Tru By Hilton Janesville

Hotels
•
Tru by Hilton
9.3 (258 reviews)
2702 Pontiac Place , Janesville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Lift / Elevator
Express check-in/check-out
Front desk (limited hours)
Express check-in
Access to nearby indoor pool
Fitness facilities (surcharge)
Secured parking
Swimming nearby

Review Highlights

Pros:
Friendly staff
Cleanliness
Good location
Cons:
AC issues
Breakfast quality expectations
Room noise

Categories

Cleanliness
9.38
Clean and stylish; cleanliness repeatedly mentioned positively.
Service
9.85
Staff described as friendly and helpful on multiple accounts.
Location
9.39
Good location for working on routes; downtown access commended.
Room Quality
8.84
Rooms describe a few issues but overall comfortable.
Amenities
8.87
Amenities well-reviewed but some suggestions for improvement.
Value for Money
9.33
Guests feel they received good value for their stay.
Food and Beverage
8.88
Breakfast described as fair; some guests expected more quality.
Overall Experience
9.85
Most reviews reflect a very positive experience, with several return visits indicated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:02

Property Description

Modern Rooms with Air Conditioning

Concierge Service at Reception

Nearby Attractions and Airport Access

Book your stay at Tru By Hilton Janesville today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.3
Based on 258 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.85
J
James • couple • us
9
Comfortable beds and nice stay.
Pros:

Super clean and comfortable. Nice staff.

Cons:

Heard footsteps above our room. I would request top floor next time.

2026-04-24 • via Nuitee
L
Leslie • solo_traveller • us
10
Great place to stay
Pros:

Excellent, helpful staff. Great location for our needs. Housekeeping was very friendly. Good assortment for breakfast

2026-04-19 • via Nuitee
L
Lasiuta • couple • us
10
Friendly staff, amazing manager, basic amenities which I LOVED. Great breakfast
Pros:

Listened to the manager coach her staff during a team meeting in the lobby, I was impressed by her upbeat attitude and professionalism even when she thought no one was looking. She treated her staff as though they were her friends. I would have loved to have worked for her. Please pass this along to whomever was managing the morning of 3-31.

2026-04-01 • via Nuitee
T
Terran • couple • us
8
Pros:

The design

Cons:

The bed was not comfortable at all. Minimal selection for breakfast

2026-03-30 • via Nuitee
L
Laura • couple • us
10
A relief to rest in a clean friendly place.
Pros:

Very clean. Good breakfast. Super staff.

2026-03-30 • via Nuitee
T
Timothy • family_with_children • us
9
2026-03-30 • via Nuitee
M
Meyer • solo_traveller • us
8
2026-03-28 • via Nuitee
F
Feona • solo_traveller • us
10
2026-03-17 • via Nuitee
C
Cindy • couple • us
8
Pros:

Decent breakfast. Comfortable bed.

Cons:

Entry to the property is strange and not well marked. No coffee in room.

2026-03-15 • via Nuitee
D
Deb • solo_traveller • us
10
See above :)
Pros:

Clean , great staff, comfy beds, good breakfast, excellent choice of snack options and drinks….everything I need!

2026-03-14 • via Nuitee
E
Erica • family_with_children • us
10
2026-03-13 • via Nuitee
B
Brianna • family_with_children • us
9
Brief and enjoyable
Pros:

They had a nice heated indoor pool. They could use more seating but it was a smaller pool area that couldn't accommodate more. I was surprised it stayed open until 11pm. Something I wish all hotels would do. Breakfast was really good and my picky kids found good choices. Fresh eggs and sausage, pancakes with spinkles. Fresh coffee and tea 24/7. Parking lot was small and had to park across the lot at the hotel next door to be able to view our car from our room, but the hotel was small too which we enjoy smaller. Overall I would stay here again.

Cons:

Open spaces reserved for diamond guests only when the lot is small. Im not that level yet but it felt bad when i couldn't park there and had to go across the street to avoid parking in the back of the building.

2026-03-09 • via Nuitee
S
Susan • couple • us
9
Pros:

Staff are wonderful

Cons:

I must bring my own blankets..the hotels are scratching and not enuf

2026-02-26 • via Nuitee
R
Renee • couple • us
9
2026-02-24 • via Nuitee
B
Bucio • solo_traveller • us
10
Pros:

Very amazing place and staff everything was modern , clean and enjoyable place to stay.

Cons:

I liked everything.

2026-01-27 • via Nuitee
J
Jeanne • solo_traveller • us
9
2026-01-20 • via Nuitee
J
Jan • family_with_children • us
10
Beautiful hotel, friendly and helpful staff. We would stay here again
Pros:

Not yet 2 years old, the decor was so cheerful! Very clean and the staff so very friendly and helpful.

Cons:

Would have like a second chair in the room as there was 2 of us. The pool is small

2026-01-19 • via Nuitee
J
James • couple • us
8
Had a good stay. Would recommend to others.
Pros:

Location was good. Worked on my route. Friendly staff and room clean. Parking was good, felt safe in this location. Breakfast was good. Nice selection

Cons:

The faucet was loose on the bathroom sink. The room seemed small with the king size bed. Last time we stayed we had 2 Queen size beds, The room seemed to have more room. Just the layout. Seemed to be a lot of road noise. I know you cannot control that.

2026-01-19 • via Nuitee
M
Mary • family_with_children • us
10
I would stay here again in a heartbeat! We have passed the word on to some other travelers. Thanks
Pros:

The location was great for where we had to go to. It was quiet and the shower was wonderful. Breakfast was really quite good and the choices were wonderful.

Cons:

Not much!

2026-01-19 • via Nuitee
J
jim • couple • us
5
JUST OK
Cons:

POOR CONCEPT

2026-01-13 • via Nuitee