Holiday Inn Express Long Island City E - New York by IHG

Hotels
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Holiday Inn Express
8.2 (870 reviews)
52-09 31st Pl , Long Island City , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Professional front desk staff
Good amenities
Comfortable bedding
Cons:
Inconsistent service
Location issues
Extra charges for amenities

Categories

Cleanliness
7.01
Cleanliness mentioned positively, but some reviews indicate inconsistent experiences.
Service
7.98
Staff communication issues noted, but some reviews praised the helpfulness of the front desk.
Location
7.02
Location described as inconvenient, in an industrial area.
Room Quality
8.97
Rooms are described as clean and comfortable with good furnishings.
Amenities
9
Excellent breakfast options and good amenities provided.
Value for Money
8.96
Considered fair value for the quality of stay, despite some additional charges.
Food and Beverage
8.01
Food options satisfactory but could be more diverse, especially for dietary restrictions.
Overall Experience
8.68
Mixed sentiments, yet overall satisfaction due to room quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:34

Property Description

Convenient Location & Modern Amenities

Located in Long Island City, our hotel offers a fitness centre, free WiFi, and a terrace. Guests can also enjoy a buffet or American breakfast during their stay.

Business & Leisure Facilities

With a business centre and around-the-clock multilingual staff, we cater to both business and leisure travelers. Communication is easy with our staff fluent in Bengali, English, Spanish, and Urdu.

Nearby Attractions

Explore iconic landmarks like St Patrick's Cathedral and Rockefeller Center, both just a short distance away from Holiday Inn Express Long Island City E - New York.

Book your stay now to experience convenience and comfort in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 870 reviews
Cleanliness: 7.01
Service: 7.98
Location: 7.02
Room Quality: 8.97
Amenities: 9
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 8.68
A
Avi • solo_traveller • il
9
2026-09-19 • via Nuitee
J
Joséphine • couple • fr
8
C’était sympathique
Pros:

Le lit

Cons:

Les pommes de terre un jour sur deux
Le tapis de bain enlever et pas remis

2026-09-19 • via Nuitee
D
Denny • couple • us
8
For having to be in LIC everything was as expected. The room was great.
Pros:

The rooms— perfect. Great mattresses.

Cons:

Dead Lantern flies all over the entrance. That’s what we were greeted by. The front desk person was a terrible communicator. The man in the morning was wonderful.

2026-09-19 • via Nuitee
L
Luis • solo_traveller • us
5
2026-09-18 • via Nuitee
A
Andrés • extended_group • es
5
2026-09-16 • via Nuitee
J
Jaime • family_with_children • sv
9
2026-09-14 • via Nuitee
D
Duvan • extended_group • co
7
COMODIDAD
Pros:

El desayuno muy regular , igual es muy diferente a nuestra gastronomía , pero poca variedad y muy repetido el menú de todos los días , la ubicación muy buena

Cons:

Variedad en el desayuno , servicio a la habitación

2026-09-14 • via Nuitee
M
Morales • family_with_children • cr
8
Pros:

Atención del personal

2026-09-13 • via Nuitee
T
Thomas Levi • solo_traveller • de
5
Gerne nicht wieder
Pros:

Die Unterkunft liegt relativ nah an der Metrolinie 7, dem entsprechend ist man zügig in Manhattan. Die Zimmer sind gross genug, sauber und das Badezimmer ist gut. Es gibt einen Hotelshuttle zur Metro, um sich die Buslinie zu sparen

Cons:

Der Rezeptionist hat meine Buchung nicht gefunden, obwohl ich die Reservierungsbestätigung und Reisepass vorgezeigt hatte. Sobald sein Chef kam, hat er die Buchung in unter einer Minute gefunden. Außerdem habe ich zwei Briefe zum Hotel schicken lassen, der Mitarbeiter hat sie nicht gefunden und hat mir erzählt, dass sie nicht da sind, bis ich den Manager rufen lassen habe. Dieser hat sie dann selbstverständlich innerhalb kürzester Zeit gefunden.
An einem Tag wollte ich vom Shuttle innerhalb der Angebotszeit abgeholt werden, hatte durchaus Zeitstress und habe dann nach Bestätigung des Fahrers 40 Minuten auf ihn gewartet, bis ich mir ein Uber bestellt habe.

2026-09-13 • via Nuitee
L
Ludwing Manuel • solo_traveller • co
10
2026-09-12 • via Nuitee
A
Artur • couple • pl
10
Pros:

Widok na Manhattan

2026-09-11 • via Nuitee
S
shiyanne • couple • us
10
2026-09-11 • via Nuitee
U
Umit • family_with_children • tr
7
2026-09-09 • via Nuitee
W
W. • solo_traveller • gb
1
You get what you pay for.
Cons:

Unfortunately, several problems during this stay were not adequately addressed despite repeated complaints.

The toilet was not working properly from the first day and was not repaired promptly, meaning a trip downstairs from the ninth-floor room to use a bathroom. Housekeeping was also inconsistent, with dirty floors and towels not being replaced despite repeated requests. Insect bites were another concern during the stay, although the cause was not confirmed.

One staff member was particularly kind and helpful, but the overall response to complaints was disappointing.

Management has since said it is willing to work with Booking.com on an appropriate refund, which I appreciate. However, a functioning toilet and a properly cleaned room are basic expectations at any price point and should not require repeated complaints.

2026-09-09 • via Nuitee
S
Sandra • couple • pt
10
2026-09-08 • via Nuitee
A
ANDREEA • solo_traveller • ro
7
Pros:

We liked that they let us check in early.

Cons:

Breakfast was poor, not many choices.
Our room had a bad smell and wasn't clean enough.

2026-09-06 • via Nuitee
J
John • couple • us
9
2026-09-06 • via Nuitee
P
Philip • couple • us
2
2026-09-05 • via Nuitee
K
Kate • family_with_children • us
8
Pros:

The location and value were great. The room is comfortable, but a little bit small. The breakfast was good, lots of options.

Cons:

The parking cost $40.

2026-09-04 • via Nuitee
A
Aleš • family_with_children • cz
10
2026-09-03 • via Nuitee