Hampton Inn Big Bear Lake

Hotels
•
Hampton Inn
8.4 (251 reviews)
41820 Big Bear Boulevard , Big Bear Lake , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Family-friendly amenities
Clean rooms
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
6.49
One guest reported bedbugs.
Service
7.96
Mixed reviews on service; negative experiences reported by some guests.
Location
9.5
Standard quality for this hotel tier, positively noted in reviews.
Room Quality
8.95
Rooms are generally described as clean and beautiful, with some specific praise.
Amenities
9.48
Family-friendly amenities and activities well received by guests.
Value for Money
7.44
Some guests feel the value provided did not match expectations, particularly after negative incidents.
Food and Beverage
8.49
Breakfast and complimentary snacks received positive comments, contributing to overall satisfaction.
Overall Experience
8.86
A mix of experiences; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:05

Property Description

Convenient Location

Luxurious Amenities

Outdoor Activities

Book your stay at Hampton Inn Big Bear Lake now for a memorable experience in Big Bear Lake like never before.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 251 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9.5
Room Quality: 8.95
Amenities: 9.48
Value for Money: 7.44
Food and Beverage: 8.49
Overall Experience: 8.86
C
Christina • couple • us
10
2026-04-23 • via Nuitee
M
Miguel • couple • us
8
2026-04-13 • via Nuitee
R
Rizza • solo_traveller • us
9
2026-04-13 • via Nuitee
W
wu • family_with_children • us
8
2026-04-12 • via Nuitee
J
John Bradford Craine • solo_traveller • us
9
Pros:

Everything was great!

Cons:

N/A

2026-04-10 • via Nuitee
S
Sima • family_with_children • us
10
2026-03-30 • via Nuitee
A
Amelia • family_with_children • us
6
Pros:

The hotel was fresh and new, staff pleasant

Cons:

I had to pay for parking however anyone could drive up and enter through gate, no code was necessary nor was the parking fenced in. No real understanding why parking of 29.00 was charged.
Room was mid building on side however the traffic noise was still quite lound. I would not want to stay on the street side - you would get no sleep if a light sleeper.

2026-03-25 • via Nuitee
T
Tim • couple • us
9
2026-03-20 • via Nuitee
J
Jorge • family_with_children • hn
10
Buenísimo!!
Pros:

Limpio, ordenado y buen desayuno.
Muy cerca de Snow Summit.

Cons:

El cobro del parqueo.

2026-03-14 • via Nuitee
S
Salgado • family_with_children • pe
9
me Encanto
Pros:

las instalaciones estuvieron super bien y cómodas

Cons:

Hubo parte del personal poco amable

2026-03-02 • via Nuitee
C
Claudia • extended_group • pe
9
2026-03-01 • via Nuitee
E
Erica Arruk • extended_group • br
8
2026-02-27 • via Nuitee
O
Osvaldo • extended_group • br
10
2026-02-22 • via Nuitee
E
Elizabeth • family_with_children • mx
9
2026-01-31 • via Nuitee
M
Mariel • couple • us
10
Pros:

Clean

Cons:

Everything was perfect

2026-01-20 • via Nuitee
J
Jennifer • solo_traveller • us
9
Comfy cozy and clean rooms!
Pros:

Loved making the s’more’s outside with my family!

Cons:

They could not get us in joint rooms even though it was approved in my request.

2026-01-20 • via Nuitee
P
paul • couple • us
10
Cons:

breakfast

2026-01-19 • via Nuitee
R
Rachel • family_with_children • us
10
2026-01-19 • via Nuitee
J
Jason • family_with_children • us
1
Charge me for fees without my authorization or knowledge. THEFT!
Pros:

I made my reservation online. I was quoted a total price and it said no additional charges. Included room, tax, and tourism fee. Upon check-in, I was told that they only needed my credit card for any incidentals if I purchased anything. I got my statement and found out they had charged me $30.60 for parking. When I checked into the hotel, they said there was no additional charges. The only other interaction with the front desk was that the power had been off the night before and they said it was possibly going to be off tonight. Luckily it did not go off. Evidently they do not have a battery back up system or generator. They said once the power goes out, it will be dark and people will not be able to walk around the room, take showers or anything else. They recommended that you had a phone ready to use as lighting in the hotel.

Now when I contacted them about parking fee, they said they charge everyone. I was never told there was a parking fee. I was never asked to pay for a parking fee and I never gave my credit card to pay a parking fee however they went ahead and charge my credit card without my permission.

Cons:

Hidden fee for parking, never told me, never asked for me to pay for one. They actually charged my card without my permission. I have never had an agency charge my card without my permission or knowledge and still even even have the nerve to tell me to my face that they did it. This is a criminal act and will be disputed.

2026-01-19 • via Nuitee
J
Jose M • family_with_children • us
10
Pros:

Good place

Cons:

I’m pay for parking

2026-01-19 • via Nuitee