Hampton Inn Big Bear Lake

Hotels
•
Hampton Inn
8.4 (245 reviews)
41820 Big Bear Boulevard , Big Bear Lake , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Family-friendly amenities
Clean rooms
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
6.49
One guest reported bedbugs.
Service
7.96
Mixed reviews on service; negative experiences reported by some guests.
Location
9.5
Standard quality for this hotel tier, positively noted in reviews.
Room Quality
8.95
Rooms are generally described as clean and beautiful, with some specific praise.
Amenities
9.48
Family-friendly amenities and activities well received by guests.
Value for Money
7.44
Some guests feel the value provided did not match expectations, particularly after negative incidents.
Food and Beverage
8.49
Breakfast and complimentary snacks received positive comments, contributing to overall satisfaction.
Overall Experience
8.86
A mix of experiences; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:05

Property Description

Convenient Location

Luxurious Amenities

Outdoor Activities

Book your stay at Hampton Inn Big Bear Lake now for a memorable experience in Big Bear Lake like never before.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 245 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9.5
Room Quality: 8.95
Amenities: 9.48
Value for Money: 7.44
Food and Beverage: 8.49
Overall Experience: 8.86
E
Elizabeth • family_with_children • mx
9
2026-01-31 • via Nuitee
M
Mariel • couple • us
10
Pros:

Clean

Cons:

Everything was perfect

2026-01-20 • via Nuitee
J
Jennifer • solo_traveller • us
9
Comfy cozy and clean rooms!
Pros:

Loved making the s’more’s outside with my family!

Cons:

They could not get us in joint rooms even though it was approved in my request.

2026-01-20 • via Nuitee
R
Rachel • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kimberly • couple • us
8
My stay was awesome, comfortable & cozy. Loved the marshmallow smores that were offered. Thank you! I will be return
Pros:

I loved everything available on this property. So convenient and comfortable

Cons:

All the animal hair that is around in the rooms and property 🤮

2026-01-19 • via Nuitee
J
Jason • family_with_children • us
1
Charge me for fees without my authorization or knowledge. THEFT!
Pros:

I made my reservation online. I was quoted a total price and it said no additional charges. Included room, tax, and tourism fee. Upon check-in, I was told that they only needed my credit card for any incidentals if I purchased anything. I got my statement and found out they had charged me $30.60 for parking. When I checked into the hotel, they said there was no additional charges. The only other interaction with the front desk was that the power had been off the night before and they said it was possibly going to be off tonight. Luckily it did not go off. Evidently they do not have a battery back up system or generator. They said once the power goes out, it will be dark and people will not be able to walk around the room, take showers or anything else. They recommended that you had a phone ready to use as lighting in the hotel.

Now when I contacted them about parking fee, they said they charge everyone. I was never told there was a parking fee. I was never asked to pay for a parking fee and I never gave my credit card to pay a parking fee however they went ahead and charge my credit card without my permission.

Cons:

Hidden fee for parking, never told me, never asked for me to pay for one. They actually charged my card without my permission. I have never had an agency charge my card without my permission or knowledge and still even even have the nerve to tell me to my face that they did it. This is a criminal act and will be disputed.

2026-01-19 • via Nuitee
P
paul • couple • us
10
Cons:

breakfast

2026-01-19 • via Nuitee
J
Jose M • family_with_children • us
10
Pros:

Good place

Cons:

I’m pay for parking

2026-01-19 • via Nuitee
C
Christian • couple • us
9
2026-01-17 • via Nuitee
M
Mejia • family_with_children • mx
10
Pros:

Servicio

2026-01-16 • via Nuitee
蔣 • extended_group • us
7
Cons:

We were charged parking fee when we checked in. They didn't show or tell us the additional fee before we got there. We were upset about that.

2026-01-16 • via Nuitee
A
AJ • family_with_children • ph
9
Ideal place to stay for Big Bear
Pros:

This is very ideal for a stay in Big Bear Mountains, CA. Facilities are complete and it's near the city but not right smack in the city prone center. The hotel is tucked in a safe neighborhood but still accessible, although a car is a must. It's near the snow attractions. It’s a full service mid sized hotel. Lobby looks really good. Big parking space but you have to pay daily to park. Rooms look newly renovated but it’s a little small compared to other American hotels of this category. Bedsa re nice, toilets seem new and not grimy at all. Beddings and flooring are clean. The entire facility looks, smells and feels new. Feels safe too. Located right smack in the middle of the action but far enough from the traffic town center. I suggest that one should get a bigger room. It has a fire pit in the back to hang out. Breakfast is ample with a big dining room that doubles as an informal lobby lounge.

Cons:

Paid parking since there is no option to park elsewhere. They did not allow for a much earlier checkin before 1PM more so the hotel did not seem full at that time.

2026-01-15 • via Nuitee
A
Andrew • solo_traveller • lu
6
2026-01-14 • via Nuitee
B
Brenda • family_with_children • us
8
2026-01-12 • via Nuitee
T
Tiana • family_with_children • us
10
2026-01-10 • via Nuitee
C
Christian Alexis • couple • mx
10
2026-01-08 • via Nuitee
A
Aline Emanoelle • extended_group • us
1
2026-01-05 • via Nuitee
T
T6153KZjamesk • Family
2
Horrible all around
Pros:

Overall, the place is just full of problems. Pests in the room (with pictures) the heat wasn't working and temperature was 60 degrees per the thermostat and turning full heat on did nothing and despite 5 polite requests no effort was made by staff. Breakfast "buffet" has plastic utensils, paper plates, and nothing but reheated junk and sugar cereals. Almost as nice as what I'd expect in a frat house. lol. Blinds were broken, Joseph the grouch eventually responded to ask to "discuss" but there was nothing to discuss. No attempt was made to fix the heat. Just generally awful experience for a very horribly pricey hotel. hallways smelled horribly of smoke, super loud, pool area smelled horribly of chlorine. Won't return.

2026-01-01 • via Tripadvisor
M
mike moa tien • extended_group • us
2
bad
Pros:

Very bad.

2026-01-01 • via Nuitee
C
Cristobal • solo_traveller • us
10
Very nice hotel in Big Bear, super comfy and well located.
Pros:

I really liked this hotel because everything was nice. Very well located so you can walked everywhere. I recommend this place. Thank you, guys.

Cons:

$29 for the parking is too much and the restaurant was not working at dinner so you have to go out.

2025-12-31 • via Nuitee