

With a business centre and around-the-clock multilingual staff, we cater to both business and leisure travelers. Communication is easy with our staff fluent in Bengali, English, Spanish, and Urdu.

Nearby Attractions

Explore iconic landmarks like St Patrick's Cathedral and Rockefeller Center, both just a short distance away from Holiday Inn Express Long Island City E - New York.

Book your stay now to experience convenience and comfort in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.2
Based on 768 reviews
Cleanliness: 7.01
Service: 7.98
Location: 7.02
Room Quality: 8.97
Amenities: 9
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.68
R
Rubab • solo_traveller • us
9
2026-02-14 • via Nuitee
K
Kesha • family_with_children • us
10
Pros:

Everything

Cons:

Nothing.

2026-02-13 • via Nuitee
S
Svetlana • couple • us
10
My husband and I stayed here for two nights and had a wonderful experience. The service was excellent, the room was very
2026-02-12 • via Nuitee
B
Belén • couple • es
10
Muy satisfechas y agradecidas
Pros:

Las instalaciones del hotel cumplieron todas nuestras expectativas. Pero, sin duda alguna, nos llevamos en el corazón a Wendy, una de las recepcionistas que, desde el primer momento que nos vio llegar, nos atendió de maravilla, alojándonos en unas habitaciones con vistas increíbles a Manhattan, estando pendientes de nosotras durante los 7 días que estuvimos alojadas allí. Además, el hotel presta un servicio de transporte hacia la boca de metro más cercana que te lleva hasta el centro y, además, están hasta las 20:45, cosa que se agradece ya que el hotel se encuentra como en un polígono y andando son unos 15/20min. Sus conductores son Percy y Barry, ambos son increíbles también y estamos muy agradecidas con ellos.

Cons:

Algo que cambiaría sería el desayuno, ya que no tiene gran variedad y todos los días es prácticamente lo mismo. Podrían ofrecer algo más de fruta y embutido para las tostadas, así como variar los platos cocinados, ya que siempre son huevos y salchichas o hamburguesa.

2026-02-11 • via Nuitee
D
Dawn • family_with_children • us
1
2026-02-10 • via Nuitee
J
Jolanta • family_with_children • pl
8
2026-02-10 • via Nuitee
M
Maik • couple • de
9
Pros:

Ausblick auf die Skyline

2026-01-29 • via Nuitee
A
Anthony • solo_traveller • us
10
Just great
Pros:

Everything

Cons:

Nothing

2026-01-27 • via Nuitee
S
Stephan • family_with_children • de
7
2026-01-26 • via Nuitee
C
Christina • family_with_children • us
10
Pros:

I liked the friendliness of the staff.

Cons:

I didn't like the cleanliness of the hotel. Elevators were never vacuumed. The hall ways need to remove the carpet very dirty. Also it didnt have an area for dogs to go to the potty. The room didn't have any towels upon checking in.

2026-01-24 • via Nuitee
M
Melissa • solo_traveller • us
8
Beauitful Hotel appeared to be some what new
2026-01-22 • via Nuitee
J
Joseph • couple • us
1
GM refused to give us refund of last night (of 3-nite stay), we didn’t use due 2 a family emergency.
Pros:

Lots of room, much more than expected. No problem with it.

Cons:

The attitude of management, esp. GM Ferrara was terrible! I used Booking.com to reserve a King room for three nights, 10/25-10/27/2025. On the night of 10/26, my wife and I took the subway to see a Broadway play. We were admonished to turn off our cell phones during the performance. After the play was over, we discovered a voicemail message from my mother-in-law’s nurse had been delivered an hour earlier. She stated that my MIL suddenly took ill with a pain in her side and she had to be taken to the emergency room. They couldn’t determine the cause of the pain and was hospitalized so that further tests could be made. My MIL’s nurse said that she was very anxious to have us see her. Thus, we determined it was best to end our stay one night early and drive directly to the Fairfax, VA hospital where she was.
Having made this determination, I then went to the front desk to explain that we had to end our stay one night early and check out in the morning, DUE TO THE FAMILY EMERGENCY I described in the previous paragraph. I also asked for a refund of our payment for Monday night, as we wouldn’t be using the room than. The night clerk said that I should contact Booking.com and that he lacked the authority to issue a refund. I then spent over an an hour on the phone with Booking.com before finally talking to someone who told me that I need to get authorization from Holiday Inn Express management to get credit for Monday night. I called the night clerk again and he said that the GM would report for work after 9 AM on the 27th. We checked out shortly after 9 AM Monday morning and the desk clerk said that the GM wasn’t there yet. We checked out and called HI again when we stopped at a rest stop on the turnpike in early afternoon.

2026-01-20 • via Nuitee
I
Isidora • family_with_children • rs
6
Pros:

Beds were amazing, room overall. View of Manhattan.

Cons:

Location is too far away from the subway. We had plastic cutlery for breakfast. Staff lost the delivered package, and then found it after we mentioned cameras and hotel manager.

2026-01-20 • via Nuitee
T
Tyler • couple • us
10
2026-01-20 • via Nuitee
G
Genetha • couple • us
7
2026-01-20 • via Nuitee
A
Ana • couple • us
10
2026-01-19 • via Nuitee
M
Mallory • extended_group • us
10
Friends in for the night for a concert. Staff was very friendly and accommodating. Able to check in early, parking on si
Pros:

Friendly staff, clean, modern, and well maintained. Complimentary breakfast.

2026-01-19 • via Nuitee
V
Vanessa • extended_group • us
9
2026-01-19 • via Nuitee
B
Bipin • solo_traveller • np
1
2026-01-19 • via Nuitee
M
Monica • extended_group • us
10
2026-01-19 • via Nuitee