Holiday Inn Express Long Island City E - New York by IHG

Hotels
Holiday Inn Express
8.2 (856 reviews)
52-09 31st Pl , Long Island City , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Professional front desk staff
Good amenities
Comfortable bedding
Cons:
Inconsistent service
Location issues
Extra charges for amenities

Categories

Cleanliness
7.01
Cleanliness mentioned positively, but some reviews indicate inconsistent experiences.
Service
7.98
Staff communication issues noted, but some reviews praised the helpfulness of the front desk.
Location
7.02
Location described as inconvenient, in an industrial area.
Room Quality
8.97
Rooms are described as clean and comfortable with good furnishings.
Amenities
9
Excellent breakfast options and good amenities provided.
Value for Money
8.96
Considered fair value for the quality of stay, despite some additional charges.
Food and Beverage
8.01
Food options satisfactory but could be more diverse, especially for dietary restrictions.
Overall Experience
8.68
Mixed sentiments, yet overall satisfaction due to room quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:34

Property Description

Convenient Location & Modern Amenities

Located in Long Island City, our hotel offers a fitness centre, free WiFi, and a terrace. Guests can also enjoy a buffet or American breakfast during their stay.

Business & Leisure Facilities

With a business centre and around-the-clock multilingual staff, we cater to both business and leisure travelers. Communication is easy with our staff fluent in Bengali, English, Spanish, and Urdu.

Nearby Attractions

Explore iconic landmarks like St Patrick's Cathedral and Rockefeller Center, both just a short distance away from Holiday Inn Express Long Island City E - New York.

Book your stay now to experience convenience and comfort in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

8.2
Based on 856 reviews
Cleanliness: 7.01
Service: 7.98
Location: 7.02
Room Quality: 8.97
Amenities: 9
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.68
L
laura couple fr
9
2026-07-25 via Nuitee
C
Caraccio couple us
3
An expensive disaster
Pros:

The room was clean and quiet.

Cons:

Checked-in online but then had to wait on line for over 30 minutes to get my room key and check in again, providing all the same information a second time and getting charged a $150 hold on my card a second time. The check in line wrapped around the entire lobby and no one seemed to have any sense of urgency. Chose the hotel because of its parking lot and paid for parking but there were no parking spaces left, so I had to street park 15 minutes away (and found a ticket on my car the next morning). The check-in took so long that we ended up having to cancel our dinner plans. Unfortunately the only food available at the hotel was shrimp flavored cup of noodles. Got to breakfast 10 minutes before it ended but it was already closed. A woman from the kitchen told my wife she was not allowed to get coffee when she tried to fill her cup. Another woman went to get juice that was still out and was told she had to go buy a beverage from downstairs because breakfast was over. It ended up costing me over $500 for a rather unpleasant experience.

2026-07-24 via Nuitee
M
Mike Heinz couple de
10
Gutes schönes Hotel, schnell in der City
Pros:

Service und Personal und der Fahrservice

Cons:

Das leider um das Hotel nicht viel los war

2026-07-23 via Nuitee
A
Aleksandre solo_traveller de
9
2026-07-18 via Nuitee
S
Shweta couple us
8
2026-07-13 via Nuitee
Z
Zoltán Ferenc solo_traveller hu
10
Pros:

Kind and perfect hotel staff, ready to help, solve and serve all problems.

Cons:

There was nothing.

2026-07-11 via Nuitee
J
Jorge family_with_children us
8
2026-07-09 via Nuitee
T
Terry couple us
10
Great stay loved it and will recommend it to family and friends
Pros:

I love the location was close to Manhattan and Queens in Brooklyn. I love the staff. They were excellent went above and beyond to help us whenever we needed help and I will be staying there again.

Cons:

One minor thing the bathroom could’ve been bigger

2026-07-07 via Nuitee
R
Ricardo Eder dos Santos solo_traveller br
7
Pros:

Hotel novo, café maravilhoso, instalações novas.

Cons:

Pra quem fica uma semana acaba sendo cansativo a caminhada até a estação do metrô mas nada pior que uma tal de Andrea da recepção. Nunca conheci uma atendente tão grosseira e ignorante.

2026-07-06 via Nuitee
C
Cristino solo_traveller us
9
2026-07-04 via Nuitee
S
Sandamali couple us
7
2026-07-03 via Nuitee
O
Ofir Yosi family_with_children il
8
תמורה מתאימה למחיר
Pros:

החדר חדש, ניקיון מידי יום, מזגן טוב, קפה זמין כל היום בחדר האוכל

Cons:

כרבע שעה הליכה מתחנת 33 עד למלון, אין תמיד שאטל, לא נחמד בשעות החשכה.

2026-06-30 via Nuitee
M
michelle family_with_children us
10
2026-06-28 via Nuitee
P
Piotr family_with_children pl
10
Pros:

Hotel czysty, obsługa bardzo miła i pomocna. Lokalizacja nieco na uboczu, ale darmowy shuttle codziennie dowozi do stacji metra. Obok hotelu są też przystanki autobusów i można bez problemu dojechać komunikacją publiczną. Śniadania jak na amerykańskie warunki całkiem sensowne. Kawa, herbata dostępne bezpłatnie w automacie przez cały dzień. Widok z okna - obłędny. Polecam.

2026-06-28 via Nuitee
M
Malcolm family_with_children gb
10
Perfect city stay, shuttle to subway station was an added bonus, would 100% stay again
Pros:

Great breakfast to start the day, good location. Staff & hotel were great, very clean.

Cons:

We never had our room cleaned during our stay, but we weren't worried as only there a few days, so grabbed our own toilet rolls & clean towels from reception.

2026-06-27 via Nuitee
M
Michelle family_with_children us
7
Pleasant stay in nice facilities surrounded by the ghetto & hard to reach with public transportation
Pros:

The staff was helpful, the shuttle service was helpful.

Cons:

The location was not great. In the ghetto and hard to reach with public transportation. It would have been great if the shuttle offered more than just one drop off/pick up location.

2026-06-13 via Nuitee
A
Angel couple us
5
2026-06-11 via Nuitee
E
Elizabeth family_with_children us
8
Comfortable
Pros:

Industrial location, no walking, or public transporatoon. afforable , they do have a shuttle bus to subway

I will book again here thanks a bunch

Cons:

Access

2026-06-08 via Nuitee
M
Michelle solo_traveller co
10
2026-06-08 via Nuitee
C
Ciaran solo_traveller gb
7
2026-05-28 via Nuitee